1 and Railway 12306 are official online ticketing and inquiry platforms provided by China Railway. Users can register their accounts and log in through the official railway website 12306 or mobile App, and select the corresponding functions to purchase, inquire, return and change train tickets. In the aspect of inquiring whether the train is late, users can input information such as train number and date, and get real-time dynamic information of the train through system inquiry.
2. Looking for station staff: refers to looking for relevant staff in the railway station, such as ticket window, information desk or passenger service center. Users can provide information such as train number and date to the staff, and the staff will inquire and inform them of the train delay according to the actual situation.
3. Calling the local railway customer service phone refers to calling the customer service phone of the railway related department or site for consultation. The telephone number of railway customer service in each region is different. Users can get the correct telephone number through official website Railway or through separate channels. After calling customer service, users can provide customer service staff with information such as train number and date, and customer service staff will inquire and inform them of the real-time information of train number.