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Service introduction:
As a leading enterprise in the international personal computer market, Lenovo Group develops, manufactures and sells advanced, reliable and high-quality personal computer products, and provides related value-added services to provide better solutions for global customers to improve productivity and competitiveness. The foundation of Lenovo's success is to let customers achieve their goals: efficient work and colorful life.
Lenovo always puts customer service wholeheartedly in the first place. The unique "Lenovo Sunshine Service", adhering to the service concept of "professionalism, honesty and caring", provides professional services covering the whole process of IT products before, during and after sale. From the first three-year warranty to the first on-site service, from the all-weather service on the first holiday to the first China manufacturer to provide IT support services for the Olympic Games, and then to the "2x2x365" quick repair just launched this year, Lenovo has always been one step ahead in service through long-term investment and experience accumulation.
Lenovo Sunshine Service's Innovative Service Measures in 2006
Integrated website service
-Perfect self-service
-Download of practical technical data and drivers
-24-hour email support
Introduce "2×2×365" quick repair service for desktop users.
All year round.
-2 hours response
-1250 The city will resume on the second natural day.
Launching "Intimate and Professional" Service for Notebook Users
All year round.
-2 hours response
-On-site service in 92 cities
-Achieve the third natural day maintenance service in 120 city (covering 97% of notebook maintenance).
Lenovo Sunshine Service has the leading service strength in the industry.
The largest and best managed contract center in the industry.
-400 telephone lines
-500 seats
-600 consulting engineers
-7 * 8 hours service
A strong team of engineers
-5,700 engineers who have passed the authoritative certification of the Ministry of Information Industry.
-450 engineers who have reached the international authoritative certification standard of CompTIA.
-330 technical support engineers who have passed two or more authoritative certifications such as MCSE and CCNA.
The largest service network
-670 service outlets
-Coverage rate of cities above Grade 5 100%
-The service covers all cities and rural areas in China.
Lenovo Sunshine Service has obtained many international authoritative certifications.
-China is the first country to fully introduce CompTIA A+ international authoritative engineer certification.
-China is the first to pass the international authoritative certification of HelpDesk.
-China was the first to pass the international authority certification of COPC-2000.
Lenovo Sunshine Service has won numerous awards.
-won CCID annual service award eight times.
-CTI China Best Call Center for four consecutive times.
-Received more than 65,438+000 service awards from the government, media and industry.
The specific computer model is up to you. However, the quotation in official website is relatively high, 20% higher than the market price.
—30%。