There is also customer service to help shopkeepers pack and so on. Part-time job or full-time job depends on the seller's requirements, but most of them are still online as long as possible. Requirements must be fast typing, such as speed within one minute, patient and polite service attitude. Others may need to know:
1), product information, familiar with.
If you like shoes, you should know the style, size, color, quality and precautions of shoes. Whether it is available. After the buyer chats with you, you can quickly understand the buyer's psychology and analyze what the buyer needs (depending on cost performance, brand or price).
2) Help customers solve some minor problems.
The customer doesn't know what size to wear because he can't try it on. You should recommend it according to his situation.
3) Familiar with online transaction process and quick operation. For example, arranging shelves, modifying prices, processing orders, arranging delivery and so on.
4). Deal with some after-sales, such as long-term non-arrival, shoe size does not match the ideal size, color does not match and so on.
5) How to modify the bad review, such as how to guide the buyer to modify the bad review after the buyer gives the bad review, and the steps to modify the bad review.
Extended data:
Online shop customer service is a kind of service form through online shop, which provides customers with answers and after-sales service through the network. Call online shop customer service.
At present, online shop customer service is mainly aimed at online shop customer service, which is an online customer service system provided by Ali Software to Taobao shopkeepers, aiming at enabling Taobao shopkeepers to manage online shops more efficiently, seize business opportunities in time and calmly cope with busy business.