The year 2022 is coming to an end. As a toll collector, what have you gained by looking back on your work in 2022? Write a summary record. The following is a summary of the personal work of the toll collector I brought to you, hoping to help you.
Summary of the personal work of toll collectors (selected articles 1) How time flies, and it's the end of the year in a blink of an eye. Looking back on the work in the past year, although it is boring, it is a lot of fun. I always treat my work from the perspective of an excellent toll collector, being diligent, earnest and enterprising, and making my due contribution to CCCC Yonghou Expressway. This year's work is summarized as follows:
First, ideologically, in the spirit of "don't work hard today, try to find a job tomorrow", I successfully completed all the tasks assigned by my superiors. At the same time, with the care, support and help of the station leaders and colleagues, we will constantly improve ourselves, be strict with ourselves in all aspects, be diligent and dedicated, be honest and enterprising, and defend the honor of China Communications with practical actions.
Secondly, in terms of study, I have been constantly strengthening the study of laws and regulations, safe production and charging business, and will conduct a thorough inspection at the end of each month. If I fail in the exam, I will consolidate my study again, make full preparations for the next exam, and strive to be a good employee with strong legal awareness and safety awareness.
Third, when I am in charge of issuing cards, I always remind myself to collect every sum and issue every card well to minimize unnecessary mistakes. According to preliminary statistics, by the end of, I * * * issued pass cards 1 piece, of which 2 license plates did not match;
* * * Take back the pass card and collect the RMB toll, without error. Although it is awarded the title of "double hundred billion error-free technical experts" every year, there are still mistakes in issuing cards, and we should not be proud of winning the title of "one million yuan error-free". I will make further efforts on the basis of the original, so as to make the card issuance error-free.
Fourth, work discipline, strictly abide by the rules and regulations of the station, do a good job, and fully perform the eight forbidden and fifteen forbidden contents of charge order management, so do not pay attention to Monday to Friday, Saturday and Sunday in the station area? And when you go to work, you can keep your clothes clean and tidy, with complete signs, wear a hat when you enter and leave the booth, keep your desktop clean and tidy when you enter the toll booth, lock the door in time, report any problems in time, and ensure the smooth driveway.
Fifth, in terms of civilized service, there is a saying, look at window construction. What does this sentence mean? Does it mean smile service? Yes, we should show eight teeth and serve with a smile when dealing with drivers and passengers passing by! In my toll collection work, every driver and passenger will cooperate with a welcome gesture and smile when treating every car in the past, and patiently answer questions raised by drivers and passengers, which can solve problems for drivers and passengers;
When the road is closed or in rainy and foggy weather, you can explain it to the driver well to avoid unnecessary complaints.
I remember one night shift, when I was on duty outside at night, a northeast license plate suddenly jumped when passing the platform, so I stopped it in time and asked him to weigh it again. As a result, the driver refused and said, "What the hell are you? Your family runs expressway. Why did I jump? " Is it in your way? Mind your own business "I was so angry that I really wanted to have a good fight with him." Later, considering the appeal service I have been advocating, that's it. One more thing is better than one less thing. In order not to be complained by the driver, I had to swallow my pride and let him off without saying anything. In our business, that's it. It will be a little unpleasant. The most important thing is to do a good job. This example is a negative example. What you did was not unfair service, but dereliction of duty. It shouldn't be written in it If you want an example, you can give an example. Although you were angry, you patiently explained to the driver, and finally safeguarded the interests of your toll station and needed to be changed.
Sixth, in terms of employee life, we are old comrades in front of new employees. I will lend a helping hand to help new employees and establish sincere friendship! Since we can work together, it is fate, that is, brothers and sisters. Whoever is in trouble, as long as I can help, I will definitely help to the end. In our spare time, we have carried out many recreational activities, such as knowledge contests, gymnastics performances, singing competitions and so on, which fully embodies the vitality of our team. In these spare-time activities, I took part in after-school exercises and singing competitions. After our hard rehearsal, we finally achieved excellent results, winning honor and adding luster to the toll station.
In the past year, I have done so much work that I can't finish it all at once. These are all heartfelt feelings. I hope the company leaders will test me and I will accept the test.
Personal Work Summary of Toll Collectors (Excerpt 2) Over the past year, guided by the business philosophy of "providing quality service to customers wholeheartedly" and the quality policy of "continuously improving the satisfaction of drivers and passengers", we have actively participated in the "Three Watching" activities and the "50 Excellent Stations" selection activities organized by the organization, and carried out our work in an all-round way according to the detailed rules of target management assessment. As of today, the annual collection task issued by the management has been successfully completed ahead of schedule, which has been well received by the superior leaders.
This year's work is summarized as follows:
First, I know the importance of the image of toll collectors in service attitude. He not only represents the image of the whole charging system, but also is the face project of the city. So every time I dress neatly as required, I always pay attention to my service attitude, standardize the use of civilized language, and serve with a smile. Toll collection is a window industry, and there are various drivers, good and bad. Of course, most drivers understand and support our work. Due to the special geographical location of my station, it is several kilometers away from the toll station in front of expressway, which creates the illusion of repeated charges. Some drivers are full of complaints and even swear. When I meet these rude drivers, I try to hold back and restrain myself, explain patiently and carefully over and over again, and convince people by reasoning and consciously pay the fee. Try not to quarrel, avoid blocking the crossing for a long time, and maintain the normal charging order.
There is no denying that the work of toll collectors is monotonous, repeating the same work year after year: collecting money, issuing tickets, giving change, and repeating the same words "hello, please pay, goodbye" year after year. In the face of monotonous work, we need a spirit of dedication and selfless dedication and a "master" service. Keep smiling in the process of charging to convince people, carefully check the ticket number, vehicle tonnage and model, ensure that the fees are fully charged, try not to be emotional when going to work, standardize the operation of equipment, pay attention to the cleaning and maintenance of equipment at ordinary times, try to avoid failures and reduce the occurrence of ticket deduction and paper jam from the root.
Third, the work meeting twice a month will mention the safety aspects of safety and hygiene, so as to pay attention to the safety of commuting and crossing the road, ensure the safety of money tickets, strengthen safety awareness, really sound the alarm bell, tighten the safety string, and make "safety responsibility is more important than Mount Tai" no longer an empty talk! In terms of hygiene, pay attention to keep the toll station, toll area and contract area clean and tidy when working, so that there are no sundries on the workbench, no scraps of paper in the toll area and no sanitary dead ends.
20__ is a year full of challenges, but also a year of harvest. Although we have made achievements, there are still many places to be improved. The new year is coming, I will sum up my experience, overcome my shortcomings and strive for a new level next year!
Personal work summary of toll collector (excerpt 3) Smile service
Recently, Kongtong Hospital organized our toll collectors to learn smile service, which deeply touched me. A toll management office, a toll station and a toll team all have their vitality and the same survival value. Why do we lag behind others? I think it's a matter of detail. Toll collectors don't just charge. We belong to the service industry, serving the drivers and passengers.
It is not difficult to smile, but it is important to persist. I believe everyone can keep smiling for a while, but it is so difficult to keep smiling all the time. At Pingliang East Expressway Toll Station, according to the normal opening of 1 entrance lane, each card issuer issues 800 pass cards per shift on average, which means that 100 turns and nods are completed every hour. Export toll collectors charge 30-50 vehicles per hour. With such a great labor intensity, the toll collector has to smile every minute for 8 hours, so colleagues often feel stiff muscles on their faces, and even it is difficult to eat. However, we have not given up, let alone relaxed our demands on ourselves. In order to do every movement well, colleagues carefully compare etiquette training, stroke by stroke, and also carry out simulation exercises and comment on each other; In order to make every smile so sweet, everyone is always self-monitoring; The monitor always pays attention to the status of each toll collector and reminds them in time, so that everyone can adjust their mood immediately? Everyone is making unremitting efforts. Because we deeply know that every toll collector represents the image of Pingliang Expressway, and every smile can bring good mood to drivers and passengers entering and leaving Pingliang; Because we deeply know that smile is the best "lubricant" to ease the contradiction between the two sides. Smiling has changed us as well as drivers and passengers. Frequent fee disputes in the past are also brilliant and sweet again and again.
Laughter melted like spring breeze, toll stations became more unobstructed, and both toll collectors and payers experienced happiness.
Some people think that smiling service means smiling warmly. The happier you smile, the better your service will be. I want to say that this is not entirely correct. Happy laughter is of course the content of smile service, but it is not the whole of smile service. The connotation of smile service should also include sincere help and warm care for drivers and passengers. I remember once issuing cards at the entrance, and a foreign driver asked me how to get to Kongtong Mountain. Because I am not from Pingliang, I was stopped shortly after I arrived in Pingliang. I couldn't answer for a moment, so I had to smile and say to him, "Sorry, I don't know." Although he didn't say anything after listening, I obviously felt the disappointed expression on his face, which hurt me deeply. After I got off work, I chewed the map all over, firmly remembered the route maps of big cities and tourist attractions in and around the province, and made many simple maps myself and put them in the toll booth. Many things happen. In a card issue not long after, a foreign driver really asked me how to get to Lanzhou, and I quickly answered him. He was very happy and repeatedly praised our good service attitude. It can be seen from this incident that as a toll collector, it is not enough to have a warm smile, but also to pay sincerity and warmth to drivers and passengers, think about their urgency, think about their thoughts, master service skills, and always provide them with warm care.
_ _ Toll Station
20__/7/26
Summary of personal work of toll collector (excerpt part 4) Time flies like a blink of an eye. As a hospital toll collector, I have worked in this position for more than ten years, and I always feel a lot when I think of the ups and downs, happiness and pain, transformation and growth.
As the window unit of hospital service, the toll collector is the first thing that patients need to face when they enter the hospital. The speed and quality of toll collector's service directly affect patients' psychological feelings. Some people may misunderstand the work of toll collectors, thinking that toll collectors sit in air-conditioned rooms, which are warm in winter and cool in summer. It only needs simple fee settlement, does not need high technical content, and does not need to bear the heavy responsibility and pressure of saving lives like doctors in other departments, and feels that toll collectors are very relaxed and comfortable. In fact, every work in the hospital has its particularity. The toll collector has to face countless patients every day. These patients may be in a bad mood because of illness or family illness. When consulting at the toll window, although the toll collector has provided services for patients with a smile, there will still be patients who speak ill of the toll collector and even swear words. In the face of these, we toll collectors still have to smile. Therefore, the toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times.
Toll collectors need to keep learning. The toll collector not only needs to be proficient in operating the hospital's charging system, but also knows the prices of various drugs like the back of his hand, and also needs to learn the knowledge of medical insurance. In recent years, China's medical insurance reform has been continuously promoted, and policies such as employee medical insurance, resident medical insurance, serious illness insurance and off-site medical insurance have been continuously introduced, which requires our toll collectors to seriously study medical insurance policies after work, simulate various problems that may be encountered in their work, master medical insurance policies skillfully, and provide quality services to patients.
The toll collector needs good patience. Toll collectors often face a variety of patient groups. Some patients can understand the process of card processing and the use of self-service equipment as long as the toll collector says it, while others or older patients often have to answer the same question more than three times, which requires us to explain it patiently and carefully for these patients.
The toll collector should have good physical quality. Toll collectors often have to sit in front of the computer all day, and sometimes they don't even have time to go to the toilet. As a result, many toll collectors have occupational diseases, such as dry eye, tears, cervical spondylosis and lumbar disc herniation. In order to alleviate this problem, we can only find a massage shop to massage ourselves during the break, but we have never delayed a day's work for this reason.
Although there are too many ups and downs in my work as a toll collector, I don't complain or feel tired. I feel that my job is to solve problems for patients. I am sincerely proud of my work when I see patients coming with sadness and returning with a satisfied smile, seeing the better social image of our hospital and hearing everyone talking about the good service of the hospital in the street.
Time flies, and a tense and fulfilling year has passed. During this year, I worked and studied here, constantly honed my working ability in practice, and greatly improved my professional level. This is inseparable from the help of leaders and everyone's support. Thank you very much!
As a toll collector, I smile and sit in front of the computer, repeating the simple operation of charging once and paying once every day. You don't need high technical content, and you don't have to bear the huge pressure of life trust like doctors in other departments. This may be everyone's idea. In fact, the job of toll collectors is not only to collect money and ensure accuracy. In any hospital, the toll collector is the window unit, and the toll collector is the first thing patients have to face. The toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will give patients a spring breeze service in the shortest time, and be satisfied with the charges and the hospital.
Now I report my work to you.
First, charging work
In this year, there are many trivial things, and my work is repeating mechanical work every day as everyone thinks, but I am not simply repeating mechanical work. I am trying my best to serve every patient and establish a good window image. At the same time, we are also promoting these ideas in hospitals. We should not only do superficial things well, but also go deep into them and see the real connotation, so as to improve and do a good job. Under the guidance of finance, seriously study the relevant system regulations and better complete all the work.
Two, the new rural cooperative medical care, medical insurance work
Our hospital became the designated unit of medical insurance in March and the designated hospital of new rural cooperative medical system in February, 65438. Although we had several trainings in related fields before, I was still a little nervous at first. Thanks to the trust and support of hospital leaders and their help, I gradually learned about the new rural cooperative medical system and medical insurance policy, and mastered the knowledge of new rural cooperative medical system and medical insurance in continuous operation. The new rural cooperative medical system and medical insurance not only simply master knowledge, but also apply it to practice. Now when I face every patient, I will ask first, do you have medical insurance? Can you reimburse me? This not only reduces the trouble of patients, but also reduces the trouble of hospitals. I have mastered the process of outpatient hospitalization of medical insurance patients. Because there are fewer patients with medical insurance, the operation is still slow. I will strengthen the training and study of medical insurance-related operations in the future.
III. Work Plan
I am about to turn over, footsteps are in my ears, a year's work has become a thing of the past, and even the best results have turned into clouds. I will work harder:
1, further improve service level, reduce errors, ensure service quality and satisfy patients. Patient satisfaction is the best praise for my work;
2. Seriously study the knowledge of the new rural cooperative medical system and medical insurance, master the policies of the new rural cooperative medical system and medical insurance, and cooperate with the medical insurance office to do all the work according to the requirements of the hospital;
3. Strictly abide by the various systems of outpatient charges and hospitalization charges to ensure that the money certificate is consistent; Strengthen communication and cooperation with various departments, make maximum use of the existing resources of the hospital, serve patients and contribute to the development of the hospital.
Finally, I would like to thank the hospital leaders and colleagues for their trust, support and care and help in my work and life. This is the greatest affirmation and encouragement for my work, and I sincerely thank them! In the future, I implore leaders and colleagues to correct my shortcomings. Your criticism and correction are the driving force for my progress.
Personal work summary of toll collector (excerpt from the fifth part) As an ordinary toll collector, with full work enthusiasm and solid work style, he wrote about his diligence and efforts in his post in obscurity. Under the leadership of the leading group and the monitor of the station, through our own efforts, we won the honorary title of charging expert in March, April and May this year and won the honorary title of service star for many times. Here are some of my own practices.
In the study, strengthen the improvement of their professional quality, learn good working methods and characteristics, constantly analyze and summarize work skills and good work experience, and often communicate with colleagues to learn from each other and improve together. After carefully studying the Measures for the Evaluation of Star Management of expressway Toll Station in Shaanxi Province, the Measures for the Evaluation of Star Management of expressway Toll Station in Shaanxi Province, and the Implementation Plan of Star Management of Xibao Branch Toll Station, I am more strict than the requirements of "two-star management" in my work. The first is to strengthen the work of plugging and increasing income.
Adhere to the principle of "no leakage, no collection" and strictly implement the charging policy. At work, through practice, constantly improve their business skills. It has been found many times that illegal car owners use the preferential policy of reducing tolls for vehicles transporting fresh agricultural products, and muddle through by means of mixed loading, insufficient cargo and illegal loading; Strengthen the management of free cars, report to the monitoring room in time after encountering them, and the monitoring room can only release them after agreeing to release them; Correctly judge the types of vehicles, especially several buses passing by our station, such as Zhejiang cc23____ _ _, and Zhejiang cc23____, to ensure that the tolls are collected in full.
According to the spirit of the meeting on the deployment of special rectification activities for toll collection of group companies and branches, the vehicle information should be correctly entered at the entrance and exit, and the entrance information should be carefully checked at the exit. Vehicles with inconsistent import and export information should be reported to the monitoring and verification to combat the evasion of "reversing trucks". Second, do a good job in civilized service, take the activity of "Civilize me first, serve me better" as an opportunity, firmly establish a sense of service, and constantly improve their own service level. "Service" has now become the image of expressway's toll window, and service quality is particularly important. Through enthusiastic attitude and civilized service, we should psychologically dispel the hidden dissatisfaction of drivers and passengers and provide the greatest convenience for drivers and passengers. Treat every driver and passenger sincerely from the heart. Ensure the normal charging order.
In short, in my opinion, a toll collector should be careful, patient, caring, open-minded, responsible, and dedicated in order to work better. I will be strict with myself according to the standard of star toll collectors, and strive to do a good job in charging and strive to be a higher star toll collector according to the requirements of "Assessment Methods for Star Management of Toll Collectors in expressway, Shaanxi Province" and "Implementation Plan for Star Management of Toll Collectors in Xibao Branch".