Welcome ceremony is a kind of reception etiquette when the waiter enters the store. In daily use, greetings are divided into the following categories. Greetings and congratulations are the main languages.
(1) First greetings. The guest just entered the hot pot restaurant and met the guest for the first time. The waiter should say, "Hello, sir (madam) (or welcome). I'm waiter XX (I'm Xiao X). I am very happy to serve several people. " This is the first impression of the guests, which is very important. I counted more than 200 students' storefronts and found that the stores with good service are better than those with poor service, and the business is at least 15%. Many students think that it is enough to learn how to stir-fry hot pot skewers in our shop, while ignoring the theoretical training in the last few days. Facts show that it is still not enough. (2) Timely greetings. When meeting guests, greet them according to the approximate time of morning, noon and evening, such as good morning, hello, good noon and good afternoon.
(3) Greeting different types of guests. There are many types of guests dining in hot pot restaurants, and the service staff of hot pot restaurants should greet them according to different types of guests, such as "Happy Birthday to Birthday Guests" and "Happy Wedding to Newly Married Guests".
(4) holiday greetings. Holiday greetings are generally used in greeting languages before or after the festival, such as New Year's Day (New Year's Day) and National Day, and can greet "Happy Holidays * * Happy New Year *" and so on.
(5) Other greetings. When the guest is in poor health, drunk or angry, show concern for the guest.
Step 2 say hello
Refers to the appellation used when dealing with guests in daily service. The address should be realistic. If the address is wrong, the location is wrong and the name is wrong, it will not only make the guests unhappy, cause disgust, but even cause jokes and misunderstandings.
(1) General customary address. When addressing others, men generally address themselves as "Mr" and unmarried women as "Ms".
As "Miss", those who are married are called "Miss", those who don't know their marital status are called "Miss", those who wear wedding rings are called "Miss".
(2) Address by position. If you know the position, you should call it, such as Director Wang and Director Li. answer the question
It refers to the etiquette when the waiter in a hot pot restaurant talks with the guests.
(1) When answering a guest's question, be sure to maintain a good standing posture, keep your back away from other objects, speak in a gentle and patient tone, keep your eyes on each other and listen attentively to show your respect.
(2) Praise, criticism, suggestions and complaints of guests must also be answered in appropriate language, and they cannot be ignored, otherwise it is impolite.
(3) Hotpot restaurant waiters should be tactful when serving guests. If some questions raised by the guests are beyond the authority, they should ask the superiors and relevant departments in time. It is forbidden to say negative words, such as "no", "no", "I don't know" and "I can't help it". They should reply to the customer: "Sorry, I have no right to make a decision. I'll ask the leader, ok? "
shake?hands;?handshake?(n.)
This is a common etiquette when people communicate. In most countries, this is the etiquette when people meet or say goodbye. They are separated when shaking hands.