Neither of the two answers mentioned the concept of CRM specialist. I'm here to tell you in detail and give you a good evaluation!
CRM department: customer relationship management center, which is equivalent to the earlier concept of "customer center", but introduces the concept of CRM (customer relationship management), and will be responsible for pre-sales and after-sales and launch a series of customer services around customer relations.
Organizational structure of CRM department: department manager, CRM supervisor and CRM specialist.
CRM specialist: responsible for serving new and old customers, maintaining customer sentiment, calling or providing on-site service appointments, etc. , depending on the actual needs of enterprises.
Generally speaking, companies with CRM departments are industries with long customer life cycle or long pre-sales cycle.
This is different from the software sales staff of Zhike CRM software company. CRM software salesmen are generally called CRM business consultants and implementation consultants.
If you still don't understand, you can ask! ~~