Established in 1988, Dongfeng Communication Technology Co., Ltd. is headquartered in Wuhan, Hubei Province, and is a wholly-owned subsidiary of Dongfeng Motor Company. Since the contract center was established in 200 1, its business covers platform resource leasing, service process outsourcing, information technology outsourcing, knowledge process outsourcing, vehicle networking operation, automobile financial services and electricity sales services. Service enterprises cover six major areas, including passenger cars, commercial vehicles, people's livelihood, IT, special vehicles and auto finance. They have passed the CC-CMM certification standard system, accumulated 20 years of professional customer service experience and have the ability to undertake large-scale outsourcing contract centers at any time.
Outsourcing refers to the dynamic allocation of functions and services of enterprises themselves and other enterprises, and the use of external resources to serve the internal production and operation of enterprises.