Judging from the annual work summary, 20xx is a year of rapid, stable and sustainable development for it departments. With the strong support of the company's leaders, the technical department focuses on services and strives to build a safe, stable and efficient enterprise network. In the information construction, information security, system research and development projects, we cooperated closely with various departments, successfully completed the 20xx annual work task, and played the technical support role of the technical department. The work of 20xx is summarized as follows:
I. Annual activities
1, xxx organization information construction, xx function modification, and gradually improve the business, human administration,
Finance and other processes, so that the information platform supports the company's system implementation;
2. The 2.ERS system is developed by itself in the early stage, and the follow-up work is outsourced to the developer, and the technical docking and progress follow-up with the developer, program testing and modification, and data migration work;
3. Customize the MOSS system solution, formulate the planning implementation plan and implementation cycle according to Haichen's own characteristics, and plan to integrate the individual functions of OA into MOSS;
4. Cooperate with the company's seed plan to provide technical support;
5, Haichen computer room high temperature early warning solution;
6. Ensure the network security operation and maintenance of headquarters and branches, and respond to emergencies in a timely manner;
7. Shanghai Branch's office address relocation, network and telephone integrated wiring planning and project implementation;
8, enterprise domain name renewal and filing work;
9, department personnel flow, completes the personnel supplement in time, to avoid the stagnation that may be caused by the omission of work cohesion;
10, assist the company to do green office publicity and coordinate the preparations for the tenth anniversary of xx.
Second, the development team work
(1) ERS system development:
1. Release the ERS program modified by the developer and test it, and organize the errors into documents and submit them to the developer.
Manufacturers continue to modify and perform these tasks step by step.
2. Continue to follow up the developer's revision progress and report to the leader.
3. Analyze ERS database and MP database, and sort out the structure table of each data table in the database.
4. Formulate procedures for program migration, and constantly improve and perfect the procedures.
5. Analyze the relationship between tables in ERS database and MP database. According to the structure of ERS database, the data in MP database will be arranged in a unified way until XX, XX and xx.
(2) Problems encountered:
1. During the test, it was found that some functions of the new system did not meet the requirements of the post office staff, analyzed with the post office and the developer * * *, and put forward suggestions for modification.
2. The error data sorted out will still have problems after revision, so communicate with xx personnel and revise them again.
3. Due to the huge amount of data in the old system, especially millions of news and advertising data, when the sorted data was modified by xx Company and imported into the new system, many problems were found, and nearly 200,000 pieces of data could not be imported into the new system. According to the xxxxx data in each Excel, the news data is sorted out, and the errors are found through program debugging, submitted to Yiruo Company for modification, and then imported into a new database.
(3) Experience accumulation:
1. Have a certain understanding of data migration methods, and conclude that when the amount of data is relatively large, the data must be arranged strictly according to the structure of new data.
2. For the collated data, it is necessary to formulate revision standards, and train the personnel who revise the data to explain how to revise.
3. The ability of demand analysis needs to be improved. It is necessary to improve the ways and means of communicating with developers and analyzing problems, and find solutions to problems as needed.
Third, network group work.
(1) server security operation and maintenance management
1. Server security operation and maintenance, improve security level, enhance virus defense capability and optimize the system;
2. Servers, data and programs are backed up regularly to ensure data disaster tolerance;
3. The computer room high temperature early warning scheme, and implementation;
4. Deal with the damage of xxOA server, migrate OA system, and reapply machine code and serial number to the developer.
(2) Network security operation and maintenance and system operation and maintenance
1. Ensure the safe operation and maintenance of xx and xx networks and respond to emergencies in time;
2.xx, xxOA and enterprise email users add or delete, modify processes and forms;
3. Daily computer maintenance of XX and XX employees;
Customize the system solution, formulate the planning implementation plan and implementation cycle according to Haichen's own characteristics, and plan to integrate the individual functions of OA into MOSS to build a demonstration system;
5. Manage and maintain the mail system, and timely analyze and solve error reports;
6. Reasonable distribution and utilization of idle and scrapped computer accessories, effectively saving costs;
7. The computer room is frequently cut off. Please ask the property to cooperate with the power transformation, and the technical department will continuously maintain the server and other equipment at night; Adjustment of network integrated wiring in various departments; Front desk decoration, assist all departments to adjust their posts, redeploy network and telephone lines, and ensure normal and orderly office work;
10.xx branch office address relocation, network and telephone integrated wiring planning and project implementation;
1 1. Debugging and maintenance of other electronic equipment.
(3) telephone and telephone program control machine maintenance
1.xx, xx telephone program control machine management and maintenance, telephone terminal maintenance;
2. Solve the problem that xx switchboard is often busy when dialing in and out, add X switchboard to SPC, open SPC ports, and consult Netcom for the method of opening trunk lines and related expenses;
3. If the program-controlled telephone records the incoming call, it can solve the problem that there is no sound in the incoming call transfer.
(4) Problems encountered
1. Try to solve the problem, but sometimes I can't understand it;
2. Execution still needs to be strengthened;
3. Department collaboration is not in place.
(5) Experience accumulation
The communication ability with colleagues in other departments needs to be improved, and the working ability of departments and units needs to be improved. It is necessary to strengthen everyone's execution ability and work planning, execution and summary ability. When communicating with colleagues in other departments, we should pay attention to ways and means to win the understanding and support of other colleagues.
Four, department management, electronic fixed assets management, etc.
1, daily update of electronic fixed assets;
2. Make monthly statements of fixed assets;
3. Registration forms for acceptance, classification, numbering, registration, storage, deployment, borrowing and lending of fixed assets;
4. Minutes of weekly meeting of 4.IT department, daily work report, problems existing in work and work plan for next week;
5. The management process of new employees and the allocation of fixed assets;
6. Rational distribution and utilization of idle computers;
7. Sort out the list of telephone extensions, group them according to the latest departments, and conduct telephone screening for corresponding calls;
8. Personnel changes within the department, employee recruitment, screening and interview.
Verb (abbreviation for verb) 20xx work plan
1, ERS system acceptance, program source code understanding, to prepare for future system modification or version upgrade;
2. Detailed analysis and planning of MOSS system, further communication with Microsoft technology, and more detailed understanding of MOSS;
3. Operation and maintenance of Haichen and Yiruo information platforms, websites and mail systems;
4. Daily maintenance of employees' computers;
5. Learning and improving technical ability;
6, department personnel communication, execution, work summary, planning ability;
7. Enhance team cohesion and cooperation ability.
Annual Work Summary of It Department (II) In 20xx years, under the correct leadership of the company leaders and great attention to the company's informatization construction, the company's informatization work has made remarkable achievements through the long-term efforts of IT departments. The work of the Information Technology Department in 20xx is summarized as follows:
Part I: Achievements.
(A) the establishment of xx collaborative work management platform
In order to thoroughly implement the company's decision-making spirit of building "paperless office" and "process office", and continuously improve management efficiency and resource utilization efficiency.
With the strong support of company leaders and the concerted efforts of colleagues in various departments, the first phase (administrative and business contract part) of xx collaborative work management platform (OA office system for short) was fully launched on xx, XX.
(b) The increase of servers provides a more powerful working information platform for all departments.
In order to improve work efficiency, the company has established a powerful and fast work information platform.
The new DELL R7 1 server szprofit was purchased in 20xx to replace the old R7 1 working server. The old R7 1 work server was renamed szprofit-k as the exclusive server of Kingdee financial software.
In 20xx month, two new DELL R7 1 servers SZ profile-2 and SZ profile-oa were purchased again, which were used as working servers and OA office system-specific servers respectively.
By the end of 20xx, the company has X servers and X desktop PCs, providing a powerful and fast working platform for employees in various departments.
(3) Strengthen the daily maintenance of information equipment and provide a more stable work information platform for all departments.
Establish a stable and safe work information platform according to the work guidance of the leaders of the company's administrative department. Especially for possible server damage, man-made or non-man-made data loss, the following preventive strategies are formulated:
1. Maintain the company's software and hardware comprehensively every weekend.
2. Back up the data in szprofit and szprofit-2 working servers of the company every weekend.
3. Back up the OA office system data in the SZPROFIT-OA server of the company every weekend.
4. Make a backup of all financial data of Kingdee Financial Software in szprofit-k in XX-X every month, so as to back up the data in the server and recover the data in case of accidents. The total amount of data lost will not exceed one week.
(IV) Strengthen information security to prevent computer viruses from giving people the impression that all departments of the company are working smoothly and endangering business development.
In order to prevent the computer virus from spreading in the local area network and reduce the security risks caused by the virus, every computer in the company has installed a genuine NOD32 security suite to prevent the virus from spreading in the network from the source.
(V) Strengthen the collation and backup of audio-visual materials of major activities of the company.
According to the guidance of the leaders of the company's administrative department, strengthen the collation and backup of the audio-visual materials of the company's major events, and establish a complete audio-visual database of the company's major events, so as to facilitate the search and use of the later work. The company bought a Sony HD camera and a Toshiba UDB3 in 20xx. 20xx 75G mobile hard disk as storage device.
The activities that have been backed up so far are:
(6) Multimedia transformation of the company's small meetings to improve the functionality and utilization of the meeting room.
In order to reduce the pressure of multimedia use in large conference rooms and strengthen the functionality and utilization of small conference rooms. On xx, XX, XX, the administrative department carried out multimedia transformation on the small conference room, and added an LED flat-panel TV on the basis of the original conference room, so that it has multimedia functions such as playing PPT files and video demonstrations.
Part II: Shortcomings in the work.
(A) lack of self-knowledge, lack of professional and technical knowledge and management knowledge
In my 20xx years of work, I feel that I lack professional knowledge and management knowledge. In the future, I will strengthen my study in these two aspects, improve my comprehensive quality and develop in an all-round way.
(B) lack of organizational skills
In my 20xx years of work, I feel that my work is hectic, and I am often entangled in trivial matters. Sometimes I can't help but pay attention to one thing and lose sight of another, and I lack the ability to organize my work. In the future, I will make good use of sporadic time in my work, continue to carry out efficient time management, allocate time reasonably according to the importance and urgency of the work, and try my best to finish the work assigned by the leaders in time.
(c) The information technology department is understaffed.
In 20xx, the company added three servers and two software systems, and the workload of software and hardware maintenance increased significantly.
At present, the daily maintenance of IT department includes:
1. Three software systems (daily office system, OA office system and Kingdee financial system)
2. Hardware equipment includes four servers (SZ profile, SZ profile-2, SZ profile-OA, SZ profile-k), 75 terminals, X financial independent PCs, X personal computers of the president, X LED screens and supporting computers, X printers and copiers, and X televisions.
3. Backbone network routers and other network equipment.
4.4 video conference equipment (2 in Shenzhen, Jinan 1 set, Shanghai 1 set)
Especially this year's new OA office system, the amount of maintenance has increased greatly, and now the information department is understaffed.
(d) Insufficient software and hardware equipment.
1. Server security backup
By the end of 20xx, the company had four servers, including two working servers (szprofit, szprofit-2) and two program servers (szprofit-oa, szprofit-k), but there was no secure backup and emergency recovery system between the servers. When one server has hardware failure or software failure, it is difficult for the other server to act as the main working server as the standby server immediately. Especially the work servers szprofit and szprofit-2, the daily network work of colleagues in the company is all concentrated on these two servers. Once the server fails, the work will stop in chaos.
2. Network security
With the development of the company, the network environment of the company is also changing. The company's network environment has developed from a semi-closed LAN office to a modern network office network composed of two completely open office software systems (o a office system and Kingdee financial management software).
However, with the change of network environment, we will also face more complex network risks, such as viruses, worms, Trojans, hackers and other hazards to network security.
My company's current network security is to install "NOD32 network security suite" for network and computer viruses, and its main function is to kill computer virus files and Trojans. However, for cyber threats such as cyber attacks and hacker intrusions, it seems a bit stretched.
The third part: The thinking and working goal of IT department information management in 20xx.
(A) combing the business process of OA office software
According to the work guidance of the company leaders and the new organizational structure of the company, the business process of the OA office system of the company is reorganized and optimized, and the steps are simplified, the process is shortened and the processing speed is accelerated as far as possible without affecting the office of the company leaders.
Layout:
1. sort out the OA process and put all the processes aside to simulate it.
2. Make the re-created OA process into PPT file and send it to the heads of all departments.
3. Modify the process according to the opinions put forward by the department head and report it to the company leader for final confirmation.
4. Process confirmation, the PPT file of OA simple operation process is archived and put on the bulletin board, so that everyone can handle the operation problems on OA quickly and conveniently.
(B) enhance the service awareness of information technology departments
Shorten the time from receiving fault repair to solving the problem, and ensure that the server works stably every day and the network is smooth.
Enhance the sense of responsibility, provide quality services for the company leaders and colleagues in various departments, strive to achieve 100% satisfaction and zero errors, comprehensively improve the service quality, and establish a good departmental image.
(C) improve the level of information technology services
Constantly learn to improve the level of business technology and pay attention to accumulation. Record daily problems and solutions, and classify common problems and solutions. For common faults, sort out the "inspection and handling process of common faults" and put it on the bulletin board to facilitate everyone to solve problems quickly.
(4) Improve the work flow and various rules and regulations of the Information Technology Department.
Improve the workflow and related rules and regulations of equipment from procurement, purchase, warehousing, storage, post-maintenance and scrapping.
Increase the relevant processes and rules and regulations of the company's document authority change, OA process change, company intranet data change, company data replication and other matters.
Establish a complete IT department management system to make the work of IT departments refined and streamlined.
(E) the establishment of a complete IT department information
According to the work instructions of the leaders of the administrative department, a complete network information database is established according to the information of employees from personal desktop computers to corresponding physical addresses, IP addresses and telephone numbers.
Part IV: Summary.
In the new year of 20xx, I will correct the shortcomings in my past work, strengthen my professional skills, constantly improve my overall quality, work harder and make contributions to the development of the company.
Annual work summary model essay, it department (3) a tense and orderly year has passed. With the help of company leaders and colleagues in various departments, our department successfully completed this year's work.
Annual work summary of information technology department. In order to do a better job in the future, we summarize our experience and work this year as follows:
First, the high temperature weather in summer, due to the heat dissipation problem of the company's weak wells, led to frequent crashes of switches, leading to network failures. The cashier system and monitoring system can't work normally. In order to solve this problem, our department has applied for the replacement of three fault switches, and cooperated with the engineering department to carry out the heat dissipation transformation of weak current wells, which basically alleviated this problem.
Second, the implementation of FOXMAIL software office system in the company aims at saving paper, saving company resources and strengthening the work efficiency and execution of company employees.
Three. Daily maintenance of the cashier system and removal of obstacles at each cashier to ensure the normal operation of the company and the safety of the cashier system;
A. Software failure: thoroughly check the cause of the problem of the computer with software failure. Record the fault phenomenon, analyze the fault phenomenon, and handle the fault after finding the reason.
B. Hardware failure: Check the cause of the problem of the computer with hardware failure. Put forward treatment methods and opinions on the fault, write maintenance report and spare parts replacement, and analyze the cause of the fault after the fault treatment is completed to avoid the same situation next time.
4. Maintain K3 every day, regularly back up K3 database and burn it into CD-ROM to ensure the financial security of the company.
Develop the company's image website according to the company's requirements. Promote the company's image, interact with customers online, increase the company's popularity, facilitate the company's recruitment of talents, and lay the foundation for the company's future online sales channels.
6. Before the morning meeting every morning, go to the monitoring room to check whether all the monitoring heads are working normally and whether the network on each floor is unblocked. If there is any problem, it must be eliminated before the opening of the mall, and any monitoring dead angle will be resolutely prevented during the business period to ensure the safety of the company.
7. Maintain and install telephone lines and network lines in the office area to ensure the smooth flow of all telephone and network lines in the company.
Eight, bar code membership cards have all been replaced by new magnetic card membership cards, and membership points can be completed at the cashier in the future. The membership system of supermarkets has also been incorporated into the general membership system of shopping malls. A perfect membership card database has been established to ensure the fairness and perfection of the company's membership system.
Nine, the company's internal personnel in the Saint-Mon system authority changes, to ensure that the company's internal authority distribution, establish a sound system office authority module.
Ten, downstairs merchants in Shengmeng system information establishment, contract signing. The creation of commodity code and merchant code brings convenience to the normal operation of merchants and also creates convenience for company management.
XI。 Cooperate with Shengmeng system software developers to upgrade our company's Shengmeng system, ensure the normal use of the system, and add a number of functions to facilitate daily work.
While summing up this year's work, we also put forward the preliminary ideas for next year's work in view of the shortcomings of the department:
First, the image of the company monitoring system is blurred. When the company wants to make major changes to this project next year, our department will cooperate with relevant engineers to clearly mark each data line, so as to find problems and deal with them in time.
Second, in the process of monitoring system construction, our department should plan the weak current reasonably and don't let its lines be chaotic. Finding the root of the problem is very troublesome. At the same time, it is also necessary to ensure that the heat dissipation problem of weak current wells is solved, thoroughly eliminate the root causes, and ensure the safety and stability of the company's cashier system.
Third, cooperate with relevant departments to develop their own websites reasonably, do a good job in external publicity, talent reserve and online recruitment.
Fourth, continue to improve the company's network environment and provide a good and safe network platform for the company's re-expansion.
Our department is a hub-level department, and the computer work of each department can't be separated from us, so it is entrusted with the important task of the company's development, and we should carry forward the work spirit of not being afraid of hardship and fatigue. In the future work, we will vigorously strengthen business study, improve network technology, strive to improve the level of work, adapt to the needs of our own work under the new situation, and strive to do a better job.