1. Confirm the identity information of the borrower. In order to verify whether I applied for the loan, the human customer service will first say, is it Mr. or Ms. Then let the borrower report his ID number and mobile phone number and other related information.
2. Verify other information of the borrower. The loan platform will ask the borrower's work unit information and home address information after asking for identity information.
3. Consult the borrower about the use of funds. Although most people borrow money for emergency or turnover, it is best not to tell the truth. The safer answers are travel, shopping and so on.