Non-real-name authentication: According to Article 2. 1 of WeChat Payment User Agreement, WeChat payment requires real-name authentication. The steps of real-name authentication are as follows: Open WeChat software, click on me, click on service, click on wallet, click on identity information, click on real-name authentication status, and you can get a red envelope after real-name authentication.
Insufficient balance: If the amount of the red envelope to be sent is greater than the WeChat balance, the red envelope will be released. It is recommended to supplement the WeChat balance.
If the above operation fails to solve the problem, it is recommended to contact a professional for consultation.