It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses of the people to express their wishes, reflect their interests and participate in industry governance.
12328 telephone system construction will adhere to local-oriented and networked operation, give full play to the role of local subjects, rely on existing service supervision telephone systems in various places, and build call centers mainly in cities above prefecture level;
Building a unified and standardized 12328 telephone system in China; Adhere to centralized acceptance, carry out their duties, complaints handling, consulting services and other services have been significantly improved, and the three-level network operation of the Ministry, province and city has been realized.
In 20 17 years, the 12328 system * * accepted more than 28 million effective services, and the business volume was among the best in more than 50 government public service telephones starting with 123 in China;
The instant reply rate of information consultation is 98.4 1%, the time-limited completion rate is 89.62%, and the satisfaction rate of return visit is 93.62%. The service capacity and quality of the system are constantly improving.