Dalian Family Service Network Center (also known as Dalian Home Economics Service Network Center) is operated by Dalian Aoyuan Electronics Co., Ltd. in 2009 with the policy support of the Ministry of Commerce and the Ministry of Finance, the correct leadership and strong support of Dalian Service Industry Committee and Finance Bureau, and the help and care of the Social Administration Bureau of High-tech Zone.
Since its establishment, Dalian Family Service Network Center has been based on the high-tech zone, adhered to the network as the medium and technology as the means, constantly improved its business according to market demand under the correct leadership of competent departments at all levels, strived to tap all kinds of administrative and social resources facing the whole city and the whole industry, continuously strengthened the platform, intensive, intermediary and standardized efficient industrial service function, and deepened the social and economic value of the center project construction.
2. Business development articles
I constantly expand the scope of services and reserve service resources. At present, the specific business content of the center has expanded to more than 12 and 100, including: call center (968 16) business, community public welfare information platform, community business information platform, shopping guide service of commercial outlets, community convenience shopping service, community assistance service for vulnerable groups, entrepreneurship practice and encouragement, and community consumption. There are more than 300 partners and more than 3000 domestic workers, with an average daily service of 100. Develop more than 65,438+0,000 effective individual life members and provide more than 65,438+0,000 personal preferential and customized services including family services; The performance of major franchisees increased by 3%-5% on average.
Now the center has a trinity operation platform of call center, operation center and data center. Among them, the call center now has 8 fixed seats and a complete working system. The system supports 128 sub-centers with 265 seats, which can provide 24-hour call docking and industry consulting services. The operation center has a complete and professional industry value-added service system, which can provide cooperative projects exceeding 100 and value-added agency services exceeding 10 for industry enterprises. With the help of cloud computing technology, the data center has strong storage, application operation support and security protection capabilities, and can provide centralized information services for the industry. Through the comprehensive development and utilization of Internet, Internet of Things, e-commerce and multimedia interactive touch technology, the platform actively develops entity service network and online service network, effectively integrates administrative resources and social resources by scientific and technological means, and deploys various modern service projects including family services to people in a convenient and practical form, so that people can enjoy all kinds of on-site services, preferential services and standardized services through a network at any time and place without leaving home. Through a number (968 16), you can complete the telephone reservation of all services and improve the after-sales service; Through a data center, various service details can be recorded in detail, the service process can be traced back, and the service quality can be improved and standardized.
3. Development planning
At present, our center closely cooperates with the whole urbanization process of our city, with the guidance and help of relevant government departments, locates communities, covers the whole city, is densely distributed, comprehensively applies modern information technology means, forms a city-wide integrated service network service system with family service as the core and fully radiates the life needs of various communities, effectively explores, guides and grasps the terminal industry market, and establishes an effective and standardized industry market demand system; At the same time, we will actively expand the construction of sub-centers, combine the advanced strength of the industry with community promotion, effectively accelerate the construction of industrial chain, shape the influence of industry brands, comprehensively promote the industrialization, standardization, productization and convenience of enterprise services in the industry, and help the development of urban modern service industry.