1. Check the micro-store version: Sometimes the old version of the micro-store may have some problems, so it is recommended to update to the latest version.
2. Clear the cache: find the application management or application information in the mobile phone settings, select the micro-store application, and clear the cache.
3. Unload and reload: Sometimes the program is abnormal, which may make it impossible to send messages. At this time, you can try to uninstall the micro-store APP and reinstall it.
4. Replace equipment and network environment: If all the above methods fail, then you need to consider replacing other equipment or connecting to other stable network environment for testing.
To sum up, if you can't send a message, you must first determine whether the customer service function is turned on and whether it meets the platform requirements. Then take corresponding solutions according to the specific situation.