Dealer 1 Personal Work Summary I have worked in the operation department of xxxx Company for more than three months. The work is briefly reported as follows.
In the past three months, under the careful care and guidance of leaders and colleagues, I quickly learned and became familiar with my business.
In the first half of the year, he was mainly responsible for the distribution and management of beverage water in Shapingba area of xx newsstand. In the process of direct contact with business operators, I can quickly and accurately solve and report the problems and needs that business operators think, and the accumulation of bits and pieces in my work has also laid a good foundation for me to better serve customers in the future. The sales volume of beverage water has increased to a certain extent on the original basis. Successfully persuaded the 2-032 library to purchase goods from the company's logistics center, and solved the problem that the old account of the 2-002 library was not settled.
In the first half of the year, there were some problems such as individual business households not displaying drinks, not selling pos machines, late delivery, incomplete goods and insufficient inventory. Therefore, in the future work, patiently communicate and explain with business households, at the same time improve the sales of beverage water, and also complete the task of displaying and opening pos machines for sales. We should also communicate with the logistics center more. When there are new varieties of goods out of stock, we should immediately notify our colleagues in the operation department by telephone and qq group to reduce mistakes in our work and losses to the company and business households.
In the second half of the year, we should strengthen the management of newsstands and ourselves, strengthen the service attitude, have the ability of empathy when things happen, and let business households fully understand and accept the company and do a good job in sales.
In the future, we need more communication and support from all departments to realize the principle of timely delivery. All departments should patiently solve the problems that can be solved for business households, and hope that the company can achieve humanized management and distribute some medicines to business households and employees to prevent heatstroke in summer.
The above is a summary of my personal work in the operation department and my personal work in the first half of xx. Please correct me if there are any shortcomings.
Under the correct guidance of supermarket leaders, all the staff of the distribution center aim at creating differentiated, characteristic, innovative and safe logistics services, closely focus on the demand and supply requirements of supermarkets in urban areas and other counties and cities, do their due diligence, work hard, forge ahead in unity, blaze new trails, constantly strengthen the management and construction of the workforce, constantly strengthen the concept of safe distribution of goods logistics, and realize safe distribution and efficient distribution while successfully completing heavy distribution tasks. The work of the past year is summarized as follows:
First of all, based on its strong management ability, it completes the delivery task well.
In, there were 3 vehicles and 8 people in the distribution center, including 5 employees and 3 drivers. There are 18 stores in our supermarket, including 10 stores in the urban area and 8 stores in other counties and cities. The main task of the distribution center is to be responsible for the distribution of all kinds of goods in eight supermarkets in other counties and cities and the group purchase business in urban 18 stores. Compared with the distribution task, there are relatively few people and vehicles, the task of the distribution center is relatively heavy, and the work pressure of the staff is relatively high. In order to better complete the annual distribution task, in the case of limited personnel, vehicles and other resources, the distribution center pays close attention to management, pays attention to quality, demands benefits from management, constantly integrates various resources, and realizes the optimal utilization of human resources and material resources in completing the distribution task.
First of all, the distribution center has established its own order processing center, which comprehensively accepts telephone orders, online orders and supermarket system orders, classifies the received orders through the order processing system, and releases the order information to warehouse management and distribution personnel. After the whole distribution work is completed, the custom processing center will assess the distribution personnel, and realize the informationization of distribution management through the order processing center, which reduces the distribution error rate and greatly improves the distribution efficiency. At the same time, the distribution center constantly establishes and strictly implements the quality management system to ensure the quality of goods. Establish inspection standards and adjust them according to the different seasons of commodities, so as to be objective and accurate. By marking the date of delivery on the same day, it is convenient for supermarkets to find out the quality responsibility of goods and ensure the quality and safety of delivery. In addition, the distribution center constantly strengthens the service concept, treats every supplier and every store sincerely, carefully and patiently, and implements all distribution work in strict accordance with the company's systems, processes and norms with the goal of achieving a win-win situation.
Two, strengthen education and training, and constantly improve the professional quality of distribution personnel.
The work of the distribution center seems simple, but it is extremely complicated and trivial. In order to complete the distribution task accurately and timely, employees should not only have high work enthusiasm and creativity, but also have skilled business skills. To this end, the distribution center constantly strengthens the education and training of employees, and through daily study, guides employees to strictly abide by the provisions of the employee handbook, go to work on time, not be late, not leave early, and not be a miner; During working hours, you are not allowed to leave your post, talk, doze off, play cards, drink, smoke, eat snacks, do private things, write private letters, or go out without permission; Serious and responsible working hours, strictly abide by operating rules and standards, reduce losses, improve quality and increase output; Go to work early, clean up and get everything ready for the day; It is most important for colleagues and departments to cooperate with each other, understand each other and unite as one. At the same time, the distribution center continuously trains employees, guides employees to actively learn the knowledge of distribution business, and skillfully grasps the knowledge of various categories of supermarket goods. In the long-term education and training, the work discipline, enthusiasm and creativity of employees have been significantly enhanced, and the distribution efficiency has been significantly improved, laying a solid talent foundation for the smooth completion of the annual distribution work.
Third, lay a solid foundation for safety and provide guarantee for safe distribution.
Safety is the premise and foundation for the success of all the work in the distribution center. Throughout the year, the distribution center held a staff meeting in time, repeatedly stressed the importance of safety work in distribution work, studied and formulated the key points of annual safety work, and carried out the annual safety distribution work as the main line.
First, earnestly implement the responsibility system for safe distribution. The director of the distribution center signed a safety responsibility letter with all employees, which further clarified the obligations and responsibilities of departments, directors and employees in the distribution work, clarified the safety distribution responsibilities of each post, ensured that the safety responsibility was specific to people and posts, ensured the implementation of the safety distribution responsibility system, and improved the safety distribution responsibility of all employees. The second is to improve the safety system and attach importance to basic management. Combined with the actual distribution, the center revised and improved the safety management system and accident emergency manual, constantly improved various safety management rules and regulations, and constantly standardized the safety distribution behavior. The third is to ensure the safety of the warehouse at all times. Check regularly and irregularly to find and eliminate hidden dangers of accidents. It is forbidden to bring kindling into the warehouse. No one is allowed to smoke in the warehouse. No electrical appliances are allowed in the warehouse. The warehouse must be equipped with qualified fire-fighting equipment, and keep the keys well. It is strictly forbidden to lose them. Be sure to lock and turn off the lights when you go out. Non-warehouse personnel are prohibited from entering the warehouse, and the room is kept dry, sanitary and ventilated frequently. The fourth is to ensure the safety of personnel. In the distribution work, it is necessary to arrange the goods reasonably, especially when stacking overhead goods, to avoid slipping and hitting the distribution personnel, and the staff should also pay attention to their own safety when loading and unloading goods. Through the improvement of effective safety management, the distribution center realizes zero accident safety distribution throughout the year.
Fourth, strive for perfection and constantly enlarge and strengthen the distribution center.
In the past year, the distribution center has made some achievements, which is inseparable from the leadership and support of supermarkets. At the same time, there are still some shortcomings and problems in the work of distribution center. In the new year, the distribution center will adhere to the spirit of Excellence and better enterprise, further improve the construction of information and financial systems, and improve the efficiency of order processing and distribution; Further increase the investment in equipment and facilities, and constantly improve the modernization and science and technology of distribution centers; Further improve the quality of the team and continuously improve the quality and efficiency of distribution.