First, confirm the target time:
The determination of consulting objectives is usually to discuss the establishment of consulting objectives after understanding the situation, confirming the problems and changing the wishes of the visitors.
Second, who will determine the consulting objectives?
What is certain is that both sides will participate in the determination of the negotiation objectives. But at this time, different schools have different practices, some are mainly consultants, and some are mainly visitors. However, as far as the ethical requirements and professional norms currently implemented in China are concerned, visitors are the main ones, supplemented by consultants; (Avoid the guidance of consultants, which will easily lead to direct value intervention, affect the consulting effect and cause harm to visitors)
Third, the evaluation and treatment of consulting objectives
1、? Inconsistent problems often encountered in evaluating visitors' expectations and consulting objectives.
A visitors' consulting objectives are too general, that is, they are not specific, vague (extensive) and unobservable (implicit). At this time, it is necessary to concretize the goal and reach the conditions of observation or evaluation;
B the goal of visitors' consultation is the ultimate goal as soon as it is put forward, and it is often achieved in one step. At this time, it is necessary to discuss the medium-term and phased objectives of the system with visitors.
C the counseling goals put forward by visitors have not changed at the psychological level, which may be some practical problems. At this time, it is necessary to clarify to the visitors that the goal of psychological counseling is only to change the psychological function and behavior of the visitors, rather than directly solving practical problems.
2、? Consultants evaluate their consulting skills, professional ability and consulting objectives;
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3、? Other methods to deal with the inconsistency of consulting questions
A. seek the help and support of the supervisor;
B consultant can renegotiate the consulting objectives with the visitors; If consultation fails, referral can be made through consultation with visitors.
C. If the consultant can't better serve the visitors and bring benefits to the visitors, it is necessary to explain the situation to the visitors, make a referral or terminate the consulting relationship;
Fourthly, the consulting objective is structured.
1、? Determine the ultimate goal. The two sides should first determine the final goal of the negotiation. If there is more than one ultimate goal, they must determine the priority.
2、? State evaluation. The psychological evaluation of visitors before formal treatment is a quantitative evaluation (not a qualitative evaluation in the exploration stage).
3、? Establish phased goals. Clarify the specific content of the phased goals set to achieve the ultimate goal.
4、? Determine the target success indicators. Observable or evaluable indicators.
5、? Record the target structure. Obviously, this is the goal set by visitors themselves, and visitors can only achieve better consultation results if they are responsible for their own goals.
Verb (abbreviation of verb) modifies the consulting goal.
In consulting practice, with the progress of consulting, there are often periodic revisions to consulting objectives, which are also recognized by visitors and consultants. The implementation measures can also refer to the above measures.
First, let's talk about the definition of psychological counseling (refer to Qian's Psychological Counseling and Psychotherapy).
Psychological counseling is a process of helping visitors stand on their own feet through interpersonal relationships and psychological methods. In the process of consultation, the most basic core condition is affection, understanding and respect for visitors.
Back to your question: What if the consultant and the visitor have different consulting goals? There are two situations:
1, when the consulting objective of the client is feasible and conforms to the consulting ethics, the consulting objective of the client shall prevail, because the consulting objective is jointly decided by the consultant and the client. If there is any inconsistency, the customer's goal should prevail. Only in this way can a good treatment alliance be established, and it is very important to establish a trust relationship between the two sides in consultation, so it is necessary to establish a consensus.
The fundamental purpose of consultation is to help visitors become self-reliant, such as becoming more confident. These are all psychological goals. If visitors ask consultants to help them get a promotion and salary increase and get back together with their predecessors, these goals are unrealistic and infeasible. Counselors should communicate clearly with visitors. If the visitor still insists on such a goal, the consulting relationship cannot continue, because it is not the responsibility and ability of the consultant.
The above is for your reference.
Actually, this is a false proposition.
Psychological counseling uses psychological methods to help visitors solve their puzzles and help them gain personal growth. The long-term goal of psychological counseling is to let visitors get personal growth, and the short-term goal is to solve some of their current clinical symptoms.
When the consultant has mastered this principle, he should train a kind of consulting skill in clinic, that is, how to link the miscellaneous problems brought by the visitors with the above consulting goals, so as to alleviate and eliminate the clinical symptoms of the visitors and realize their growth goals. To achieve the above goals, we must first have a clear concept:
First, the questions brought by visitors are often not their real consulting goals. You can't confuse the problems brought by visitors with their consulting goals.
For example, a visitor has a bad marriage problem, and the question she brings is: How can I get my husband to come back from the third grade to help me save my marriage? In fact, this is a problem brought by her, and she may think that this is her counseling goal. In terms of clinical treatment, you should first accept his purpose, understand her anxiety and feel her feelings.
First, calm her down, and then we can evaluate the problems in their marriage with her. In any marriage, there will be no third party for a single reason. Let her understand slowly in the process of consultation, this is not the goal of consultation. The purpose of counseling is to make her aware of her responsibilities in marriage. The more detailed the work, the more she can let visitors know the details she needs to change, and the more she can help her clear her emotions and calmly cope with the marriage crisis. Knowing the past in marriage can make her calmly choose whether to save or give up, which is the goal of counseling.
Second, the problems brought by visitors are beyond the scope of the counselor. Counselors should make it clear that you are not omnipotent God, and you can't solve all the problems. Bravely saying that you can't do it is also obeying the consulting ethics.
Visitors are more complicated, and some of the problems they bring are psychological problems, and some are not within the psychological scope, so we should pay attention to screening.
For example, I have done a lot of business and failed in the end. Can you tell me what kind of business I can succeed in?
This problem does not belong to the category of psychological counseling. You can tell him clearly: "Your problem is beyond our scope of solution. I can discuss with you how bad your career is because of your psychological reasons and help you not to have similar problems in the future. "
It is also the ethics that counselors should abide by to bravely say that they have problems that cannot be solved.
Thirdly, how to distinguish between the problems of visitors and the consulting objectives is one of the basic skills of psychological counselors.
Any consultation begins with the evaluation and the questions brought by the visitors.
In addition to mastering diseases and non-diseases, psychological counselors also need to master whether the problems they bring are psychological counseling. For people who are not, or visitors have a wrong definition, it is also part of counseling to guide them to redefine the problem and explore again. This part of the skills is one of the contents of clinical training for psychological counselors.
These are my views on this issue. Welcome to continue to discuss with colleagues.
Hello, I'm Zhang Didi, a psychological counselor. Welcome attention, let's live a better life with psychology.
In psychological counseling, when the counselor and the visitor's goals are inconsistent, the visitor's goal must be the counseling goal.
This is the first principle of psychological counseling.
Let's talk about the reasons for the difference. First of all, in counseling, sometimes the trauma of visitors will cause the emotional reaction of counselors. Psychological counselors need to find out that this is an anti-empathy in time and adjust their state in time, so as to help visitors really mobilize their internal drive and solve and alleviate their psychological problems in a more appropriate way.
If we follow the consultant's goal, it shows that the consultant has a strong anti-communist feeling towards the visitors, and he controls the visitors' consciousness with his own subjective judgment.
This is terrible and harmful for psychological counseling.
That's me. If there is anything wrong, please discuss it together.
As a consultant, talk about this situation:
1, before consulting, the counselor will ask, "What problems do you want to solve and what changes do you want to achieve?" Or "What's bothering you"? Consultants serve visitors. Generally, few consultants set their own consulting goals.
2. In the process of consultation, if the consultant has some assumptions or opinions about the visitors, he will generally choose the right time to check with the visitors and give them feedback.
3. Inconsistent goals may have a very negative impact on the consulting relationship. On the basis of collecting visiting information, the general counselor will set reasonable consulting objectives with the visitors, and make corrections and adjustments according to the progress of the talks.
In short, tourists are the center, and the welfare of tourists is the greatest interest.
Straight to the point is the most taboo mistake of psychological counselors! Side circuitous, make good use of history or celebrity allusions, often will receive unexpected results!
In psychological counseling, the counseling goal is decided by both the counselor and the visitor. When the counseling objectives are inconsistent, visitors are the main ones.
Because, a complete consultation process is as follows:
First, establish a good consulting relationship, and collect relevant information about visitors' help-seeking problems.
① Establishing a good consultation relationship is the premise of effective consultation.
The purpose of collecting data is to find out the background of visitors' problems, so as to decide where to start analyzing their problems.
Second, analysis and diagnosis.
(1) Determine whether the visitor is suitable for psychological counseling.
② Determine the types, causes and deep psychological mechanism of visitors' problems.
Third, implement the consultation stage.
(1) Establish the consulting objectives, and the agreed consulting objectives will be discussed during the consultation, and the consultants and visitors will jointly determine them. When the consulting objectives are inconsistent, visitors are the main ones.
(2) After the consulting objectives, consulting methods and methods are determined, the consulting plan should be worked out with the visitors. The plan should have clear consultation objectives, steps, forms of consultation activities, time arrangement, number of meetings, etc. The formulation of the consultation plan should be completed by both parties, or at least recognized and agreed by the visitors.
Verb (abbreviation of verb) evaluation and termination of consultation
(1) When the consultation goal is achieved, or the visitor is unwilling to continue the consultation, the consultation ends.
(2) Some consultants will pay a return visit to the visitors for a period of time after the consultation to understand the improvement of the visitors.
The first basic requirement of psychological counseling is that the purpose of counseling must be based on the needs of visitors and centered on them.
In fact, everything in the world is the same, everything is the same, accept each other's complaints, walk into each other's world and find the root cause! Then analyze and find the direction of sunlight.
Psychological counselors only serve visitors, and any setting in counseling, including the counselor's words and deeds, is guided by the counseling effect!
In psychological counseling, what should I do when the counseling objectives of the counselor and the client are inconsistent?
Generally speaking, visitors do psychological counseling because they have symptoms and can't get rid of them, and they need the help of psychological counselors. The goal of visitors is to eliminate symptoms through consultation, return to normal work and study, and go further, hoping that they will be better, more adaptable to work and improve their self-confidence.
Psychological counseling is that psychological counselors help people (visitors) with psychological problems, eliminate symptoms, resume normal work and study, improve their personality and achieve a good state according to the relevant techniques and principles of psychological counseling.
In this way, the goals of consultants and visitors are basically the same. If there are inconsistencies, tourists may ask for more, that is, to achieve the goal of doing more with less money. This is normal. You can explain to visitors that if you want to achieve a better state, this is what the counselor hopes to achieve, but you need more active cooperation from visitors, diligent experience and practice to achieve it.