Telephone, you can't use Tietong telephone. You can use your mobile phone)
86-2 1-388 1-46 165438+
After two phone calls, the next operation is exactly the same.
The working hours of the call center are:
Monday to Friday: 7 am-7 pm, Saturday: 8 am-5 pm.
Book goods
The things you should prepare before making an appointment are:
Personal information: Chinese name, name pinyin, passport number, birthday, ID number, contact number and visa type.
Paper and pen (used to record payment password and reservation number)
Visa booking process (including the process of paying the booking fee):
1. After dialing, "Welcome to the Visa Information Service Center in embassies and consulates in China, USA ..." will be played alternately in Chinese and English ... and after each broadcast in Chinese and English, it will be prompted in Chinese and English: "Choose the following language type." . Then use the corresponding language. Broadcast: Press 1 for English, 2 for Putonghua, 3 for Cantonese, 4 for Fuzhou dialect and 5 for Foshan dialect (the service hours of Foshan dialect are Monday to Friday, 9: 00 am-12: 00 pm 1: 00-6: 00 pm). -Usually press 2. I didn't understand the last sentence of Foshan dialect, but a friend of mine in Guangdong listened. By the way, you will be prompted that this option is not available at other times)
2. Then "Please press 1 for American citizen service, please wait for the next choice". Don't press the button, wait for 5 seconds. (If you choose 1, talk about the services provided by the embassy and consulate for American citizens in a few minutes. )
3. Next, "Press 1 for immigration information in the United States, and press 2 for travel information in the United States"-press 2.
(Attachment: If you press 1 to listen to the recorded material, the following options will appear: 1. American citizens help their relatives and friends in China to apply for American visas. List of visa-free countries to travel to the United States, 3. The addresses of American embassies and consulates and where you should choose to apply for a visa. Visa application procedures and contact information of CITIC Industrial Bank. Information required for applying for a non-immigrant visa, 6. Through CITIC Industrial Bank.
After pressing 2, the system will prompt "This service is a paid service for users, and the fee is 12 minutes of 54 yuan RMB. There are five options:
"If you paid the fee by money order or postal money order, please press 1 to make the service take effect immediately. If you bought the password prepaid card of CITIC Industrial Bank, please press 2. If you bought the password online, please press 3. If you have used the service and want to use up the remaining minutes now, please press 4. If you want to know the payment method, please press 5."
If you press 5, you will be prompted with three options: press 1 to pay by credit card. There are many words in the last two options, so I can't remember them clearly. It should be various payment methods. Please listen to it yourself. ) ... Someone on the Internet said that the program is like this: "Enter the card number, press 1 to confirm, enter the expiration date, and press 65438 to confirm. Anyway, I finally got the password and the payment was successful! This password must be remembered (you can listen to it again) for appointment and consultation. You can call many times, as long as the total time does not exceed 12 minutes.
The next step is to enter the password into the queuing system. Please press 1 to listen to the recorded message, press 2 to fax the message to you, and press 0 to contact the customer service representative. If you want to book a visa directly, press 0 to connect with the customer service representative. After pressing 0, enter the queuing system and wait for the idle customer service representative. I can read Chinese and English tips and then play music. At this time, the system will tell you that the average waiting time is 4-5 minutes, and you will be charged from the time you connect with the customer service representative. After many verifications, if you don't have the patience to hang up at this time, your time will be deducted for one minute.
-The numerical arrangement of buttons changes frequently in each step. Just press the button according to the prompt.
4. After the manual service is connected, the service girl will ask you your Chinese name, name pinyin, visa location, whether you have been refused a visa before, what visa, passport number, ID number, contact information and birthday. When you make an appointment, you will be told the time, month and date of the visa, and finally you will be given an "appointment number", which is 12 digits, followed by a check bit, and there is a bar between the number and the check bit. Remember this number (Miss will repeat all the information). It is said that the visa should be checked correctly on the same day, and Beijing should call the number and the last three digits of this number (excluding the check digit). Also, you can ask her about the admission time earlier or later. The visa date can be selected within the range provided by them. If the date you want to make an appointment has not been determined, then you must call another day.
If you have made an appointment, but you can't get a visa temporarily, you can call to cancel the appointment. Before the start of the new reservation system, if you can't get a visa on the same day, you can leave without calling to cancel-even if you call, the embassy people will ignore you, and their service attitude is very poor. Although the new system can cancel the reservation, because there is no special notice on the website of the embassy, it is feasible to make an estimate without saying hello that day. But to be on the safe side, I'd better call to cancel the reservation.
6. Reservations in Shanghai can be divided into "with barcode" and "without barcode" with different dates (generally speaking, those with barcode are earlier). If the reservation is made by bar code, you should use the online DS- 156 form (with bar code) when applying for a visa. If there is no bar code reservation, you can use the online DS- 156 form (with bar code) or ordinary DS- 156 when you apply for a visa.