It is impossible to find out the boss's wishes. The management is very smart. You can figure it out after working for a month. Then what is he doing? The scientific approach is that this boss is a shareholder or legal person of the company, so he really wants to reform the company, because the company is his own, and he certainly wants to be efficient. But because you are a front-line customer service staff, and you have been in the company for a short time, you are not familiar with the company's operation, so it is not suitable to put forward specific reform plans. However, if suggestions are made from the perspective of front-line customer service, it is suggested that the assessment indicators of customer service personnel should be formulated by the human resources department, such as complaint rate, customer satisfaction and other indicators, and linked to wages. From the perspective of company management, it is suggested that he find a CEO to solve the company's current problems for half a year. If it can't be solved, the boss will hire someone else.
If the boss is already a CEO, that is to say, he doesn't have a big stake in the company, the shareholders hire him to manage the company. If you point out all kinds of problems like this, the boss will think that you are blaming him for not doing a good job in management. He is worried that if you point out too many problems, it will affect his career, but it will be bad for you.
In this case, do your job well, pretend nothing happened and accumulate experience. After all, it is not a standard process to report directly to the boss beyond the superior supervisor, and your immediate supervisor will also have opinions on you in the future.