I. Introduction of Aauto Quicker's 5-minute response speed
1, and the calculation formula is: 5-minute response rate = number of buyer's consultation messages replied within 5 minutes/total number of buyer's consultation messages;
2. Assessment time: take a natural day as the assessment cycle, and only calculate the data from 8: 00 to 24: 00.
note:
(1) The store's 5-minute response rate is calculated from the first message sent by the buyer;
(2) The customer service 5-minute response rate will not be counted until it enters the customer service reception list, and the conversation will not be counted in the customer service 5-minute response rate when it is in the queue pool;
(3) Including the reply data of robots and tripartite intelligent customer service.
2. Where can I find the store's 5-minute response rate?
1, computer side:
Log on the computer to the background of Aauto Faster Merchants, and check it in Customer Service Management-Customer Service Data-Response Rate Data-Historical Response Data Statistics.
2. Mobile phone:
Mobile phone Aauto faster APP login seller terminal, open data center-customer service. For today's data, you can view the real-time data of the day, and for historical data, you can view the achievement of indicators from 08: 00 to 24: 00 in the past.