I think the most important premise is that you should classify customers, analyze and summarize them, and then classify them. To put it simply, it is to separate the periodicity of tracking and know the reason why this customer does not reply and how long it will take to follow up. Give a few examples to illustrate:
1, the customer who just quoted, sent it on the first day, greeted him on the chat tool and told him to check it. Follow up the next afternoon or the third day, don't follow up immediately, because customers need to analyze your quotation.
2. The customer who sent the sample will follow up after receiving the sample and ask the customer for feedback. If he says he needs to do experiments, then ask about the specific experimental items and the time needed. Don't do it too often, because experiments take time. Keep in touch, let customers know that you are always there, and feel free to contact if necessary.
3. If a customer who makes an inquiry or replies doesn't reply for two or three days, then follow up and find out why he suddenly doesn't reply. Ask directly, there is no special reason not to disappear suddenly. Either you are not interested, or you are just curious, or you have no plans for the time being, or you are on a business trip, and so on. When you figure it out, you will know how long it takes to follow up.
4, frequent contact with customers, suddenly disappeared, the best way is to call. Follow up emails intensively in the early stage. If you don't reply all the time, don't be so intensive. Call to ask what's going on, and then plan the follow-up cycle according to the feedback.
So the specific follow-up cycle and other types of classification and customer's purchase plan, purpose, etc. will be known. It has been clarified. When the customer doesn't want you to follow up, don't follow up all the time, he will be very annoyed.