966 1 14 customer service hotline integrates passenger inquiry, flight inquiry, service quality complaint, luggage storage service, medical service, lost and found, special passenger service and many other contents. Passengers can respond to all incoming calls through one phone number, and connect to meilan airport's "1+N" diversified services on the first line. At the same time, during the trial operation of the new customer service hotline, the original customer service hotline 0898-65760 1 14 in meilan airport continued to be used until 202 1,12,31,and will not be used in the future.
In order to meet the needs of passengers of all ages, and at the same time implement the work requirement of "I do practical things for the masses" of CAAC, meilan airport has installed a new call center system.
Through online and offline channels, the independent access and use of sub-businesses and sub-departments can be realized. Online, passengers can consult online through meilan airport official WeChat official account; Off-line, two visual video inquiry terminals are placed at Gate 3 of departure hall of meilan airport T2 Terminal and at the entrance of high-speed railway station-T2 Terminal respectively, which can realize real-time consultation, flight self-help inquiry and other functions. In the future, with the change of application scenarios, it will be continuously upgraded and optimized, thus greatly improving the efficiency of passenger information services.
Meilan airport related information
Meilan airport, commonly known as haikou meilan international airport, is located at 18km southeast of Haikou City, Hainan Province, China. It is an international airport, a regional aviation hub and the first 4F-class airport in Hainan.
Haikou meilan international airport officially opened air service on May 25th,1999; 201165438+February became the first duty-free airport in the country; 2065438+2006 1 Complete the first phase of the terminal building reconstruction and expansion project; 20 15, 1 1, the second phase expansion project started; From April 2065438 to April 2009, the main body of haikou meilan international airport Phase II Terminal was basically completed; On June 1 day, 2020, the second phase expansion project was calibrated for the first time; 202165438+February 2, the second phase of the airport project was officially put into operation.
The above contents refer to Baidu Encyclopedia-haikou meilan international airport.