Chapter 1: 202 1 Company annual work summary. Time flies, and it's the end of the year. A year slipped by unconsciously. Looking back on the work of 202 1, I am honored to join the big family of X and make progress with my colleagues. I also learned a lot from everyone. The biggest feeling in my heart since I entered xx is that it is not difficult to be a qualified conductor, but it is not so simple to be an excellent xx person. There are still many things to learn, understand and practice. It happened that I had the opportunity to summarize the work of the whole year and make a comprehensive and concrete analysis and summary of my own work, so that I could better find problems and deficiencies and lay a good foundation for future work.
As a member of xx, I have a basic and comprehensive understanding of the company's work. Although the complexity of ticket sales is not high at first glance, everything is fine. It is not easy to do anything well, and it requires 100% responsibility and hard work.
In terms of ticket sales, we warmly and thoughtfully bring ticket sales service to our guests, and patiently and meticulously answer the related consultation questions raised by our guests. Skilled and standardized ticket cashier work, correctly and clearly record my ticket sales data, and submit it to the ticket inspector for a report. Enthusiastically answer the guest's phone and tell the guest about xx's performance. According to the reservation of the system seat map, try to meet the guests' requirements for seat arrangement. Think more from the standpoint of the guests, try to meet the reasonable requirements of the guests and do a good job in meticulous service.
In other aspects, read and fill in the shift book carefully, pay attention to whether there are any matters that need to be followed up, and do a good job in regional health every day. It is precisely because our department directly serves customers that our department is one of the windows of the company's customers, and every bit is related to the company's image and culture. No matter in hardware or software services, we should do meticulous service and leave a good image for customers. In addition to external and internal response to the call of the state and the company for energy conservation and emission reduction, it is also necessary to switch equipment according to the company's regulations so as not to waste the company's resources.
Of course, there are still some shortcomings in the work: lack of awareness and contingency potential, hesitation and bewilderment when encountering something unexpected and unexperienced; Some leaders assigned tasks and some leaders handled things without a good understanding and learning, and always fixed themselves on past experience; Lack of communication with customers, lack of working knowledge at work, and lack of understanding of some X tourist attractions and transportation are precisely because our guests are mainly aimed at tourists. When they buy tickets, they will also consult the surrounding tourism and traffic information, so they need to strengthen their study and adaptation. In view of the shortcomings in the above work, I will study hard to further improve the communication potential with customers, communicate with leading colleagues for advice, calmly analyze and deal with problems, and serve customers better and more comprehensively. While doing a good job, study and summarize, plan, a small stage every month and a big stage every quarter, and review and summarize in time to find out the shortcomings and gradually improve them. Only in this way can we better serve customers and companies.
The above is my work summary of 202 1. In the future work, I will work hard, strengthen my study, consult more colleagues around me, sum up my experience and shortcomings in time, and strive to improve my work potential in all aspects. At the same time, with a down-to-earth working attitude and high enthusiasm, I will devote myself to the next year's work and be an excellent X person. Finally, I sincerely wish our company more brilliant achievements in the new year.
Chapter II: 202 1 Company annual work summary. I have been in the company for a year. Through the care of leaders, the help of colleagues, and my own efforts and adjustments, I successfully completed the transformation from students to employees of enterprises, and now I have basically integrated into the big family of the company. At the same time, I have some preliminary understanding of the company's organizational structure and workflow. As the project manager, we should do the following work:
Make monthly statistics on the actual construction output value and cost analysis of the month, attend the cost analysis meeting in time, and make monthly profit and loss analysis report of the project department; Cooperate with all departments at work at ordinary times and do a good job in contract management. Participate in the negotiation of some subcontracts, and conduct follow-up management after the subcontract is signed; Submit relevant statements to the company; Do a good job in subcontracting settlement and project completion settlement; Responsible for bidding calculation, quotation, cost analysis, etc.
First, attitude is everything. It can be said that the process of work during this period is also a process of constant adjustment and maturity of my own mentality. Because cost is not my major, I just came to the company and I am at a loss. Reading all day seems to be useless, and the inexplicable and complicated bidding calculation drives me crazy. At first, I even doubted that I was not suitable for this job. Later, I found that time is my savior. Through my constant adjustment of my mentality, although no one said it, I naturally knew what I should do as a cost person, and some things I didn't understand were solved, and suddenly I was suddenly enlightened. Now as long as there is a job, I will do it with full enthusiasm. The adjustment of mentality makes me understand that all positions have opportunities to develop their talents and increase their knowledge. If we can do the most ordinary work with full enthusiasm, we can also become the most exquisite workers; If you do a good job with indifference, you are just a mediocre craftsman. If you have a positive attitude, you will be successful all your life.
Second, there is no end to learning. Occupation is only the continuation of students' occupation. It is important to apply the theoretical knowledge learned in school to work and further improve and sublimate it. When I first arrived at the company, my first task was to study hard and read books all day. In order to get familiar with the work as soon as possible, I had the opportunity to get in touch with the actual work. Combined with the relevant knowledge learned in school, I think it is necessary to further explore and think, and use it flexibly to solve practical problems.
Third, even the most basic work needs constant innovation and progress to improve work efficiency. A large part of my job is bidding. I think quantity calculation is a rather boring job. In fact, when I think about it again, using computers and overall planning methods, the nuclear quantity work is not so rigid and boring. From the beginning of contact with work, I gradually formed my own unique method. Of course, with the deepening of my work, there are more new contents waiting for me to learn and think.
Of course, I also have shortcomings: because there are few opportunities to go to the construction site, there are too few opportunities to study on the spot, and learning things is slow; Tenders often make mistakes and need more exercise opportunities; Pay too much attention to the progress of the work without considering the comprehensiveness of the work content; Sometimes the work is not active enough. In the next work, I will do my job well in line with my seriousness and sense of responsibility.
In addition, I also have my own views on the company's current management system. Companies should pay attention to improving the work efficiency of employees. I think endless work will only make people physically and mentally exhausted and lose their enthusiasm for work, which will naturally reduce work efficiency. A normal holiday can relieve the pressure of employees and allow them to combine work and rest. I suggest that the project department should also implement large and small weekends. At the same time, I also consider that it is difficult for the project department to implement this regulation, so I suggest that employees can take turns to be on duty on weekends, which can better reflect the humanized management of the company caring for employees.
In short, I will take the company's business philosophy as the coordinate, combine my knowledge with the company's specific environment, take advantage of my energetic and receptive advantages, learn business knowledge and technology, and make my modest contribution to the company's development.
The above is a rough summary of my work in the past year, please review it by the leaders. If there are any shortcomings, please point them out so that I can correct them in time and carry out my work better.
Chapter III: 202 1 Year-end Summary of the Company's Work I have been employed for X years. First of all, I would like to thank the company for giving me this opportunity to grow and work, and at the same time thank the leaders and work partners for their help, support and guidance in my work. During this period of work, I have improved my insurance business skills and knowledge through continuous learning, but there are still some shortcomings. Now, my work in the past 202 1 year is summarized as follows:
Be strict with yourself ideologically, abide by the company's rules and regulations, insist on not being late, not leaving early, and go to work on time. Actively and seriously participate in various studies organized by the company, and seriously understand them and turn them into their own ideological weapons.
At this stage, I mainly make orders in xx car dealership, which is a job that directly faces customers and requires patience and care, so I always pay attention to my manners and treat customers warmly and generously, and will not affect the image of the whole company because of my mistakes. When communicating with customers, we can actively explain and explain the comprehensive protection of buying auto insurance in car dealers, so as to stabilize customers and urge them to buy new insurance in car dealers.
In the aspect of invoicing, the work of the drawer is boring and repetitive, but even if the same workflow is repeated every day, every policy should be carefully entered. I am well aware of the importance of the work, and I will complete it with a rigorous and serious attitude, urge myself to be familiar with various insurance clauses and systems faster and better, and strictly abide by the company's various working systems, be modest and prudent, learn with an open mind, and constantly improve my business level and working ability.
In this period of work, I still have many shortcomings, such as insufficient breadth and depth of study, and the quality of work needs to be further improved, so I can't introduce auto insurance claims to customers in more detail.
There is no end to learning, the times are developing with each passing day, and the knowledge of various disciplines is changing with each passing day. In the future work, I will persistently learn all kinds of insurance knowledge and use it to guide practical work; Be more familiar with underwriting policies and working systems, and strengthen professional skills; Make more active efforts to improve yourself and constantly sum up experiences and lessons, so as to better do your job and serve the company. At the same time, if there is anything wrong in the work, it needs leadership criticism and guidance.
Chapter 4: 202 1 year-end summary of the company's work How time flies. I have worked in the customer service department of xx Property Management Co., Ltd. for xx years. With the support and help of the company leaders and the joint efforts of my colleagues, I successfully completed the work according to the company's requirements and deployment.
After years of study and work, my working methods have made great progress. Now I will summarize my work for xx years as follows:
First, the daily work of the customer service receptionist
Because the work of customer service department is directly facing the owners of the residential area, customer service department is the most important part of the image of residential property company. It is precisely because of this that the company has formulated the service tenet of "let you satisfy every day" and all the "five ones" quality culture policies for customers and senior leaders, one-vote veto system, meticulous attitude and one-stop style. The daily work of the customer service administrator mainly includes: receiving the owner's visit; Handle the complaints of the owners; Handle the contact, follow-up and return visit of the owner's application for repair.
Second, strengthen learning and improve business level.
Because I feel that my knowledge, ability, experience and position have a certain distance, I have never dared to take it lightly. Over the years, I have been strengthening the study of professional knowledge. In this respect, the company has also strengthened the training and assessment of professional knowledge, allowing us to flexibly use relevant professional knowledge in our work, so that our business level has indeed made some progress.
After continuous study, I have accumulated experience and knowledge, and all of them have certain working ability, and can independently deal with various problems in daily work. Be able to treat all tasks with a correct attitude, love your job and try to implement certification in practical work. Actively improve their professional quality, strive for the initiative in work, and strive to improve work efficiency and quality.
Third, the existing problems and the direction of future efforts
Through the summary of this work, we did find some problems, mainly in:
First, because I didn't know much about the property management specialty at first, a lot of work was done while groping, so that sometimes I didn't work very well, and my work efficiency needs to be further improved.
Second, some work is not detailed enough, and some work coordination is not in place.
Third, the theoretical level of relevant majors can not fully meet the requirements of Okada for a qualified administrator. One of the most important tasks of a property management company is to collect property fees. We have preferential policies for property fees every year, which can improve the collection rate of property fees, measure the service quality of our company and reflect whether the owners are satisfied with our work.
Fourthly, the maintenance of moldy walls was also one of the priorities of our work last year.
Therefore, the leaders of the property company and the person in charge of the real estate analyzed the main reasons: first, the phenomenon of cold bridge, and second, the water accumulated on the wall. Therefore, the maintenance plan is made; As soon as our customer service department receives a call to repair the moldy wall, it will report the situation to the person in charge of the building. The more important person in charge of the real estate will personally go back to see, analyze the situation, arrange maintenance personnel to deal with it in time, and try to satisfy the owners.
In the future, efforts will be made to improve property management knowledge, service attitude and work level. Constantly strengthen learning, broaden knowledge, and strive to learn property management knowledge and related legal knowledge.
Strengthen the understanding of the development of property management companies, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and make a good overall plan for the company, but understand the previous situation; We should pay more attention to the style construction of our department, strengthen management, unite as one, work hard, and form a good working atmosphere in our department. Continuously improve the service level and support of the owners and other departments.
I will serve the owners with full enthusiasm, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.