Customer service commitment 1 In order to better serve our customers. In order to improve customer satisfaction and promote the healthy and orderly development of the service market, the customer service department will make the following commitments in the process of providing services to customers:
Article 1 Abide by the relevant national laws, regulations and policies, abide by the relevant provisions of the local service industry, and maintain a good window image. Customer service personnel should dress neatly, be dignified, behave in a civilized manner, have a kind attitude, have standardized language, be polite to others and be enthusiastic in service.
Article 2 Create a good service space. The service environment is clean and tidy, the surrounding environment is green and beautified, and the supporting service facilities are perfect. Customer service personnel should warmly receive customer complaints, explain them realistically and solve them within a time limit. Respond to the customer's visit in time, record and file, and report the handling situation to the customer service supervisor.
Article 3 Provide quality services to customers. Set up reception places, complaint telephones, mailboxes, etc. For customers to consult and inquire about business content, tariffs and charges. Ensure that the customer's information will not be leaked, and do not provide the customer's personal data to others unless otherwise stipulated by national laws. Establish and improve the confidentiality system and keep business secrets.
Article 4 Ensure the smooth flow of information. Communicate information at any time through websites, electronic display screens, bulletin boards, regular visits to customers, etc., and constantly improve services and improve customer service levels.
Article 5 Publish service conditions, service processes, service descriptions, relevant management regulations, charging conditions and standards, preferential policies and service items through service manuals and electronic websites, and consciously accept customer supervision.
Sixth, strengthen the time limit. Announce the X-hour service telephone number. General problems raised by enterprises shall be solved on the same day. If there are difficulties, give a reply within 3 working days. For new customers, "one-stop" services such as agreement signing, charging and on-site service are implemented.
Seventh actively cooperate with the supervision and management work carried out by the customer service department according to law. Truthfully provide customer service information, and ensure the authenticity and integrity of the provided customer service information.
Eighth in violation of the above provisions, the light criticism and education, the heavy removed from their posts. Anyone who violates any of the above items will be fined a certain amount, and those who are serious will be dealt with according to law and discipline. If the customer service staff violates the above commitments, they are willing to accept the administrative punishment made by the customer service department according to law.
Article 9 This Letter of Commitment is made in duplicate, one for the competent department and one for the business unit.
Customer Service Commitment Article 2 Dear Mr./Ms,
Thank you for your trust and support to Ping An. It is precisely because of the strong support and deep trust of thousands of customers like you that Ping An Insurance has achieved today's achievements and glory!
The insurance policy keeps its promise. In the future, your needs and the happiness of your family will be our service pursuit. I sincerely hope that peace will always accompany you in your life.
I, Yang Sen, am your insurance agent. "Customer first, service first" is the highest ethics of my profession, and it is also the goal I pursue all my life! In the future, I will do my best to serve you:
1, ensure that you can contact me in time when you need service. My contact information is:
I promise and inform you if my contact information changes.
If the company has new information or new insurance products, I guarantee that you will be the person who has the most right to know.
4, 。 If you fail to pay the premium on time due to negligence, or your communication mode changes, please contact me in time and I will provide you with corresponding services.
National customer service hotline:
Please believe that peace will always be with you from now on.
Congratulations.
The whole family is safe and everything goes well.
Your respect/sincerity
In order to better serve the vast number of users, make the system invested by users safe and worry-free, and purchase the equipment with value for money, our company provides pre-sales technical consultation, equipment selection and solutions, and makes the following plans and commitments in terms of system selection planning to ensure the quality and performance of goods, delivery date, service guarantee, technical support, maintenance and technical training of equipment inside and outside the warranty period:
First, after-sales service guarantee:
1, responsible for installing and debugging the equipment ordered by users free of charge until it runs normally;
2. Provide users with free basic operation and daily maintenance training services at the installation site;
3. From the date of equipment acceptance, provide warranty service for the equipment of this project according to the standard warranty provisions of the original manufacturer;
4. Upgrade the original standard warranty service to on-site warranty service for free;
5. Upgrade the standard warranty service of the original factory to the lifetime warranty service for free, and only charge the cost price for the faulty parts for the equipment beyond the warranty period, without charging the labor cost;
6. The service response time is 4-8 hours. Within the legal working day, Wujiang users arrive at the fault site within 4 hours, and users from other provinces and cities arrive at the fault site the next working day;
7. Provide free technical consultation on system and hardware equipment upgrade;
8, will provide users with product technology related information on a regular basis;
9. Visit users at home or by phone from time to time to learn about the operation of systems and equipment and solve users' problems;
Second, technical services and training:
1, installation and debugging
1. 1 All the equipment products of our company in this quotation document are brand new and original brands.
1.2 Our company is responsible for sending the purchased equipment to the user's location after the preliminary acceptance, and providing installation and debugging of the purchased equipment.
1.3 After the purchased equipment is installed and debugged in place, our company will organize special personnel to sign quality acceptance with users.
2. Installation and training
2. 1 Our company will organize professional technicians to install and debug the purchased equipment and products according to the actual requirements of users, so as to ensure the smooth installation and training.
2.2 System engineers, customer service engineers and training lecturers will strictly abide by the user's rules and regulations, take care of the user's equipment, and keep the user's business secrets and technical secrets;
Three. Acceptance criteria:
1. Acceptance method: All equipment shall be accepted in quantity and quality according to the manufacturer's product acceptance standard and relevant clauses in the contract.
2. Initial acceptance
After the goods arrive at the buyer's installation site, our company and the buyer will inspect and accept the quantity, basic quality and outer packaging of the goods, that is, preliminary acceptance.
3. After the preliminary acceptance, carry out on-site installation and debugging according to the user's requirements, and the results should meet the use requirements. In the meantime, if there is any problem with the quality of the equipment, we will replace it unconditionally and free of charge until it is accepted and delivered for use.
Four, quality assurance and after-sales service commitment:
1. Our company's quality is guaranteed according to the manufacturer's standard, and the user has no special requirements and the relevant state regulations, and the state has no regulations according to the results of consultation with the user. During the warranty period, our company is responsible for repairing and replacing spare parts and equipment that need to be replaced due to improper operation. All the equipment provided by our company shall be guaranteed according to the warranty scope and time promised in the contract.
2. After the warranty period, our company will continue to provide after-sales service, and be responsible for the regular maintenance and repair of the provided equipment. We will provide lifelong service for any one year, and only charge spare parts fees, free of maintenance fees.
3. According to the after-sales service commitment policy of the equipment manufacturer; Our company's technical service personnel provide on-site service.
4. Hotline consultation service:
4. 1 If you encounter problems during use, please call the technical service hotline, and the technical engineer will provide you with professional services.
5. Service process:
5. 1 rapid response:
(1) The customer service specialist answers the phone, quickly judges the fault type by asking about the fault situation, and dispatches the incident to relevant technical engineers;
(2) The technical engineer judges the general cause of the failure, carries relevant accessories, software and tools, and quickly reaches the destination within the specified time to eliminate the failure;
5.2 Fill in the service report:
(1) After the technical engineer solves the fault, fill in the service report;
(2) After the service report is confirmed by the relevant person in charge of the user, the on-site service work is over;
(3) submit a service report to the customer service specialist;
5.3 Supervise and manage after-sales service:
(1) The customer service specialist calls the user to confirm the completion of the service and ask for service suggestions;
(2) The customer service specialist inputs the service report into the computer and files it;
6. Tracking service after fault handling:
6. 1 Visit customers regularly to inquire about the operation of the equipment after troubleshooting, and keep records and files.
"Customer first, service first, reputation first, efficiency first" is our service tenet, "Think far and do everything for you; Our service goal is "My heart, your heart is at ease". We hope that through our service, you and your company will be relieved of worries and give full play to the efficiency of the equipment you purchased!
Verb (abbreviation of verb) Remarks:
Protect your legitimate rights and interests and avoid unnecessary losses. If the product fails or is damaged due to the following reasons, you will not be entitled to free warranty, and you can choose paid service.
1. When your equipment exceeds the warranty period;
2. Equipment damage caused by failure to install and use correctly according to the manual requirements;
3. Your equipment has been repaired by unauthorized maintenance personnel;
4. Your equipment is damaged due to non-standard or unpublished software or other non-standard extension components that have not been certified by our company, and other force majeure reasons such as natural disasters.
In order to ensure your rights and interests, our company will provide better after-sales service. You are welcome to supervise our work and provide valuable advice.
Sincerely hope that our service will make you more satisfied.