Range hood service telephone 24-hour customer service hotline:? 400-017-110 (please click the number you want to dial)
Dear users, hello! The maintenance of range hoods has increased; The hotline is easy to get busy; Please dial more times; Please forgive me!
The range hood delivers a healthy, intelligent and attitude life concept to users through a full range of smart home appliances. In the Internet era, with the rapid development of economy and the rapid improvement of consumption level, people's consumption structure has undergone great changes. Compared with the just-needed consumption, which mainly focused on food and clothing decades ago, consumers represented by the post-80s and 90s in the 2nd1century are more inclined to the "attitude-oriented" consumption mode and pursue the quality of life. The vast number of users have conveyed a healthy, intelligent and attitude-oriented life concept. Facing the rapidly changing environment of household appliances and consumer goods, as well as the ever-changing consumer demand, household appliances have gradually become the vane to lead intelligent life. F We will solve these unnecessary troubles for consumers with a convenient service system.
With the improvement of people's living standards in China, it has become an indispensable range hood in people's daily life. With the increase of range hoods, maintenance failures have also increased greatly, which has brought great inconvenience to users' daily life! The service center was established in 2007. Since its establishment, closely centering on professional service standards, the company has promoted the development and growth of the company with the service spirit of "I care, you can rest assured", won the market and repaid the society with the honest and pragmatic service concept, which has enabled the company to develop steadily in the extremely competitive home appliance market for many years and achieved good economic and social benefits.
Maintenance service commitment of range hood:
1) Announce our supervision telephone number to customers, and hope that customers and relevant departments will supervise our service operation. The maintenance center has a professional builder's certificate, and CLP is a professional maintenance service provider.
2) Repair in strict accordance with repair procedures and operating procedures to ensure repair quality.
3) Strictly control the quality of accessories, and put an end to flailing old accessories with fake and inferior accessories.
4) The service hotline is manned for 24 hours and responds within 24 hours. The maintenance workshop and front desk receive holidays without rest, ensuring users to maintain at any time; Establish maintenance standards; Set up a repair team in time and arrive at the scene for repair at any time.
5) Strictly implement our company's maintenance specifications, do not exaggerate faults, and put an end to arbitrary charges.
6) Distinguish the long-distance faults of foreign customers, solve technical faults, and handle the requirements of mailing accessories in time. Foreign customers send their own repairs, and we will try our best to eliminate the faults of your machine and strive to complete the maintenance on the same day.
7) All the machines repaired by our center (maintenance center) are guaranteed for/12 months. During the warranty period, if there are any problems due to the quality of repaired or replaced parts, our center will be responsible for the maintenance.
8) Customers who have repaired the machine in our center can enjoy a half-price treatment of the repair fee when they repair the machine in our company again with the receipt and warranty certificate.
1. What is the smell of the range hood?
The first aspect: the smoke exhaust pipe is not well sealed with the public flue.
The second aspect: the exhaust non-return valve of the range hood, and the two semicircular movable baffles of the non-return valve are open when exhausting and closed when stopping. However, due to the accumulation of grease, the baffles are limited in movement or even not open, and the oil smoke cannot be discharged.
The third aspect: the exhaust hose of the range hood is loosely connected at both ends and falls off and breaks, which will cause air leakage and odor.
The fourth aspect: the flue problem, because of the demolition and transformation of the flue, there are cracks, jams, air leakage and smoke in my room or the upstairs is changed into a pipeline, which leads to poor smoke exhaust, blocked smoke exhaust and bad smell. Similarly, if there is a problem with the exhaust pipe in the bathroom, it is also the reason.
Second, the solution to the odor of the range hood
1, problems with the exhaust pipe:
First, if the hood pipe is under the ceiling, consider wrapping it tightly with transparent tape or sealing it with glass glue and sealant. If the hood pipe is above the ceiling, there are two situations: if it is an integrated ceiling, take a small piece and seal it with glass glue. If it is a gusset ceiling, it is necessary to remove part of the ceiling before gluing.
The second problem is to replace the check valve or clean it.
The third problem is to replace or connect the exhaust hose.
The solution to the last question: This reason is more difficult to solve, and it is best to find a property.
2, flue check valve:
The flue check valve is the security guard of your home, which can effectively prevent the toxic waste gas and lampblack discharged from other people's homes in the public flue from flowing back into your home.
Three, the kitchen flue installation matters needing attention:
1, the auxiliary flue must be kept:
Every kitchen has a flue, and the flue is divided into a main flue and an auxiliary flue. The main flue runs through the whole building and the auxiliary flue is relatively independent. Generally, the lampblack in the home will enter the auxiliary flue first, and then enter the main flue through the hole in the partition, so as to ensure that the lampblack in every household is isolated. If the auxiliary flue is directly connected with the main flue, it will cause smoke back or smoke string phenomenon because of low pressure.
2, construction details should be paid attention to:
First of all, it is very important to choose the installation location of the range hood. The shorter the pipe, the better. Some owners will pull the pipe longer for the sake of beauty. In this way, after turning off the range hood, a lot of oil fume will accumulate in the pipeline, which can't be discharged, and then it will be poured back indoors. In addition, in order not to destroy the original main and auxiliary flue, the opening direction cannot be changed at will, and it must be placed in the auxiliary flue.
3. Pay attention to the safety of window smoke:
In order to avoid the problem of smoke crosstalk, some owners gave up the original flue and directly opened holes in the windows to smoke. This is possible, but there are several points to note:
First of all, before opening a hole in a window or wall, it must be approved by the property;
Second, pay attention to safety. Generally, the end of the exhaust pipe is metal. If the hole is too small, metal heat transfer may break the glass and hurt pedestrians.
The smoke pipe leads out of the window, and the strong north wind blowing on the face will cause oil smoke to flow backwards. It's best to extend the pipe and nest it downward, so as to prevent rainwater from flowing into the pipe when it rains, and to keep the windshield out.
4, check valve door often change:
If the auxiliary flue has been removed, or the effect of preventing flue gas from flowing backwards is better, then the flue check valve is used. Under normal circumstances, the function of the check valve of the range hood is not obvious. Installing the check valve in the flue can protect the range hood so that the flue gas in the flue will not flow back to the pipeline and the range hood.
However, after installing the check valve, it should be cleaned regularly, otherwise it will make the check valve open and lose its function. It is best to replace the flue check valve every two years or so.
1. What should I do if the touch screen of the range hood does not respond?
1, the touch screen of the range hood is out of order, and the pad may be leaking; You can remove the cover, clean the circuit board, weld the pad, then clean the circuit board and blow dry. Then reload the test machine to see if it is sensitive. If it doesn't work, it may be a board failure. Find a manufacturer to buy a piece of the same specification and replace it.
2. The touch switch of the range hood is temporarily out of order. You can stop using it for one day and reconnect it the next day to see if it is sensitive. It is also possible that the power outlet is not plugged in properly. Change the outlet or try again.
3. The touch circuit principle of household appliances is basically the same. If the touch is ineffective or out of control, first clean and dry the circuit board, check and replace the capacitors and diodes around the corresponding buttons, and then consider replacing the chip.
4. The touch screen of the range hood is damp, which leads to the failure of the touch key switch of the range hood. You can wait until the internal water is dry and try again to see if the problem has been solved.
5. If you need to disassemble the range hood for spare parts replacement, it is recommended to find a professional home appliance maintenance master to implement it.
Second, the range hood touch screen unresponsive maintenance method
Fault phenomenon: The touch switch of the range hood failed due to the damage of the membrane key of the range hood.
Maintenance method: directly replace the damaged keys, and you need to buy the same type of keys or computer boards.
Maintenance steps:
1. Tear off the surface layer of the key first, then tear off the second layer, and hollow out the damaged key position of the second layer.
2. Scrape the silver-plated layer at the bottom of the damaged key as clean as possible, and punch holes with an electric drill according to the pin size of the key.
3. Extend, fix and weld the key pin.
4. Cut off two wires on both sides of the wire.
Third, the range hood maintenance skills:
First, clean the range hood regularly. You can use kitchen oil stain cleaner to spray the turbine range hood into the hood, turn on the switch of the range hood after the cleaner acts, and use centrifugal force to remove the softened oil stain. The oil screen lampblack machine needs to remove the oil screen, soak it in hot alkaline water or degreasing agent and clean it. Regular cleaning can avoid excessive noise or vibration of the range hood and avoid oil dripping or oil leakage.
Second, keep the kitchen air unobstructed. After cooking, turn off the range hood for a while, and then turn it off completely. After turning off the switch, it is convenient to wipe the surface of the range hood, because the oil and gas are still hot at this time, which is the easiest time to clean. In order to ensure the effect of oil fume exhaust, when using the range hood, it is necessary to keep the air in the kitchen unobstructed, avoid negative pressure in the air in the kitchen, and ensure the suction ability of the range hood.
Service goal: service 0 is defective and customer% is satisfied. As long as you call the company's 24-hour repair hotline, the company will take the time to serve wholeheartedly! .