1, reply as soon as possible.
Be sure to reply to the customer's questions in time, so that the customer will feel that you have placed him in an important position. If you reply to customers outside working hours, customers will be pleasantly surprised, thinking that you are working hard and are willing to do you a favor and buy your products or services. If you are really busy sometimes, you can set an automatic reply to inform the situation, otherwise the customer will think like an object.
Step 2 be honest with others
When chatting with customers, be sure to let them feel your sincerity. Don't let them think that you just want to buy your product. This is a process of building a personal brand, marketing yourself to customers, so that customers can unload their defenses, trust you, be willing to be friends with you and buy products from you with confidence.
3. Know yourself and yourself
Think from the customer's point of view, communicate with the customer before making any decision or modifying the plan, and fully understand what the customer wants. Only in this way can we make a satisfactory plan for our customers.
Chatting skills are as follows:
Help each other talk. It is to enrich the other side's arguments and find evidence to prove that what the other side said is reasonable. This expression will make the other person feel comfortable and feel your tolerance. On the unprincipled issue, there is no need to be unconventional, highlight yourself, and let the other party feel that they are the masters of the chat.
Show weakness in time. Most people have sympathy for the weak, and no one likes people who easily compare with others. For example, the customer said that I bought gold three months ago, and now the income is10%; And you said: I already let you buy it. You see, I entrusted someone to buy it at the beginning of the year, and now the income is 25%.
This kind of chat is easy to have no friends. This is not communication. The purpose is to find a sense of superiority, or a sense of superiority based on each other.
Build familiar scenes. Describe a product and explain it from the perspective of customer application scenarios, rather than simply introducing product description materials. For example, for physical precious metals, it is not necessary to explain them repeatedly from the aspects of gold content, technology and design, but to bring them into the scene from the perspective of use.