Government information consultation such as administrative examination and approval and public service information;
2. Non-emergency help within the responsibility of the organizer;
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;
4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;
5. Other matters that should be accepted.
12345 citizen service hotline serves the citizens' government affairs. In order to facilitate citizens' memory, all provinces and cities in China have adopted the combination of service hotlines and access to 12345, and then transfer them to the convenience hotlines of relevant departments through the hotline center 12345 according to specific conditions. The hotline 12345 was warmly welcomed by the masses, and many problems were solved through 12345 consultation and complaint.