"Hello, my dear! Yes, what can I do for you? " In the process of communicating with customers, we must pay attention to 1. Listen to customers' problems and help them solve them after they are clear. In the whole communication process with customers, you should use: you, please, wait a minute? 2. When introducing a shop, a. When making a shopping guide for customers, use "small shop". At once, the customer's identity was improved, and the customer felt very superior and felt the "God-like" service at once. B. When solving problems for customers, we should use our shop more. Let customers feel that we are professionals. 3. Expression and mentality, when appropriate, also need an expression instead of cold words, so that the customer impression changes. No matter how difficult it is for customers, they can't bring their emotions to customers. Emotions are contagious. Customer service is patient and polite to solve problems for customers. In fact, the problem has been solved in half.