1. Parcel inquiry and tracking: provide the service of inquiring the parcel status and real-time tracking information, so that customers can understand the delivery process of the parcel.
2. Handling of parcel complaints: If the customer has any dissatisfaction or complaints about the delivery process, packaging condition or delivery time of the parcel, he can raise them with the post office, and the after-sales team will handle and solve them.
3. Compensation for lost package: If the package is lost or damaged in the process of sending, the customer can apply to the postal department for compensation.
4. Returns and refunds: For online shopping goods or mailing services, customers can apply for returns and refunds within a certain return period.
5. Consultation on delivery: Customers can consult the postal department about mail delivery, address delivery range, postage calculation, postal code inquiry, etc.