work task
Operating rules/instructions
relevant knowledge
Proportion of assessment
( 1)
Labor relations management
1. Be able to draft the labor contract management system and handle the procedures for the conclusion, dissolution and termination of labor contracts.
2. Be able to formulate rules and regulations related to collective negotiation, arrange the schedule of collective negotiation, improve the contents of the draft collective contract and correct related problems.
3. Be able to handle labor disputes in accordance with legal procedures on behalf of enterprises.
4. Be able to use relevant procedures to manage the conclusion, alteration, dissolution and termination of labor contracts.
1. Relevant legal provisions on the conclusion, alteration, dissolution and termination of labor contracts.
2. Legal provisions on collective contracts and collective bargaining
3. Legal procedures for handling labor disputes and collective labor disputes
4. The significance, content and matters needing attention of labor contract information management.
Thirty percent
(2)
Employee relationship diagnosis and employee satisfaction survey
1. You can survey employee satisfaction.
2. Be able to analyze and diagnose employee relations and report the problems found in time.
3. Be able to make employee relationship improvement plans and evaluate the implementation effect.
1. Guiding ideology and diagnostic elements of employee relationship diagnosis
2. The purpose, methods and steps of employee satisfaction survey.
3. Report the key points of employee relations.
4. Requirements for formulating and implementing employee relations improvement plans
10%
(3)
Staff communication and staff consultation services
1. Can communicate with employees on behalf of the enterprise.
2. Can provide consulting services for employees and solve problems related to employee system, psychology and working atmosphere.
3. Be able to organize activities conducive to the establishment of harmonious employee relations.
1. Concepts and ways of communication
2. Principles and skills of effective communication
3. Methods and requirements of institutional consultation
4. Theory and operation method of employee assistance plan.
5. Procedures, methods and precautions of employee activity organization
15%
(4)
Employee participatory management
1. You can choose appropriate ways to promote employees' participation in management activities.
2. Can establish employee participation management security system.
1. The concept of employee participation in management and its influencing factors
2. The way employees participate in management
3. The key points of employee participation in management.
4. The concept, development trend and promotion measures of participatory management based on * * * knowledge.
10%
(5)
Subject management
1. Discipline management and rewards and punishments can be carried out.
2. Be able to find out the causes of the problem employees and take appropriate treatment strategies.
3. Be able to formulate employee complaint procedures and handle employee complaints correctly.
1. Theory and procedure of discipline management
2. The facts, significance and methods of rewards and punishments.
3. The concept, handling strategies and methods of problem employees.
4. Basic concepts, processes and operation points of employee complaints.
15%
(6)
Conflict resolution and negotiation
1. Be able to find possible conflicts in time, predict the development trend and take effective measures to solve them.
2. Be able to handle conflicts between employees and labor conflicts in change.
1. Basic knowledge about conflict
2. Causes and ways of conflicts among employees, as well as skills and precautions for conflict resolution.
3. Knowledge of organizational change resistance
4. Forms of labor conflict
5. Emergency prevention and treatment
6. Basic theory of negotiation and knowledge of negotiation process
7. Skills and precautions in dealing with conflicts in the negotiation process
20%