When we have some feelings, it is a good choice to write down our feelings, which is conducive to our continuous improvement. But what are the requirements of experience? The following is my collection of telephone customer service experience (selected 6 articles) for your reference, hoping to help friends in need.
Telephone customer service experience 1 As a college student in the 2 1 century, I worked as an intern in China Unicom. After a period of internship, I found that I thought everything was too simple. After all, I was just an intern half a step away from the ivory tower. I can't see the complexity of society clearly, and I deeply feel the pressure of employment.
On the first day of internship in Unicom, my tutor showed me around the working environment, explained the company's rules and regulations, and introduced some business knowledge and workflow. I was arranged to be an intern in telephone customer service. I deeply understand that telephone customer service is not as simple as I thought. My main job is to conduct telemarketing as a telephone customer service salesman of China Unicom and recommend customers to handle China Unicom's CRBT business, which is very stressful. I began to think that telephone customer service is to make a phone call, maintain a good relationship with customers and solve some business problems of customers. Being a telephone customer service is mainly about the art of communication. In a permanent business, how to communicate with customers is worthy of our consideration. You can accumulate experience in practice and apply it in practice to improve your performance and work efficiency.
After several days of training, I have been able to officially take up my post. We are mainly responsible for handling CRBT business for our customers. Pay attention to your tone and language during your internship. For this industry, the most important thing is the expression of language, that is, the art of speaking. First of all, we must pay attention to positive language expression, and don't have bad words that disgust customers. The second is to be concise and to the point. You know, customers may not have time to listen to you, so we have to tell the purpose directly at the moment when customers connect. Also be careful not to say "no". Understand your identity in business introduction. We are the internship telephone customer service staff of Unicom, so we should always pay attention to the corporate image and don't use the mantra. After knowing the art of speaking, it is easy to do it.
Slowly, through the familiarity with the business, continuous efforts, and the help of colleagues and leaders, I have been able to handle the task of telephone customer service skillfully. My performance during my internship has also been unanimously recognized by my leaders and colleagues. This telephone customer service internship can be said to be full, especially thank you for your help.
This telephone customer service internship is very meaningful to me as a college student. In this internship, I learned a lot about the art of speaking and the truth of dealing with people. It was an internship that benefited me a lot.
Telephone customer service experience 2 Basic skills and quality requirements required by customer service personnel: The basic skills required by customer service personnel require good service spirit, good communication skills, careful work, good team spirit and sense of cooperation, discipline and good mentality.
Let's see, I have been in the company for nearly xx days. In retrospect, although I felt unprecedented pressure these days, I have been trying to adapt to this pressure. Although I have given up, I thought about it all night last night. Now that you're here, do your best. If I can't stand this injustice, I don't have to leave home at all. I just stay at home and rely on my parents every day. After talking to xx, uncle and colleagues. This is the harvest.
In fact, I may be unfamiliar with it, so there will be more opportunities for mistakes, and I have never touched this thing before. Actually, when you think about it, it's not difficult at all. Like when I was in a telecom company before, that was the real trouble, and it took me a few days to understand the basic knowledge. It's quite good here. Customer service is actually a complicated and simple job. Simply put, it is to serve customers and do everything for customers. Of course, to ensure that if you want to do a good job in customer service without damaging the interests of the company, the first thing is to have a good attitude. Just like yesterday, I always thought I might be fired. I am so poor, I always make mistakes and have no confidence. In this way, there will be more and more opportunities to make mistakes in the future. Even the most basic time and grid are corrected or exceeded, and customers kindly remind me that I am beyond the grid. However, as the saying goes, the most important thing is that I haven't straightened my mind yet. Now I figured it out. If I go on like this, I will really be fired. Uncle and xx are right. If I make a mistake once, I will try not to make it again. I will reflect on why I made mistakes, where I made mistakes and why I made mistakes. For example, a person riding a bike on the road didn't know there was a hole, so he went straight ahead and fell down. Next time, he won't go that way, because he has learned his lesson. As xx said,
Now, in the future, I will work hard, study hard, try not to make mistakes, treat every customer seriously, try to satisfy every customer, and satisfy my leaders and colleagues.
Telephone customer service experience 3 "People are not only born with everything, but shape themselves by what they learn". Thanks to the company's customer service Committee for summing up and sharing their work experience, so that everyone has the opportunity to learn and communicate together.
I am honored that the leader gave me this opportunity to participate in training and study.
Through this training, I have a more systematic and comprehensive understanding and study of customer service positions.
The study of conference service makes me more aware of the importance of details, and exquisite service is the result of the accumulation of details; Learning the main points of the front desk operation of the service center has enabled me to sit in the right place in my daily work, check for leaks and fill vacancies, improve the shortcomings in my work and strive to do better; Etiquette is a manifestation of self-discipline and respect for others. The training of customer service staff gfd and etiquette made me more aware that a clean and standardized gfd can be a lubricant at work.
The combination of theory and demonstration in the whole training process made me feel a relaxed learning atmosphere and the training content was comprehensive.
As far as sitting is concerned, it is better to start from scratch and put the theory into practice.
I believe I can make a breakthrough in my future work.
Experience of Telephone Customer Service 4 In May, the sun was shining and the grass was growing. The second customer service training activity in Niushang.com was held in Yuan Hang Enterprise Plaza as scheduled. Changsha Jiacheng Waterproof Company is very happy to participate as a member unit. I was fortunate to participate in this activity with General Manager Deng.
Although there was only a short day of training, it benefited me a lot.
This time, the young and beautiful senior Baidu bidder, Ms. Zuo Maolan, gave us a training course.
Although Mr. Zuo is young, his lectures can be combined with actual cases and explained in simple terms, so that I, a layman without foundation, can understand.
Through the study in the morning, I learned that online marketing needs to go through five stages, namely, baidu promotion, corporate website and offline sales, and the patterns and data presented in the five stages are all funnel-shaped.
This seemingly simple funnel diagram made me immediately understand the whole marketing process in baidu promotion.
Although I have participated in similar research twice before, I have always been confused and have no overall concept, just like seeing the trees but not the forest.
Today, however, I can finally get familiar with and grasp his process as a whole and understand the links of my current work.
Telephone customer service experience 5 Before entering the customer service work, I always thought that the customer service work was very simple, that is, sitting at the front desk to answer the phone and solve the after-sales problem. In this year's continuous study, I deeply realized that customer service is a job of communication between people.
Customer service personnel represent the window for users to communicate with the company. As a customer service staff, don't put yourself on the opposite side of the user at work. Apologize more to customers, which is not to belittle the company's image, but to show the image of the company's integrity. Everything should be considered from the user's point of view, not from the opposite of the user, otherwise the problem will never be solved.
In the process of dealing with the problem, customers certainly hope to solve the problem in time. If you can't solve the problem in time, you should give the user a deadline commitment. If there is a problem during this period, you should contact and communicate with the customer in time to satisfy the customer.
If service work is a hard job, let's devote ourselves to this kind of "hardship" to exercise ourselves. One day, you will find that it makes us tougher, more tolerant, richer and better. In fact, these are all my experiences at work, and I may just have touched the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!
The experience of telephone customer service 6. The internship is over, which is very common, just like when you came on the first day, you came quietly, left quietly, and didn't even have time to say goodbye to all your predecessors. However, different from the past, I have more disappointment in my heart, more skills and more expectations for the future. Although coming and going in a hurry, my heart is surging.
10, I joined the customer service department of xxx company with trepidation. After many difficulties and dangers, I finally ended this internship. But despite the hard work, I fell in love with this warm team unconsciously. The following are my thoughts and feelings about this period:
First, the feeling of leaving school
After experiencing the excitement of successful interview, I met the first problem, which is accommodation. The company does provide dormitories, but for this reason, I have to leave school early. Other students started their internship early, looking at the empty dormitory, thinking that they were completely empty after they left, and my heart seemed to be empty.
Looking back on these four years, we studied and played together in this lively dormitory, and we will graduate unconsciously. I thought I was strong enough at first, but I didn't expect to be so lost when I left.
Second, work experience.
At work, I am an ordinary intern. Like most new interns, I study and work in the department. After coming to the society, I began to really feel the difficulty of independence. Before, we always thought we were independent in a distant school. But when I really entered the society, the feeling of helplessness and confusion between gestures made me truly realize the cruelty of society.
But fortunately, I am not alone. At first, I was accompanied by my classmates. Although we are far apart now, we can also talk about our feelings through the Internet in our spare time. This greatly relieved my previous work pressure.
In the following days, I also met many colleagues and predecessors, and their enthusiastic concern made me gradually integrate into the customer service department and into this team.
Third, the feeling summary
Although it was so difficult to take the first step at first, when I took this step, everything naturally formed its own way. After internship, I am more mature and tenacious now! I believe I am ready for my future. In the future, I will continue to look at things optimistically and further strengthen myself with the knowledge and experience gained in this internship! The road ahead will be wider!