What if JD.COM Mall confirms that the goods are received late?

After JD.COM Mall confirms the receipt of goods in the later period, if you check the normal update of logistics information, don't worry, you can sign for it normally after arrival;

If the logistics tracking is abnormal, you can click the reminder. If the seller does not reply or is not satisfied with the reply, he can submit a transaction dispute form.

After the Buyer and the Seller apply for JD.COM. COM is involved in the delivery, whether the seller delivers the goods according to the delivery time and delivery requirements of JD.COM Open Platform will be judged according to the time information recorded by the carrier system. If the buyer has any objection, the buyer shall provide vouchers such as knocking and chatting records of the delivery time agreed with the seller as required for handling.

If the seller fails to deliver the goods in the way agreed with the buyer, the buyer shall provide the knock-on chat record agreed with the seller for confirmation.

Extended data:

Explanation on settlement of signing dispute:

1. If the buyer refuses to sign for the goods without reason, the transaction order (non-cash on delivery) will be refunded, and the related delivery and return freight will be borne by the buyer.

2. If the buyer provides valid certificates to prove that there is obvious inconsistency when signing the contract, the buyer refuses to sign the contract, and the transaction supports a refund, and those who do not refuse to sign the contract will be refunded; If the buyer cannot prove it effectively, the merchant has the right not to support the buyer's refund or refund request.

3. If the consignee refuses to sign for the goods without justifiable reasons, the relevant delivery and return freight shall be borne by the buyer. Non-cash on delivery order freight will be deducted from the payment made by the buyer; For cash on delivery orders, the buyer shall pay the freight to the merchant within 15 days after rejection.

4. If the delivery address and/or consignee information filled in by the buyer is inaccurate, or the delivery address or consignee information is requested to be changed without the consent of the merchant, so that the merchant cannot deliver the goods after delivery, the related freight arising from improper delivery (delivery and return) shall be borne by the buyer.

JD.COM Help Center-What should I do if I don't receive the goods and accidentally click to confirm the receipt?

JD.COM Help Center-Dispute Resolution of Delivery Problems (Buyer's Edition)