We are a group of responsible therapists, so we should be different:
Warmth inspires us; This is not a wolf's instigation.
We are nutritious and moist; It is not unnecessary to brush the screen.
We see love: we don't ignore anyone.
Matters needing attention in community management:
Combining the recent group study and the contents of tonight's operation team counseling meeting, this paper sorts out the community management skills, precautions and practices worth learning: achieving six goals.
1, nutritious:
* Send jokes, short stories and questions and answers with nutritious sexual needs (preferably with group characteristics) every day. Send out eye-catching information (for example, Tian Xinghaitang sent out a screenshot of the excellent homework and the healing effect of the last session of the students) (the most important thing is to systematically plan and arrange special personnel to take charge and follow up in turn to make the group nutritious.
* Remind students to use golden sentences when they receive replies to improve the quality of moderate brushing.
2, there is heat:
* Make clear the division of labor and rotation arrangement of each post in the group, send messages and appropriate red envelopes, respond to bubbling newcomers, and keep the group moderately active.
3. Temperature:
* Pay special attention to new employees and assign special personnel to follow up the service. For those who re-quote, they should be commented and affirmed in time. Form family culture and altruistic culture.
* The clique formed an atmosphere of group supervision and learning.
* Collect students' questions in time and reply in time. Encourage them to bring it up in the Q&A session. (Some questions can be answered like this: For example, if you don't get up early, you must convey the value and motivation of the early-rising culture; For something that can't be absorbed, encourage to listen as much as possible. The most important thing is that you can use it. For those who feel that it is not systematic enough, tell him to go deep into courses such as membership, or ask him if it is important to study the system in the past. )
* Timely interaction to facilitate the transaction.
* One-on-one companionship. It is divided into three categories: a, b and C. If I knew, I would talk to them in private. Assigned to personnel. One-stop service, including ip and homework review, to understand the problem.
* Pay attention to the team members, see if he is in the meeting room, and if not, give warm greetings.
Are you confused when you remind him on the first day and ask him what he got the next day? What do you want most in your heart? Is there anything else you want to learn? On the third day, guide them to study more. Offer to introduce what's here? What have I learned? What is my progress? What's in the clearing college? How many courses have been recommended and implemented, and how many people have been trained? ) realize what college courses can give you. (Those who want to learn, those who want to realize, those who want to find a platform to push things ...)
I am willing to study with you.
* The best way to communicate is to leave a voice message or make a phone call.
* Keep up with after-sales service.
4. There are scales:
* Moderate brushing, innovative, avoiding unnecessary brushing to increase the difficulty of climbing ladders for group members, or leading to withdrawal from the group;
* It is important to have a process guide for group counseling services, let people know the basic path with a pair of N, and then answer questions with personalized one-to-one or one-to-several services. Let the standard of answering questions be measured.
5, there is a system:
* Clear the division of labor and rotation arrangement of each post in the group.
* Convene three types of meetings: pre-meeting arrangements. Summary meeting after the meeting. Polishing.
* Every meeting and important event should be recorded. Remember the memorabilia
* standardize the process, facilitate the guidance of services, and make clear the welcome speech every day;
* There are after-sales service specifications for students to come in;
:: There are recovery and reporting mechanisms. Every day, the class teacher and teaching assistant will meet to listen to the report, collect opinions and questions, clarify the requirements and direction, and optimize and adjust in time. Attend the meeting on time and resume the offer.
* there are group rules, and the requirements for group rules are formulated, and the time for leaving the group should be clear.
6. Tolerance:
* altruism first, money last. If altruism makes people valuable, money will naturally flow in. So don't rush to realize your wealth.
* Any learning has a process. You can learn more with the least money, so you can gain something here. valuable
2.23
A Zi's small energy stove
1. How to manage a team (how to lead a team well): Six major effects:
Co-frequency effect: different circles, no compulsion, interest value.
Threshold effect: sense of honor and participation.
Punishment effect: respect others and emphasize human nature. Identity and respect
Incentive effect: rank, respect, habit crushing, instant praise.
Authorization effect: free play, innovation, supplement, free play and creation. Understand more. 1+ 1 greater than 10.
Atmosphere effect: When the atmosphere is good, you can chat, tell stories and plant grass. The transaction is not accidental, it is based, and it is the effect of previous services. Hook, seedling, life, visualization, witness.
2. Focus: set in advance, make overall plans, and have leadership.
Be patient when planting grass, and remember not to push.
3. Be mindful and have a soul. Links: site construction, certainty, confidence
4. Respect Rule 28, apply Rule 28 and repeat Rule 28.
5. The boss of the group owner is a negotiator, speaker and empowerment master.
next step
Summary: Arm yourself first, learn to have goods in your stomach, and everyone in the core will join the game (a lot of training will make you a master), so that the community will become a part of your body.
On February 25th, Ah Zi's actual operation resumed:
The highest level of community: cultural level
Others: phenomenon level, work level, commodity level.
Slowly forming and promoting-internal testing has a market, and then slowly has a commodity level.
Form scenes, plant grass, and present phenomena.
When the community goes back, it will be linked to welfare, and then linked to welfare.
Like painting.
I like to screen in the group.
Slowly form a hot air balloon
Free yourself in the community.
Need a lot of actual combat practice
Less is more, slow is faster, take root and dig deep.
Rooted in the community, all kinds of routines will bring rhythm.
In this environment, in this scene, you can enter the game in less than a day and show a state of being unable to stop.
First, give everyone time and space to create and add your wisdom.
4 play community keywords: sense of belonging, sense of honor, sense of identity, sense of responsibility
Become a master storyteller
There are pictures, truth and stories: it is better to design with others, with tears, laughter and laughter.
Priority: active cooperation (observation, hanging, blowing)
Only action can break the game, and there is no end to playing in the community.
Case: 1 Use Mr. Qian Hui's team to fight teams and large classes.
Everyone's spirit of sharing and realization is lit up.
Community allows more people to have relationships and form self-communication.
Let you be yourself: it's really good to play with the community and be yourself.
We must play with A Zi in the community. Yesterday, we saw Mr. Qian Hui's team from nervous to perfect, always afraid to make a deal, and finally reached a deal with 33 people. It's amazing and interesting. I forgot when I saw my empty bottle. Miss Ah Zi said, you must be yourself in the community. You are the foundation of everything.
We should learn to drown in saliva. Nothing has been smeared, which means that you have never been noticed. ...