1, complaints and suggestions:
Hotline 12345 is mainly responsible for complaints and suggestions on public services, urban governance and market supervision.
2. Report:
Call the hotline 12345 to complain and report the work style and administrative efficiency of the staff of administrative organs and public service institutions.
3. Consultation:
You can call the hotline 12345 to inquire about the work responsibilities, work procedures, administrative examination and approval and other government information and public service information of the organizer.
4. Other aspects:
If there are demands for medical services, labor security, education and safety that need to be solved by the government, you can directly call the hotline 12345 for help.
12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.
Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
20 16 12 the national standard of the government hotline service specification, which was drafted by Jinan hotline in Shandong province for three years, passed the examination and approval of the national standards Committee and was officially released to the whole country. 12345 hotline officially rose to the national standard.
Open a hotline 12345
In 2022
In order to implement the statutory requirement of "People's Republic of China (PRC) Law on the Protection of Minors" that "the people's governments at or above the county level should open a unified national hotline for the protection of minors", Changchun Civil Affairs Bureau has given full play to the overall coordination role of the Office of the Municipal Committee for the Protection of Minors, coordinated relevant departments to rely on 12345 government service hotline, and increased the function of the hotline for the protection of minors. ?
In 2023
In April, 2023, Fuyuan City, Heilongjiang Province launched 12345 Russian hotline service for government services.