1, to understand the adaptability to the current position. That is, are you adapted to your present job? How much do you know about your new job since you came? Is it different from what I thought before? What are the benefits of your previous job to your present job?
2. What else do you not know about your current position? Not appropriate? If you don't understand and adapt to the new position, what can the leader do to help you? At this time, you can ask the leader to help you with your work. The responsibility of the leader is to "help his subordinates get on the horse and give them a ride."
But when seeking help and support from the leader, we should master the "degree", that is, proper limit, and don't let him feel that he is completely incompetent.
3. What do you think of your future job? That is, in your new post, what new suggestions and ideas do you have to carry out your work? Is there a good work plan that can help business development?
When talking with leaders about work, you can prepare the content of the conversation from these aspects in combination with your own work situation.
Talk to the leader about communication skills at work.
Of course, when talking with leaders about work, we should not only prepare the content as simple as that, but also pay due attention to the communication skills at work, such as paying attention to listening, praising appropriately, not reporting good news and not reporting worries, empathizing, simply answering, euphemistically refusing, etc. And be flexible.
This paper discusses the listening skills among the skills of talking with leaders.
When talking and communicating with the leader, the most important thing is not to "talk" or express yourself in a hurry, but to listen attentively, listen to what the leader says, listen to the superficial meaning of what the leader says, and analyze whether he has any potential other ideas.
Management guru Peter? Drucker once said: "The most important thing in communication is to listen to what is not said."
Therefore, active listening should pay attention to the following five aspects:
1, listen carefully
Don't interrupt when you are listening. Lean forward and face the leader directly, focusing on his face, mouth and eyes, as if to remember everything the leader said.
2. Show interest and listen actively.
If you nod from time to time; Keep eye contact from time to time; An interested look; Smile and focus. Be a mirror that leads the action. The leader laughs, and you laugh; When the leader frowns, you frown; The leader nods, and you nod. Let the leader know that you understand what he said.
3, don't rush to interrupt, don't rush to conclusions, wait for the leader to finish.
If the leader says you don't agree, you should try to control your emotions and don't get excited.
4. pause before answering
When the leader has finished speaking and asked what you think, you should wait quietly for three or five seconds before speaking.
5. reconfirm the dialogue.
Before answering the leader's question, ask a question: "What do you mean ...? "Simply repeat the meaning in your own words and let him know that you understand his feelings.
Listening is not complicated, the key lies in the heart.
This paper talks about the skills of talking with leaders: proper praise.
Although it is said that "a thousand people wear flattery", praise must not be empty flattery. When praising, we should pay attention to the following five aspects:
1, praise should be based on facts.
When communicating with leaders, don't praise them for their foresight, but say: What you just analyzed is just my confusion. I've been thinking about it for days, but I still haven't figured it out. As soon as you said it, I understood.
2. Give the leader an evaluation without expectation.
For a leader, praising him may not feel particularly good. Except for a leader with a particularly poor level, the leader will think that he is definitely better than you. Therefore, we should praise other advantages of leadership, such as being considerate of subordinates, considerate of others and kind-hearted. For modern leaders, these characteristics are not many.
3. Point out the change of leadership moderately.
This shows that you care about the leader. Leaders wear new clothes, get a haircut, look good, and so on. For example, if you wear a new dress, it will look good if it fits, and it will be distinctive if it doesn't.
Step 4 Trust * * *
Show unconditional trust in the leader: "Only you can help me", hand over your development and future in the company to the leader, tie yourself in the same boat with the leader, and turn the * * * relationship with the leader into a * * * relationship. Why don't leaders trust you and refuse to promote you?
5, gradually improve the level of praise
For example, when I first came into contact with you, I thought you were a business leader. After talking for so long, I didn't expect you to know everything about the company's business and have a deep research on the whole industry.
Praise does not come from the mouth, it must be based on facts and appropriate.
Talking skills with leaders: how to tell bad news?
Enterprises can't all be good news. In the course of operation, customers refuse to sign contracts and refuse to pay for goods ... >>
Question 2: How to talk with business owners politely, sincerely, frankly and professionally is the basic principle.
When you want your customers to speak freely.
When you want customers to provide you with useful information, when you want to change the subject.
Have enough information
Benefits: Guide the conversation without the customer's knowledge.
The client thinks he is the protagonist of the negotiation.
harmonious atmosphere
Disadvantages: it takes a lot of time, requires customers to talk more, and may lose the theme.
Restrictive questioning
Restricted question opportunity:
When customers are unwilling to provide you with useful information
When you want to change the subject
Key steps to reach a conclusion
Benefits:
Get clear points quickly.
Determine each other's thoughts
"Lock in" customers
Disadvantages:
Less information, more problems, "negative" atmosphere, and convenience for uncooperative customers.
Hypothetical questioning
Hypothetical question timing:
When you want to find out what customers really think
When you want to help your customers explain their feelings.
Benefits:
Can sort out the real thoughts of customers.
Can accurately explain the meaning
Be polite.
Disadvantages: with personal subjective consciousness.
Remember, the customer is God. ...
Question 3: Talking skills with leaders How to talk about work with leaders? Talk to the leader about the work content, prepare 1, and understand the adaptability to the current position. That is, are you adapted to your present job? How much do you know about your new job since you came? Is it different from what I thought before? What are the benefits of your previous job to your present job? 2. What else do you not know about your current position? Not appropriate? If you don't understand and adapt to the new position, what can the leader do to help you? At this time, you can ask the leader to help you with your work. The responsibility of the leader is to "help his subordinates get on the horse and give them a ride." But when seeking help and support from the leader, we should master the "degree", that is, proper limit, and don't let him feel that he is completely incompetent. 3. What do you think of your future job? That is, in your new post, what new suggestions and ideas do you have to carry out your work? Is there a good work plan that can help business development? When talking with leaders about work, you can prepare the content of the conversation from these aspects in combination with your own work situation.
Question 4: Talking skills with leaders How to talk about work with leaders? Talk to the leader about the work content, prepare 1, and understand the adaptability to the current position. That is, are you adapted to your present job? How much do you know about your new job since you came? Is it different from what I thought before? What are the benefits of your previous job to your present job? 2. What else do you not know about your current position? Not appropriate? If you don't understand and adapt to the new position, what can the leader do to help you? At this time, you can ask the leader to help you with your work. The responsibility of the leader is to "help his subordinates get on the horse and give them a ride." But when seeking help and support from the leader, we should master the "degree", that is, proper limit, and don't let him feel that he is completely incompetent. 3. What do you think of your future job? That is, in your new post, what new suggestions and ideas do you have to carry out your work? Is there a good work plan that can help business development? When talking with leaders about work, you can prepare the content of the conversation from these aspects in combination with your own work situation.
Question 5: What should I pay attention to when talking with leaders? As a subordinate, you can actively talk with the leader, gradually eliminate the possible barriers between them, and let the relationship between superiors and subordinates get along normally and harmoniously. Of course, this can't be compared with fawning on leaders, because it is impossible to discuss and say hello at work, which can not only dispel the fear of leaders, but also make their interpersonal relationship perfect and work smoothly. You should respect leaders, and you should admit that leaders are generally better than you, or have extraordinary talents or rich experience. Therefore, be polite and modest to the leaders. However, never take a condescending attitude. The vast majority of knowledgeable leaders will not attach importance to those who blindly flatter and agree. On the premise of maintaining their independent personality, we should adopt a supercilious attitude. You don't have to be afraid to express your different views on necessary occasions. As long as you set out from work, put facts and make sense, leaders will generally consider it. Leaders have many problems to consider all day long, so you should choose the right time to reflect them according to the importance of your own problems. If you are doing personal things, don't disturb him when he is busy with business. If you don't know when the leader is free, you might as well write him a note, write down the requirements of the question, and then ask to talk to him. Or write down the time and place of your interview and ask him to make an appointment first. In this way, the leader can arrange the time. When talking, fully understand the main points you want to say and report to the leader concisely and clearly. If you need to ask for instructions, you should have more than two plans in your mind, and you can analyze the advantages and disadvantages of each plan to your superiors and let the leaders make decisions. To this end, you should make careful preparations in advance, explain every detail clearly and answer at any time. If the leader agrees to a plan, you should express it in words as soon as possible before submitting it, so as not to change the leader's mind and bring unnecessary trouble in the future. First of all, we should consider the feasibility of asking questions to leaders. Some people know that there is no objective condition to solve the problem, but they have to go to the leader, which leads to an unpleasant ending. When American advertising magnate Brube was young, the manager of his company asked him: Is it the paper sent by the printing house? He replied: right here, there are still 5000 orders. The manager asked: Have you counted them? He said, no, it's on the list. The manager said coldly, you can't work here. This company can't hire someone who can't even prove himself to work. From then on, brubeck learned a lesson: Don't say anything you are not sure about.
Question 6: How to master the skills of talking with employees? Individual conversation is an important method for leading cadres to carry out ideological work, and it is also an important leadership art. Many specific problems among the masses or leading cadres are suitable to be solved through individual talks. Making good use of individual conversations can not only understand the situation, communicate ideas, exchange opinions, raise awareness and solve problems, but also open up ideas, brainstorm, unite people and enhance friendship. Therefore, a qualified leader must practice this basic skill and master this art of leadership.
First, sentient beings
"People who touch people's hearts, don't worry about feelings first." Sincere feelings, sincere attitude, equal treatment and cordial heart-to-heart communication are important prerequisites for good personal conversation. We often say that ideological work should be carried out with emotion, and individual conversations should also be carried out with emotion. We need to attract, infect and impress people with the deep feelings of respecting, caring and caring for the interviewee.
Affection means that leaders should have a "loving heart" and have deep feelings for subordinates. Emotion itself is an educational force, and leaders should approach the interviewees actively at ordinary times, establish profound gay friendship with them and be their bosom friends.
Emotion is reflected in caring for the interviewee's study, work, thoughts and life. Usually, we should master each other's family situation, social situation, and factors that affect work, study and mood. At the same time, we should also understand their characteristics, even what mistakes they made and the reasons for them. In this case, we can talk to each other alone, make each other willing to open their hearts, and then better solve each other's thoughts and get good results.
Feelings are reflected in the attitude of trust. We should respect each other's feelings, give each other full trust, eliminate barriers and reduce each other's fear, tension and vigilance. When talking alone, listen to others patiently and carefully, nod your head to admit that they speak well, give encouragement, and inspire the other party to speak by interrupting and asking questions, so that the other party can finish his speech in a relaxed atmosphere and understand the leadership intention. Only when they have established deep feelings and trust with each other, can what they say be transformed into their own thoughts and demands through the "catalysis" of their feelings, and form their own consciousness and determination, thus promoting them to do a good job actively.
Second, timely.
Individual conversations should be timely and early, and the conditions are not mature enough to achieve the expected purpose; Talking late, lost the opportunity, solved the unfavorable problems, and even caused losses to the work. Therefore, choosing the right conversation opportunity is an important basis for personal conversation. The timing of the conversation should be determined according to the purpose of the conversation, the nature and urgency of the problem, as well as the ideological level, consciousness, psychological quality, mood and environmental atmosphere of the interviewee. For example, when someone is criticized, punished, praised, rewarded or changed and accepts a new task, you can talk to him individually in time; If someone has a weak sense of responsibility and makes mistakes in his work, he should also talk to him in time, criticize and educate him, help analyze the reasons, sum up experience, and make him learn lessons. If someone does not talk about unity and quarrels with colleagues, they should be treated coldly. After the comrades are emotionally stable and self-reflective, they will go to education and help. Don't "add fuel to the fire" to expand the situation and deepen the contradiction. In short, when choosing the appropriate individual conversation time, we should grasp the "waiting time", neither "waiting for the opportunity" nor "missing the opportunity".
Third, symptomatic.
Individual conversations should vary from person to person, "suit the right medicine", that is to say, conversations should be targeted. How to "symptomatic"? The first is to consider the object. Different objects, different foundations, different needs and hobbies, and different conversation contents, ways and languages. Try to start with a topic of interest that the other person is familiar with. The second is to eliminate each other's psychological barriers in time. The psychological activities of the interviewees are mostly speculative psychology, defensive psychology, fear psychology, opposition psychology, regret psychology and joy psychology. In the process of individual conversation, according to the main psychological state of the interviewee, the psychological factors affecting the conversation are eliminated in time to make the conversation fruitful. The third is to proceed from reality and vary from person to person. Distinguish different objects and put forward different levels of requirements. The "starting point" should not be too high, in case the interviewee loses his ambition. It is necessary to analyze and distinguish, reason and do work according to different people, and mobilize the enthusiasm of all kinds of personnel as much as possible.
Fourth, be reasonable.
Ideological work should be reasonable and convincing, and individual conversations also need to "tell the truth, tell the truth." Speak according to the facts, not just empty truth, but draw truth from the facts. The reason is based on facts. If you don't pay attention to being realistic and reasonable when talking with individuals, you won't be able to convince others, but you may also tell some ... >>
Question 7: Three skills of how to communicate with leaders? Listen carefully to the leader's speech.
If your boss sees you absent-minded, you can imagine how you will be treated. Keep your eyes on him, don't bury your head, and make a note if necessary. After he has finished, you can think for a moment or ask one or two questions to really understand his intentions. Then summarize the boss's talk and show that you have understood his point of view. Remember, the boss really doesn't like people who are very boring and need to be told repeatedly.
Tactfully refuse the boss.
Don't just say no even if you don't agree with the leader. He may look at the problem from a certain angle, see some merits, or he may not ask your advice. If you feel inappropriate, you'd better express your disagreement by asking questions. If your opinion is based on some data or situation that he doesn't know, the effect will be better. Don't be afraid to tell your boss the bad news. Of course, you should pay attention to the time, place, occasion and method.
The key to communicating with leaders lies in the degree.
No matter what your relationship with the leader is, you should pay attention to your relationship. You are different from the position in the company where you think you are a good boss. You should know this in particular. Don't get too close to each other and get involved in his private life. Keeping a good relationship with your boss is consistent with your creative and fruitful work. If you can do your duty, you will do your best for your boss.
Question 8: Speak tactfully and tactfully with the boss you don't know, only say superficial meaning, make the leader realize what you want to say, make him feel that you are the idea he remembers, and give him a sense of accomplishment.
You must practice more, there is no better way. Only by making public speaking a habit can you be handy. Besides, any theory can only give people short-term encouragement, but it can't be effective for a long time. I hope you will try bravely.
Let me analyze the reasons for this.
How to overcome the tension in front of everyone? If you ask a person who is afraid to speak, there are probably several reasons that make him feel nervous and afraid: lack of self-confidence, often feeling inferior to others, fear that others will disdain to talk to us, and fear of being rejected. Not used to speaking in front of people or unfamiliar people. Too concerned about the result, afraid that others will laugh if I say something inappropriate, afraid that the audience will feel bored, or afraid that others will disagree with our point of view, afraid of being embarrassed, and so on. I don't know what to say and what to say, especially when I am nervous, my mind is blank and I can't speak. Think about the above four reasons, in fact, they also interact. If you always look at your self-righteous shortcomings with a magnifying glass (others may not think so), you will definitely feel inferior everywhere, and you will be busy comparing advantages and disadvantages with scales in conversation. How about I'm full of ideas? How am I? I ...? Where is there room to think about what to say? I can't find a topic, and I can't hear other people's conversations. As a result, we rambled, insincerely answered irrelevant questions. Of course, people will think that we can't talk, are not attentive and sincere, and really don't like talking to us. Unpleasant speaking experience will hit our confidence again and again, making the speaker more nervous and afraid to speak, so we must find ways to break this vicious circle. How to overcome the fear of speaking? In TV programs, we sometimes see retrospective albums or photos of big stars. Compared with his rough appearance when he first debuted, his role is also unremarkable and completely different. What magic changed him? Of course not. It is the accumulation of experience honed on countless stages, as well as the self-confidence and harmony generated by overcoming various difficulties and bottlenecks that make him naturally radiate the brilliance of a superstar. Looking at the embarrassing picture of ng just laughed it off, and it didn't damage his recognized position in people's minds. Therefore, to overcome the fear of speaking, we must first establish a positive way of thinking, explore our own strengths, and occasionally make small mistakes. It's no big deal. Secondly, we should make full preparations and enrich ourselves on weekdays. If you are interested, you can easily find many books that teach people to speak, cut in from different angles and bring out many skills. You can try to practice and see. Or observe those "talking" people and see what their N characteristics and advantages are worth learning. The last and most important thing is to find opportunities for actual combat drills. Believe that speaking is a skill that can be acquired through practice; Few people are naturally eloquent. Last but not least, the most effective way to overcome fear is to "face it bravely"! Since June 1998+00, Taichung Branch of Luo Huifu Craniofacial Foundation has started a language growth class for teenagers. We expect to enhance our oral English ability and skills through group exercises once a month, encourage each other and overcome the fear and tension of oral English. Young friends with cleft lip and palate who live in the middle, if interested, welcome to join us, let's work together! There are several reasons why I dare not speak in front of people: 1, I feel that I will lose face in these occasions, 2, I am afraid that I will behave badly and be embarrassed in front of others, and 3, I am afraid that I will expose my symptoms of anxiety and tension in front of others. Generally speaking, a lot of typical negative beliefs and ideas will appear in your mind, most of which are self-deprecating. If you think your behavior is inappropriate or your performance is unattractive. What you ask of yourself is actually more difficult than what others ask of you. In this case, you may pay too much attention to some threatening information. A direct consequence of paying attention to this information is that you will exaggerate the importance of this information. For example, when you give a speech in front of a group of people, you see that one of them yawned (in fact, he yawned only because he didn't have a good rest last night), and because of your excessive attention to this information and the negative beliefs inherent in your mind, you will interpret this yawn as: He is bored and boring with your speech. In this case, you can't concentrate on the content of the speech, but pay more attention to your performance. You will find more similar information, and you will find that many people are frowning, but for the letters that smile and nod ... >>
Question 9: How to talk to the leader? Keep a proper distance from your superiors. Regardless of your personal relationship with your boss, you should distinguish between public and private in your work. In enterprises, it is especially taboo to deliberately promote the practice of being too close to superiors.
My experience of how to get along with colleagues is that colleagues can eat, drink and have fun together, and talk about no substantive issues, let alone communicate with each other. Because maybe one day your position and relationship will change, and then the influence of some past events is hard to say. Colleagues should have a feeling of helping each other, but at the same time they may become potential competitors, and the stakes are very high. Therefore, in principle, close friends should not be colleagues. If you have any important plans to consult, ask friends who are not colleagues. I didn't gain wisdom until I ate a graben.
Help each other nourish their feelings. Sometimes asking for help from others can show your trust, harmonious relationship and deepening feelings. Sometimes, if you are afraid of causing trouble to others, people will think that you are also afraid of trouble. Of course, when asking for help, you should pay attention to your discretion and try not to embarrass others.
Low supercilious to superiors. Neither deliberately befriend with superiors, flatter; I don't respect myself and I don't care about my superiors.
Superior-subordinate relationship, superior-subordinate relationship. This is how to be a good leader. In enterprises, we should pay attention to six etiquette norms when dealing with the relationship between superiors and subordinates, or being a good leader:
● Lead by example. No matter what you do, as a leader, you should take the lead. Don't do to others what you don't want them to do to you. If you are Marxism-Leninism to others and liberalism to yourself, then you have no prestige at all, and you will surely accomplish nothing.
● Treat people equally. When being a leader, the most disgusting thing for subordinates is to form a gang for personal gain. If you want to achieve something, you must be meritocratic, meritocratic and treat others equally.
Politeness to subordinates. We should have an equal spiritual dialogue with our subordinates, dress appropriately, pay attention to the methods of criticism and praise, and don't abuse power for personal gain, let alone abuse and dig, and don't talk about methods and strategies.
● Care for subordinates. Understanding and caring for subordinates is the easiest way for business leaders to win people's hearts, and it is an essential way for enterprises to form their own humanistic culture and enhance the centripetal force of employees.
● Trust subordinates. The trust and respect of leaders is the best reward for subordinates, because it is respect for their personality and affirmation and trust for their character and talents. Let subordinates truly regard the boss as a confidant and the natural person as a confidant. This is the reward of the boss. ● Close to subordinates. Don't be conceited, be aloof from employees and the masses. Appropriately approach subordinates, have heart-to-heart talks, understand some situations of subordinates, and think more about subordinates. If possible, I want to help my subordinates relieve their worries before they do. Only in this way can subordinates be loyal and respectful to their leaders and have compassion.
Question 10: Are there any skills in interpersonal communication? Talking is very important to everyone. We need to talk when doing business, contacting colleagues and even getting to know our neighbors. Here are some methods that I think are beneficial to conversation. These methods apply to your boss or taxi driver.
1; Do your homework in advance
What happens when you don't watch the extracurricular reading arranged yesterday at school? Of course you don't know what to say. If adults face this situation, it may mean that they have lost an opportunity to meet important people, because most people think their own affairs are very important. If you can find out interesting things in other people's work and life and bring them into your conversation skillfully and sincerely, then the other person will find it very useful. Your relationship with him will be different immediately. More importantly, they will remember you for it. Even if some people don't like to talk much, you can talk to them about a job you are doing now to open the topic.
2; Learn to listen
Speaking as a small-scale interpersonal communication should be two-way, and the speaker will listen. One-sided relationship is not easy to maintain, and so is one-sided speech. Even if you have a thousand words, don't chatter. Remember that there must be a teacher in a threesome. Anyone will judge whether what you say is worth listening to. Don't interrupt, listen carefully to what others are saying, and ask a few related questions to show that you understand what others are saying.
3 keep up with the times
Only by keeping pace with the times can you know what people are thinking, what is popular in this world and what great events have happened in the world. In this way, even if you don't do your homework well, because you know the world well, you won't know what others are saying.
4; Keep your manners.
After a successful conversation, people tend to relax their vigilance and then deal with some problems too casually, which is not good. Don't gossip, satirize or complain about others during the conversation. Because you don't know who knows who. Once you speak ill of others, it's hard to win their trust.
5; Family is important.
For individuals, family is a very important part of life. Therefore, if you really care about others and can praise your colleagues' children's performance at school in conversation, your relationship will go further, so that the other party will feel valued. Although you don't talk about work directly, a human conversation will help bridge the differences in your future work.
6; Not smarter than others
Look at those shrewd politicians; They are still reading to the dolls in primary school today, and they will be able to carry out their doctoral studies tomorrow. They know that they can't know nothing. Once they understand this, they are no longer afraid that they are not smart enough. You can also try to learn from them, try to understand what others say and show your advantages in other aspects.
7; Don't always talk about work.
A talkative person is very sensitive to other people's interests, and sometimes it is more appropriate to talk about last night's baseball game than the upcoming purchase. Remember that talking is the same as maintaining a relationship. Don't put too much pressure on each other.
8; Get everyone involved.
A good talker can unite people and everyone can join in the conversation. If someone sits at a table without saying a word, he will feel very uncomfortable and may even leave because he is unhappy. If you want to be a smart talker, you'd better grasp the whole conversation trend and make use of the preparations made in advance to propose a topic that everyone can participate in.
9; Become a talkative person
A true conversationalist is someone who understands that conversations are thought of by others, whether in conference rooms, family gatherings or coffee shops, and sincerely meets each other's requirements.