I often order takeout on the platform for convenience, although it will be more expensive, but it is for convenience, but when I ask the platform customer service what questions or other questions, I really think the platform customer service is talking nonsense.
Meituan had eaten a lot of Xiao Ying worms in the food before, which affected my appetite. I apply for a refund. Refund merchants do have it, but I was very angry when I felt uncomfortable after eating it, so I applied for a claim from Meituan. As a result, the customer service told me that I was not at ease to eat. The homepage of the merchant store clearly shows that it can be safely eaten. This is the first time I have met safe food, so it is not a careless eye. Later, after telephone customer service, the customer service promised to communicate with the merchants, and finally paid me 19 yuan (paid to 54 yuan but refunded). Although the amount of compensation is not much, it is a comfort to myself. This is the attitude of the US Mission to consumers.
I'm so hungry. What's your attitude towards consumers? There was an order that I ate a label. After the refund failed, I contacted the merchant and told me to apply for a claim, and then I applied for a claim. As a result of the first claim, I lost 20 yuan. I am very dissatisfied with this result, because the amount I actually paid is 50 yuan, which is obviously a foreign matter problem. I later communicated with the customer service, and the customer service applied for a second claim for me. The result was good, but the claim failed? I wonder what the function of this second proposition is. The first claim was passed, and the same materials were not passed the second time. Later, there was no result in negotiations with the merchants, so I contacted customer service. Customer service said that the second claim is the final result? ! After a long time of wrangling, I sent a long list, and the customer service replied that I would apply to the supervisor for handling. So far, I haven't said I would send a message or call me, but I have forgotten it for a long time. I didn't remember it until I had a problem last night. As a result, the customer service said that the time had passed, and I was really speechless.
Let's talk about the service attitude of Meituan and Hungry Customer Service. The customer service of Meituan couldn't find anyone for a long time. Last time, I waited in line for a day to find customer service, and finally the queue was overtime. I didn't communicate until the evening, and the customer service of Meituan was OK. It didn't take long for me to pay the bill after explaining the problem, and every sentence will be answered to me. Hungry? Customer service is easy to find, but the customer service attitude is not good. Send him a dozen words, wait for him for a few minutes, and finally say, I'm very sorry, this is the final result, and then apply for specialist treatment, and then I will let him apply? After about ten minutes, I just applied. I was really speechless at that time, but it was faster to pay if I was hungry, but the amount was so small that I didn't even pay half of it.
Comparing the words used by Meituan and the hungry customer service, Meituan is sometimes really wrangling, sending me a sentence several times, all of which are sorry. If you are hungry, you just don't come back for a long time, and then I apologize to you. I applied for specialist treatment. I don't know if it was not handled well in the end. I didn't receive the money anyway. Then in Meituan, you will find that their customer service is the same, neither cold nor light, and even the answers to feedback questions are similar. Hungry? Look at the customer service mood. Some customer service doesn't care about you at all, just send you words, and some customer service will answer your questions.
So which platform is better? Personally, I think Meituan is better, that is, it is a bit slow to find customer service claims when eating problems. Customer service is often busy, but the service attitude and handling results are satisfactory. Generally, there are few cases of selling out, so the US Mission is better. Hungry? If you are afraid of selling out, you still choose to be hungry. The claim for worry-free food is still very fast, but the amount depends on your own situation. Although it is easy to find customer service when you are hungry, the service attitude will really make you want to swear.
Will you choose Meituan or are you hungry?
Personally, the US group take-out has a strong background. When visiting the US group, you can see the recommendation of take-out and the order of take-out. The strong propaganda appeal makes people involuntarily choose the US Mission. If they are hungry, the situation will be worse.
The red envelope discount is also better for the US delegation. Judging from the red envelopes, the amount of red envelopes that are hungry is too small and the amount satisfied is very high. However, there are many take-out activities of Meituan, such as "Who is luckier", which makes more people in into the pit. Meituan's take-out merchants have grasped the user's psychology of "as long as they grab the big red envelope, they will definitely use it".
Maybe I'm too "arrogant" with hunger. Backed by Alibaba, the customer service treatment should be good. "Food, clothing, lust" has been dealt with, and the problem will not be dealt with. It is also possible that the workload of customer service is too heavy, and the US Mission can't find customer service, but it is easy to find customer service if it is hungry.
The above are my views and understandings on the two platforms, reminding everyone to order less takeout. The first price is more expensive, the second hygiene cannot be guaranteed, and the third problem cannot be handled in time.
Leave a message in the comment area to share the problems you encountered when ordering takeout and your views on the platform.