Company scale: Pacific Insurance was established in Shanghai on 199 1 with a registered capital of 7.7 billion yuan. It is a leading comprehensive insurance group in China, ranking third with premium income of 201322.32 million yuan. China Taibao has specialized subsidiaries such as property insurance, life insurance, asset management and endowment insurance, and has established a nationwide marketing network and diversified service platform with more than 5,700 branches.
Claim service:
Claims service includes claims quality and additional services.
First of all, in terms of claim quality, the service rating of Pacific Auto Insurance is AA, so the service quality is guaranteed. Since the price of auto insurance is similar to that of each company, additional services are very important for car owners.
In terms of bonus service, China Pacific Insurance has such services as online fast insurance, free unlimited road rescue, trailer within 100 km, national payment, 365-day all-round customer service, on-site 3G mobile video survey, fast and convenient payment, etc.
Claim process:
Step 1: Get out of danger
If your vehicle has an accident, you should turn on the hazard warning flash immediately, and turn on the position light and rear taillight when you encounter danger at night. If you can't leave the site, you should place warning signs such as reflective signs in the direction of 50-100m (expressway150m) to prevent new accidents. After the accident, don't drive or abandon the car and flee the scene.
Step 2: Report the case.
If your vehicle has an accident, please call China Taibao 95500 national unified customer service hotline in time to report it, and follow up the claim according to the informant's prompt. Our company has opened nationwide auto insurance claims service in all outlets across the country. As long as you call 95500 in a dangerous place, you can enjoy the whole process service from reporting to receiving compensation.
Step 3: Field treatment.
After receiving the report, Pacific Insurance Association will arrange surveyors to assist you in on-site handling. Our surveyor will prompt you what claims materials you need to provide, and these materials need to be submitted to the insurance company in time after the accident is handled.
Step 4: Determine the loss
After your vehicle has an accident, please inform Pacific Insurance Inspection in time before maintenance, and determine the maintenance items, methods and expenses. In order to reduce unnecessary losses, please don't compensate the third party without the insurance company confirming the losses.
Step 5: Salary Mediation
When dealing with accidents, please collect complete and corresponding claims data according to the tips of Pacific Insurance. If you have any questions in handling the accident, you can call China Taibao 95500 national unified customer service hotline for consultation.
Step 6: Submit the claim information.
After the accident is handled, please submit the claim materials as soon as possible according to the customer service tips so that you can pay in time.
Step 7: Review the claim.
After receiving the claim materials submitted by you, we will complete the examination and approval as soon as possible according to the internal process and inform you of the examination and approval results in time.
Step 8: Get compensation.
1. When individual customers receive compensation, please bring your ID card. If you entrust others to collect it on your behalf, you should provide your written power of attorney and the identity cards of the client and the principal.
2. Indemnities of individual customers can be paid through online banking. When making a claim, you only need to provide your own bank card information and fill in the power of attorney. After the claim is completed, we will transfer the claim to your designated bank card account in time, so as to avoid the trouble of running back and forth.
3. If the unit customer compensation exceeds the starting point of cash payment, it will be paid by transfer.
4. According to the relevant regulations of the People's Bank of China, if the compensation amount exceeds RMB 65,438+0,000 or the equivalent foreign currency of US$ 65,438+0,000, a copy of the business license, a copy of the organization code certificate, a copy of the tax registration certificate and a copy of the ID card of the legal representative or person in charge of the unit shall be provided to the company.