Second, be good at listening to customers' conversations and asking questions. To communicate effectively with people, we must first learn to listen to the conversation of customers, because the process of communication is a mutual process. Only by listening carefully to the customer's conversation, and the customer thinks that you respect him, can he listen carefully to your conversation and have the opportunity to accept your views and opinions. In the process of listening, you should learn to understand the position of customers and their needs, wishes, opinions and feelings from their conversations. Of course, just listening is not enough. You must also learn to ask questions skillfully. When asking questions, we should pay attention to customers' attitudes and taboos, and learn to use some clever questions to understand what we want from customers or express some of our thoughts and opinions.
How to communicate effectively with customers?
There are ***6 answers for writing answers.
Ai Xiaotian u8T
TA received more than 4 17 likes.
First, do a good job of preparation before communication. First of all, you must determine the purpose and significance of visiting customers today, clarify the theme of communication with customers, and prepare relevant materials and props. For example, the main purpose of your visit to customers today is to recommend new cigarette products, so the theme of your communication with customers today is new cigarette products. You should prepare your knowledge about new cigarettes and new products before you visit, and make clear your knowledge about new products before you leave, so as to communicate with customers when you visit. Therefore, full preparation before communication is very important, which can improve your self-confidence and is the premise and guarantee for your smooth communication with customers. Second, be good at listening to customers' conversations and asking questions. To communicate effectively with people, we must first learn to listen to the conversation of customers, because the process of communication is a mutual process. Only by listening carefully to the customer's conversation, and the customer thinks that you respect him, can he listen carefully to your conversation and have the opportunity to accept your views and opinions. In the process of listening, you should learn to understand the position of customers and their needs, wishes, opinions and feelings from their conversations. Of course, just listening is not enough. You must also learn to ask questions skillfully. When asking questions, we should pay attention to customers' attitudes and taboos, and learn to use some clever questions to understand what we want from customers or express some of our thoughts and opinions. Third, learn to put yourself in others' shoes. When visiting customers, account managers often encounter various demands from customers, some of which are unreasonable to account managers. However, when you look at yourself as a customer, you will find their quotations quite well-founded. This is caused by different job responsibilities. In my opinion, when communicating with customers, we should learn to consider problems from the perspective of customers' interests, and think more about whether we can accept some business strategies and policies of the company, whether we can accept the service model of account managers and so on if we are customers. After this series of assumptions of empathy, I believe that many customers' thoughts and reflections can be predicted by you, so you can adjust your communication ways and methods appropriately to communicate with customers more easily. Similarly, empathy can also make you constantly improve your work style and methods, making it easier for you to carry out all aspects of customer work and penetrate into the hearts of customers.
How to communicate effectively with customers?
There are ***6 answers for writing answers.
Ai Xiaotian u8T
TA received more than 4 17 likes.
First, do a good job of preparation before communication. First of all, you must determine the purpose and significance of visiting customers today, clarify the theme of communication with customers, and prepare relevant materials and props. For example, the main purpose of your visit to customers today is to recommend new cigarette products, so the theme of your communication with customers today is new cigarette products. You should prepare your knowledge about new cigarettes and new products before you visit, and make clear your knowledge about new products before you leave, so as to communicate with customers when you visit. Therefore, full preparation before communication is very important, which can improve your self-confidence and is the premise and guarantee for your smooth communication with customers. Second, be good at listening to customers' conversations and asking questions. To communicate effectively with people, we must first learn to listen to the conversation of customers, because the process of communication is a mutual process. Only by listening carefully to the customer's conversation, and the customer thinks that you respect him, can he listen carefully to your conversation and have the opportunity to accept your views and opinions. In the process of listening, you should learn to understand the position of customers and their needs, wishes, opinions and feelings from their conversations. Of course, just listening is not enough. You must also learn to ask questions skillfully. When asking questions, we should pay attention to customers' attitudes and taboos, and learn to use some clever questions to understand what we want from customers or express some of our thoughts and opinions. Third, learn to put yourself in others' shoes. When visiting customers, account managers often encounter various demands from customers, some of which are unreasonable to account managers. However, when you look at yourself as a customer, you will find their quotations quite well-founded. This is caused by different job responsibilities. In my opinion, when communicating with customers, we should learn to consider problems from the perspective of customers' interests, and think more about whether we can accept some business strategies and policies of the company, whether we can accept the service model of account managers and so on if we are customers. After this series of assumptions of empathy, I believe that many customers' thoughts and reflections can be predicted by you, so you can adjust your communication ways and methods appropriately to communicate with customers more easily. Similarly, empathy can also make you constantly improve your working methods and methods, make it easier for you to carry out all aspects of customer work and go deep into the hearts of customers. Fourth, learn to communicate with different types of customers. Some account managers face hundreds of customers, and each customer has his own different personality and work style. How to deal with different forms of customers easily is also a difficult point for account managers to communicate effectively with customers. Effective communication with different types of customers requires certain methods and skills. According to the concentration and dispersion of customers' attention when listening to others, customers can be divided into serious, casual, active and cooperative types. For example, when communicating with casual customers, these customers are generally not serious enough to listen to others' conversations. They are often busy trying to figure out what others will say next, like to take it out of context, and don't want to listen to others' complete statements. And it is easy to be disturbed, and some customers even deliberately seek outside interference. For this type of customer, you should state concisely, clearly explain your views and ideas, and don't make a long speech, so as not to upset the customer. In short, when communicating with customers, we should learn to treat them differently according to their different characteristics, strive to meet each other's characteristics, and choose topics that have something in common with * * *. With the same sex, the indifference between them will gradually fade away and become close.
Five, other details that must be paid attention to. First, the account manager must be sincere in the process of communicating with customers. Treat each other with sincerity and courtesy, and you can become one with your customers. Third, keep your promise, promise your customers, and keep your word. Don't exaggerate or jump to conclusions, or your customers will distrust you.