What are the effective ways to complain about the Didi platform?
1. Call Didi Customer Service to complain. Call Didi Chuxing customer service number "400-000-0999", and then follow the voice prompts to transfer labor.
2. make a complaint through Didi app. Open the official app for logging in to Didi Travel. After entering the main page, find my option in the lower right corner, click Open, find customer service at the top of this page, click Enter Customer Service Center, and find contact customer service at the lower right corner of the customer service center page. After entering the conversation, enter manual and transfer according to the prompts.
3. Use the official WeChat account to make a complaint. Open WeChat, search Didi Chuxing, pay attention to this official WeChat account and open the chat box, find my service in the lower right corner of the conversation page to open it, click online customer service, enter the mobile phone number for login verification, and then enter the customer service center page, slide down this page and find contact customer service in the lower right corner of the page. At this time, there will be two choices: online customer service and telephone customer service, which can be chosen according to your personal needs; If you choose online customer service, enter the dialog box and enter manual transfer. If you choose telephone customer service, you can do the corresponding operation according to the voice prompt after connecting the phone.
Legal basis:
Article 4 of the Interim Measures for the Administration of Online Booking of Taxi Operating Services
The competent department of transportation in the State Council is responsible for guiding the management of the national network car. The transportation departments of the people's governments of all provinces and autonomous regions shall, under the leadership of the people's governments at the corresponding levels, be responsible for guiding the management of car rental within their respective administrative areas. Under the leadership of the people's government at the same level, the transportation departments of municipalities directly under the central government, cities divided into districts, county-level cities or other taxi administrative departments designated by the people's government (hereinafter referred to as taxi administrative departments) are responsible for the specific implementation of network car management. Other relevant departments shall, according to their statutory duties, carry out relevant supervision and management on the network car.