Which department is in charge of logistics disputes?

At present, our country's law does not clearly stipulate which department to complain about cargo transportation disputes. It is more common to complain to the postal administration department and the industrial and commercial administration department, or file a civil lawsuit to solve the dispute. Article 67 of the Postal Law of People's Republic of China (PRC)? If the universal postal service provided by postal enterprises does not meet the standard of universal postal service, the postal administration department shall order it to make corrections and may impose a fine of less than 1 10,000 yuan; If the circumstances are serious, a fine of not less than ten thousand yuan but not more than fifty thousand yuan shall be imposed; The directly responsible person in charge and other directly responsible personnel shall be punished. Article 128 of People's Republic of China (PRC) Contract Law? The parties may settle contract disputes through conciliation or mediation. If the parties are unwilling to settle or mediate, or the settlement or mediation fails, they may apply to an arbitration institution for arbitration according to the arbitration agreement. The parties to a foreign-related contract may apply for arbitration to an arbitration institution in China or other arbitration institutions according to the arbitration agreement. If the parties have not concluded an arbitration agreement or the arbitration agreement is invalid, they may bring a suit in a people's court. The parties shall perform legally effective judgments, arbitral awards and conciliation statements; Refuses to execute, the other party may request the people's court for execution. Common format clauses in logistics contracts and their effectiveness 1. The shipper shall package the goods in accordance with national standards and industry standards; If there is no national or industrial standard, it shall be packed in a way that ensures transportation safety, otherwise the shipper shall bear the responsibility for damage and loss during transportation. As a professional transportation logistics enterprise, it is obvious that it has a more professional understanding of the packaging level required for transportation safety. It is obviously not feasible to package goods in a general way to ensure transportation safety. 2. The outer packaging of the goods is intact, and our company will not bear legal responsibility for the inherent quantity, quality and damage of the goods. This clause obviously violates the provisions of the Contract Law and other relevant laws. For the inherent damage of the goods caused by the carrier, the carrier shall be liable for compensation according to law. This clause exempts itself from responsibility, excludes the rights of the other party and increases the obligations of the other party, which is an invalid clause. The shipper shall insure the goods at the premium of 3% (as the case may be). If the uninsured goods are lost or damaged, the maximum compensation amount is 3 times of the freight (as the case may be). At present, China has established a limited liability system mainly for aviation, postal service, express delivery, railway and sea transportation, but there is no such provision for road transportation, so such disputes should be based on the relevant provisions of the Contract Law. Secondly, China's law does not stipulate that the shipper has the obligation of compulsory insurance, which will obviously increase the burden on the shipper. As invalid! 4. The effective inquiry date and claim period of the goods are 45 days from the date of shipment, and the carrier will not bear any responsibility for overdue. Claim is the legal right of the victim. Article 135 of the General Principles of the Civil Law stipulates that the limitation of action for requesting protection of civil rights from the people's court is two years, unless otherwise stipulated by law. Other laws don't have a special statute of limitations for logistics and transportation disputes, so the general statute of limitations should be applied, that is, two years. The limitation of action belongs to the legal system, not to the autonomy of the parties, so the agreement of this clause is invalid because it violates the mandatory provisions of the law. The above knowledge is Bian Xiao's answer to relevant legal questions. At present, China's laws do not clearly stipulate which department to complain about disputes over cargo transportation. It is more common to complain to the postal administration department and the industrial and commercial administration department, or file a civil lawsuit to solve the dispute. 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