In the fourth class of No.24 Middle School, Mr. Liu explained in detail all aspects of preparation work before consultation. Many specific details were summed up by Mr. Liu through a lot of practice, which could not be learned elsewhere, but Mr. Liu gave us everything without reservation.
1, consulting category. When we receive a consultation call, we must first understand whether the client's problem belongs to the scope of psychological consultation. If it is a psychiatric category such as auditory hallucination, or a neurotic patient such as depression and obsessive-compulsive disorder, it does not belong to the category of psychological counseling. Only general psychological problems, serious psychological problems and neurotic psychological problems belong to the category of psychological counseling.
Then you need to know if it is your own professional field. If you are good at adolescent psychological counseling, try not to bring it in marriage, family, elderly counseling or sexual counseling.
2. Consultation and appointment. All consultations need to be carried out in advance. After the scope of our consultation is determined, we should know the basic information of the client in advance, such as age, gender, grade, school, study, personality characteristics, hobbies, specialties, family members, parental relationship and so on. It is best to ask the other party to send it in writing. Then, explain that the consultation appointment rule is based on payment, otherwise it will not be arranged.
3. Determine the consultation time and address. Before determining the consultation time, I must first explain to the appointment person that the consultation needs the consent of the parties and I want to come to the consultation. At the same time, I want to explain that psychological counseling is a process, and it can't be solved once or twice. The time and address will be determined after payment.
After the consultation time is determined, don't change it casually, but fix it. If the customer can't come to consult on time, he should inform him 24 hours in advance, otherwise the fee will not be refunded.
In short, make full preparations before consultation, focus on the well-being of visitors, and be sincere and altruistic!