Excellent summary of passenger station work 1? I. Audit work
? Issue, cancel and review the record sheet according to the requirements of post responsibilities every day, do a good job of registration, communicate with the director and relevant departments in time when problems are found, and reduce the error rate of the record sheet; At the end of each month, make inventory carry-over registration records, issue various reports on time, and make all preparations for passenger settlement; Check the vehicle station fees of foreign companies one by one, and report the problems to the director in time.
? Second, the finishing touches
? Organize and save various reports of the department in an file bag. Create a transparent folder for the new table, add a cover page and mark the contents. Organize inventory in time and sort out all kinds of records one by one for inventory. Arrange and bundle the record sheet in advance so that the ticket inspector can get it.
? Third, propaganda work.
? Go into schools and kindergartens, distribute leaflets on trips and chartered cars, post leaflets in communities, use QR codes in waiting halls during holidays, and allow passengers to add WeChat to promote rides, trips and online ticket purchase. Publishing the information of chartered cars on the Internet and contacting relatives and friends to promote the tourist chartered cars have achieved certain results.
? Fourth, study and training.
? Learn the "Top Ten Problems" and make improvement measures according to their shortcomings. Business communication will discuss the problems encountered in the usual work together, solve the problems and correct the deficiencies. Learn the calculation method of chartered car, master basic skills, know how to calculate and quote. By learning knowledge contest questions and learning excellent articles or books every week, I have mastered all aspects of business knowledge.
? V. Settlement work
? Settle with car companies on time on the 9th and 10 of each month, formulate settlement rules and regulations, and unify settlement procedures. If problems are found in the settlement process, communicate and correct them in time with your own experience. While doing their job well, help new employees get familiar with the work flow and job responsibilities, and teach them their own experience and good working methods in time. Looking back on the year's work, there are still many shortcomings:
? Personal defect
? 1, lack of communication skills, finding problems is only practical, and it is impossible to communicate problems in depth.
? 2, the business knowledge is still not thorough, and the idea is not in place, which only shows that there is inertia in completing the work.
? 3, only care about their own departments do not care about the development of other departments.
? Insufficient departments:
? 1, there is a coping phenomenon when the weekly study plan is not implemented in place.
? 2. Lack of understanding of front-line guidance services
? Highlights of this department:
? Colleagues unite with each other, and departments communicate with each other, and Qixin's chartered car business has grown substantially.
? Work plan for next year
? 1, accumulate more experience in the future work and put forward more opinions and ideas on the work.
? 2. According to the company's needs, add or modify various reports.
? 3. Do a good job in the publicity of chartered travel.
? The above is my personal summary of my work in 20XX. In this year's work, I will keep up with the development pace of the company and work hard with my colleagues to do all the work.
? After I sum up, please criticize and correct me if there is anything inappropriate.
Excellent summary of passenger station work II? Xxxx is a year to continue the activities of "Year of Safe Production", and there are also some years. According to the spirit document of the municipal party committee and the municipal government, the activities are integrated, combined with the actual situation of this station, while summing up the past year, the annual safety production plan is formulated, the production income is combined with various activities, the whole chapter is matched with the implementation of measures, and publicity and education are linked with system management. Starting with further improving management and strengthening the implementation of measures, we will increase financial, human and material input, transform infrastructure, adjust organizational structure and enhance resource allocation. Step by step, step by step, strengthen the safety publicity and education of all staff, formulate and implement the self-inspection and control measures for potential safety hazards, which has made a strong guarantee and promotion for ensuring the production and income generation with "Spring Festival travel rush rushing to transport" as the main task in the first half of the year. The comprehensive management of production safety throughout the year is hereby notified as follows:
? First, people-oriented, extensive publicity, and create a "year of safe production" activity atmosphere.
? Safety production has always been the top priority of bus terminal management, and has always been placed in a prominent position. In order to create a good environment for passengers to ride safely, the station always runs the leading idea of "benefit from safety and promote production through safety" throughout the whole process of production and income generation, correctly handles the relationship between safety and benefit, safety and honor, safety and stability, safety and development, establishes and improves the management mechanism, puts safety ideological education on the main agenda, adopts various measures, strengthens the safety awareness of all staff, pays attention to implementation step by step, and puts leadership responsibility in the assessment of one-vote veto. Rely on the actual responsibility, hold regular and irregular station expansion meetings, team leaders' and team members' study meetings and staff meetings, stress safety and safety, put the awareness of safety in production into the responsibility management, and implement it in every link of passenger service registration, security check-in, ticket checking and exit, and make full use of radio, electronic big screen and
? Two, the whole chapter organizational system, strengthen system management, pay close attention to the implementation of measures.
? In this year's safety work, we will continue to supplement and improve the safety production management system in the annual plan. In view of the problems existing in the previous year and the feelings of the New Year, we should carefully analyze, accurately locate, take measures to rectify the problems existing in the production and operation process, supplement and improve the management system in time, and ensure the availability, effectiveness and efficient implementation of the system. The original system such as inspection report class and "three products" inspection has been formulated in time to supplement and improve. At the same time, we signed a pit stop agreement with all the vehicles entering the station to further clarify the legitimate rights and interests of the station and the transportation party. In order to further strengthen the internal institutionalized management, according to the main responsibility target of safety management determined by the Transportation Management Office and the group company, and according to the principle that whoever is in charge is responsible, the station stationmaster and the deputy stationmaster in charge, the station team and the team sign the responsibility letter of safety target management layer by layer, which further eliminates the responsibility of people.
? In this year's safety production management, the station accurately grasped the spirit of the "Safety Production Year" activity documents of the municipal and district transportation management bureaus and the group company, and formulated rectification measures in stages as required for the safety hazards found in the investigation, especially for the major safety hazards such as carrying stools and using refurbished tires in advance, and followed up and verified the rectification results by means of on-the-road inspection, thus achieving efficient implementation of the measures. In view of the situation that cars, taxis and private cars (illegal taxis) used to grab passengers around the station, drive up fares and disturb the passenger order, which brought serious personal safety hazards to passengers' travel, the transportation management and public security patrols jointly launched the special action of "cracking down on illegal taxis, eliminating hidden dangers and ensuring passengers' safe travel". After several months of unremitting efforts, the order in front of the station has improved after rectification, but the phenomenon of "illegal taxis" is loose and tight.
? Third, increase the investment in "physical defense" of safety management and consolidate the foundation of "technical defense".
? Improve the safety management level in an all-round way, increase the investment in facilities and equipment, purchase passenger inspection vehicles, install fire monitoring and video network monitoring systems, set up safety fences in the station, and invest funds to upgrade the "X-ray" and "Sanpin" detectors, so as to realize the network management platform for the safety management of our station and provide material guarantee for the activities of "Year of Safe Production". The effective use of safety monitoring system has completely changed the phenomenon of blind spots and dead corners in public security prevention. Strict management methods for storage, access and query of monitoring information have been formulated. Through the effective operation of the monitoring system, a quality management platform has been formed for the standardization of the station service process, and it has also played a deterrent role in cooperating with the public security department to effectively crack down on the potential threat of criminals to passengers in the process of purchasing tickets, waiting for buses and taking buses.
? Four, the station to carry out the same production and business activities.
? "Year of Safe Production" and "Demonstration Window Unit" created a trinity combination, and realized a dynamic operation mode with interactive conditions in the activity, which not only determined the production and operation as the center, but also highlighted the leading role of safe production in the operation, which not only paid attention to the smooth service process in management, but also highlighted the establishment of service quality, service reputation and service brand. The demonstration window should organically transform the creation activities into effective measures to promote the development of production and operation to a higher level, ensure the orderly development of activities and take measures. Through the creation activities, self-examination and self-correction, we will constantly improve various management systems, establish a long-term mechanism, standardize the operation process and service behavior of station staff, and deal with and solve new situations and problems in the service process. The work we do can not be separated from the care and support of the government, industry and leaders, and the hard work and dedication of the station staff. We will make due contributions to the development of local economy and the civilization, harmony and progress of the city with full confidence and more pragmatic working attitude.
Excellent summary of passenger station work 3? Working in Spring Festival travel rush Peak for 20xx years, from February 4th to March 16, ***40 days. During my participation in Spring Festival travel rush, I actively played the role of the transportation department and arranged personnel to strengthen management, inspection and guidance, which provided great convenience for people to travel and ensured the smooth and powerful development of the work in Spring Festival travel rush.
? Starting from Spring Festival travel rush, our station actively organized and implemented the county bureau's 20xx work plan for Spring Festival travel rush. Station leaders carefully organize, make emergency preparations in advance, conduct a comprehensive inspection of fire-fighting equipment and safety equipment, and increase staff in key positions such as joint inspection of people and vehicles, "three products" inspection, station access, and on-site management. With a high sense of responsibility and serious working attitude, all the staff of the passenger station actively participated in the security work in Spring Festival travel rush, ensuring the normal development of the security work in Spring Festival travel rush. Let's sum up Spring Festival travel rush's work this year:
? One is to raise awareness and organize carefully.
? The successful completion of Spring Festival travel rush's work is inseparable from ideological attention and careful organization and arrangement. In order to ensure the smooth progress of Spring Festival travel rush's work, the station leaders put Spring Festival travel rush's safety work in the first place, conscientiously implemented the Spring Festival travel rush work deployed by the county bureau and the county transportation management office, formulated the Spring Festival travel rush work plan, established the Spring Festival travel rush safety work leading group, formulated the emergency plan and the Spring Festival travel rush duty system, and published the duty list. Hold the spring athletes' meeting, and implement the safety work in Spring Festival travel rush to people and the safety responsibility to people. I attach great importance to safety work ideologically, do a good job in preparing for bad weather, do a good job in vehicle inspection of vehicles on each line, do a good job in publicity and study of snow and ice road conditions in winter, and require buses on each line to prepare snow chains and other safety implementations to prevent fatigue driving and drunk driving, coordinate and handle all kinds of emergencies in time, prevent safe transportation accidents and ensure safe transportation in a normal and orderly manner.
? Second, increase publicity and create a safe atmosphere.
? During my stay in Spring Festival travel rush, I made use of briefings, billboards, banners and other ways to publicize, and exchanged experiences with drivers and car owners who stopped at the station in winter, asking them to maintain their vehicles in time and urging drivers to drive safely during their stay in Spring Festival travel rush.
? Third, strengthen safety learning and implement safety responsibilities.
? Before Spring Festival travel rush, all the staff were trained on the safety of Spring Festival travel rush athletes and Spring Festival travel rush, and the unexpected events such as sudden increase of passenger flow, safety accidents, fires, rain, snow and bad weather that may occur during Spring Festival travel rush were predicted and drilled in advance, and a safety responsibility letter was signed.
? The fourth is to do a good job in the investigation of potential safety hazards and strictly control the safety of the station.
? Strengthen the safety inspection of operating vehicles and drivers, and increase vehicle inspectors during peak hours in Spring Festival travel rush to ensure the safety source of the station.
? Conduct a comprehensive inspection of all vehicles entering Spring Festival travel rush, and whether the vehicles participate in the comprehensive technical performance testing and secondary maintenance of vehicles on schedule; Whether the technical level of the vehicle is compatible with the business scope; Whether the passenger vehicles are installed and used with GPS driving recorder as required to ensure effective and normal monitoring. All vehicles strictly implement the joint inspection standards for people and vehicles, and vehicles that do not meet the requirements and are unsafe are prohibited from participating in Spring Festival travel rush.
? All kinds of certificates and driver's inspection. According to the new requirements of superiors, use the new "Safety Checklist" and "Dispatch List". Strictly control the "six certificates" and "two certificates". It is forbidden to drive fatigue after drinking. If it is found that there is no instant card, the instant card expires or the person's card does not match, the vehicle license does not match, and the vehicle safety technology does not meet the standard, it is not allowed to participate in Spring Festival travel rush's rush; Strictly carry out the joint inspection of all vehicles, strictly review their operating procedures and various insurances, and prohibit illegal overtime charter. Our station also took photos of the relevant certificates and safety on-board facilities of various operating vehicles, which were archived as image data.
? Conscientiously implement the provisions of "three don't enter the station and six don't leave the station", the passenger station has the "three products" special person to check, and newly printed the "safe exit registration form" and "three products inspection registration form", which has achieved four things, namely: there is a special person, inspection, recording and handling; The "three products" in the checkpoint are blocked under the car. Prevent the occurrence of vandalism and illegal behaviors, put an end to all kinds of accidents, and ensure the safety of Spring Festival travel rush, passengers and passengers.
? The fifth is to carry out a safety inspection in Spring Festival travel rush.
? During the period of Spring Festival travel rush, the on-site safety management system shall be strictly implemented, and safety personnel shall go to the starting site to resolutely put an end to all illegal behaviors.
? Strictly check illegal vehicles, carry out safety inspection and exit registration for all passenger vehicles every day, never let go of vehicles that do not meet the requirements, resolutely refuse to let go of overloaded vehicles, strive to do a good job in passengers' ideological work, safely and orderly divert overloaded passengers and deal with illegal vehicles.
? Six, emergency duty, information flow
? Strengthen the duty work during the Spring Festival travel rush peak and Spring Festival travel rush, adhere to the 24-hour duty, implement the duty system, comprehensively arrange the duty work during the festival, and implement the responsibility of arriving at the post and arriving at the people. Passenger station staff should be on duty 24 hours a day to ensure the smooth flow of information. The personnel on duty should stick to their posts, earnestly perform their duties, and pay close attention to and understand the safe operation of this station. Improve the construction of emergency rescue system. In case of public emergencies, relevant emergency plans should be launched urgently, effective measures should be taken to control the development of the situation, and information should be submitted to the leaders of passenger stations in time.
? In a word, during my stay in Spring Festival travel rush this year, I was well organized, took effective measures, and accomplished all the work well, ensuring the established goals and tasks. According to statistics, during the period of Spring Festival travel rush, our station safely sent trains 1476 and transported passengers 19786, without a traffic accident, which provided a strong safety guarantee for the people to travel and was well received by the majority of passengers.