Among them, 100 10 can handle business consultation, business acceptance, complaint reporting and various manual services; 100 16 can handle user return visits, retention and maintenance, and telemarketing; 100 1 1 can be recharged; 100 18 can handle club services such as basic service information inquiry, special service item inquiry and special service item acceptance.
Unicom introduced:
China Unicom constantly adopts new technologies and establishes new networks to provide customers with quality customer service. Using advanced call center technology, we have set up a 100 10 toll-free customer service hotline and a100/telephone recharge hotline all over the country, which have unified business specifications, technical specifications and business processes.
Reference to the above content: Baidu Encyclopedia-100 10