The office is the hub and window of a unit, the staff officer and assistant of the leader, and a comprehensive institution that carries out the decision-making of the leader and undertakes specific affairs. It shoulders the functions of connecting the preceding with the following, communicating inside and outside, comprehensive coordination, staff assistant, supervision and inspection and service guarantee. The characteristics of the office are wide range of functions, complex work, many sensitive issues and heavy coordination tasks. Especially in our XX Bureau, a new unit formed by the merger of several former government functional departments, with 25 functional offices and 9 subordinate institutions, shouldering ... and so on ... all over the city, and the task of coordination from top to bottom and in all aspects is very heavy. This situation puts forward new and higher requirements for us to do our office work well. To do a good job in office work, to better serve the decision-making of leaders and to serve the innovation and development of business work, it is even more necessary to think more, think more ways, and sort out the working ideas. The following are my experiences on how to do a good job in the office according to my own work practice:
First, strengthen study and improve professional quality.
We are in an important historical period of rapid development of science and technology and continuous updating of applied knowledge. With the continuous advancement of office automation, modernization and systematization, many things that were known, familiar and used in the past have become incomprehensible, unfamiliar or unusable. This requires our comrades engaged in office work to constantly strengthen their study, constantly update their knowledge, master scientific theories and modern office means, and improve their office work ability, so as to better do their jobs.
1, strengthen the study of political theory and enhance political sensitivity. By studying Marxism-Leninism and Mao Zedong Thought, learning history and philosophy, learning current affairs and politics, we can establish a correct world outlook, outlook on life and values, and strengthen the correct political direction. Insist on arming the mind with Deng Xiaoping Theory and Theory of Three Represents, master the standpoint, viewpoint and method of dialectical materialism, and study and solve new problems; Seriously study the documents of higher authorities and the speeches of leaders, and correctly understand and implement the party's line, principles and policies. Plan and arrange work, grasp political direction, analyze and judge the situation, grasp political trends, solve problems and pay attention to political influence.
2, pay attention to business knowledge learning, improve their work ability. In addition to directly participating in government affairs, a large number of staff assistants are realized through daily business work. Office staff should strengthen the study of applied writing knowledge and constantly improve their writing level, official document organization ability and theoretical generalization ability. At the same time, we should also pay attention to the study of economic knowledge, legal knowledge, scientific and technological knowledge and management knowledge, so that everyone can truly become experts who understand politics, economy, legal system, management and business.
3. Pay attention to the cultivation of comprehensive skills and improve the comprehensive coordination ability. Comrades working in government organs should strengthen the training and cultivation of professional skills, and strive to achieve "one specialty and many functions" and "keep pace with the times". We should not only become "experts" in our own work, but also become "generalists" who grasp the overall situation. For the overall division of functions of each office, the rules, regulations and working procedures of each organ should be clear. We should pay attention to the cultivation of solid writing generalization ability, high comprehensive analysis ability and strong organization and coordination ability. Only in this way can the office staff play the role of staff assistant, and only in this way can the office play the role of comprehensive coordination function.
Second, correct attitude and enhance sense of responsibility.
1, cultivate a good work style and improve work efficiency. Correct working attitude and high sense of responsibility are the prerequisites for doing a good job in the office. Comrades in every office should carry forward the "Four Spirits" and improve their work style. First, carry forward the spirit of love and dedication, love and dedication, and fulfill their duties. Do your best to do your job in the post designated by the party organization. Second, carry forward the spirit of hard struggle, "indifferent to fame and fortune, quiet and far-reaching", not confused by fame and fortune, and maintain the advanced nature of party member. The third is to carry forward the spirit of unity and cooperation. There should be a division of labor between departments, between superiors and subordinates, and between comrades. Encourage each other in spirit, support each other in work and care for each other in life. Strive to achieve: unity of thought, unity of purpose and synchronization of work. Fourth, carry forward the pioneering and innovative spirit, think more and seek more, be high-speed and efficient, use new ideas and methods, stimulate new ideas and viewpoints, sum up new experiences and methods, and create new achievements and achievements.
2, improve working methods, improve the level of work. Office work is a comprehensive and coordinated functional department, which has both government coordination and transactional coordination; There are both leadership coordination and vertical and horizontal coordination; There are both internal relations and external relations. Therefore, we should pay special attention to working methods and strategies. First of all, we should pay attention to the key points of work and highlight the key points of work. Grasp the main contradiction and don't ignore the secondary contradiction. First hurry and then slow down, first major and then minor. While solving the main contradiction, the secondary contradiction has also been solved. Secondly, we should pay attention to working strategies and methods. Enhance the initiative, timeliness and scientificity of work, overcome blindness, change passivity into initiative, and achieve "targeted". Thirdly, we should pay attention to the development law of things and strictly operate the procedures. Identify the starting point of the work, grasp the key points of the work, solve the difficulties of the work, and achieve the goal of getting twice the result with half the effort.
3, adhere to the principle, strictly according to the rules. Office is an important department of administration. Comrades in the office should not only help leaders establish rules and regulations, standardize management, but also adhere to the principle of "rule by system and everyone is equal", do a good job in the implementation of various rules and regulations, strictly assess, and reward and punish fairly. At the same time, we should be strict with ourselves, act according to the rules, consciously abide by various rules and regulations, and play an exemplary role everywhere. The requirements should be higher, the atmosphere should be correct and the work should be better.
Third, be realistic and pragmatic, and play the role of a staff officer.
1, diligent and resourceful, play the role of assistant. Office staff should firmly establish the concept of attaching importance to and serving government affairs, and improve the level of participating in and discussing state affairs. We should stand at the height of leadership thinking, investigate and study problems, put forward more ideas and try more methods. Before making a decision, investigate and study, grasp the situation, and highlight the advance, foresight and feasibility; In decision-making, follow the thinking of leaders and emphasize timeliness, accuracy and systematicness; After decision-making, improve leadership thinking and highlight the complementarity, creativity and scientificity of suggestions.
2, comprehensive coordination, play a pivotal role. Coordinating the overall situation, coordinating all parties and undertaking internal and external contacts are important contents for the office to play a pivotal role. The office should fully understand the work of the party group and the administration bureau, and create conditions for the party group and the administration bureau to take the overall situation into consideration. Coordinate all parties, unify the pace, form a joint force, and ensure the smooth implementation of government decrees. Undertake internal and external work, assist party and government leaders to keep in touch with each other, properly handle all kinds of working relations and public relations, and communicate in an orderly and efficient manner. Grasping the work requires grasping one at a time, and everything has an echo, and each piece has an explanation and each piece has a landing. For long-term and time-consuming matters, we should keep track of the whole implementation process and report the progress to the leaders at any time; For matters with tight time, heavy tasks and great difficulties, it is necessary to implement the organizer, clarify the main person in charge, and stipulate the completion time and effect; For matters involving the joint implementation of several departments, it is necessary to coordinate the relevant departments to implement joint supervision to ensure the smooth development of the work.
3, quality service, play a window role. The office is an important "facade" of a unit. Work efficiency and service attitude not only reflect the mental outlook of a unit, but also directly affect the internal and external image of the unit. The office should adhere to the purpose of serving the people wholeheartedly, take serving the grassroots as the starting point and the end result of its work, actively and enthusiastically serve the departments and grassroots, coordinate its work and do practical things. Especially in dealing with duty affairs and receiving visitors. We should be warm and considerate and provide quality service. This requires every comrade engaged in office work, on the one hand, to strengthen their own quality training to ensure that politics, ideology, work and style are excellent; On the other hand, it is necessary to correct the service attitude, improve the office level, pay attention to work efficiency, be cautious in words and deeds, and reduce negligence and mistakes.
Fourth, pay attention to methods and improve service quality.
The relationship between comrades working in the office and leaders is multiple: functionally speaking, it is the relationship between leaders and staff assistants; Organizationally speaking, it is a superior-subordinate relationship; Politically, it is a relationship between comrades and colleagues. Because of the particularity of its position, in order to truly serve the leaders and units, we must pay attention to the way of staff consultation and establish the awareness of assistants, so as to achieve the actual effect of staff assistants.
1, take part in politics. The so-called "square" means paying attention to methods and not making random comments. There are various ways to make suggestions to the staff, such as speaking directly, talking about your own views, opinions and opinions, or through research reports, drafting speeches, submitting materials and making suggestions. Which way to participate in the discussion of state affairs is more appropriate and effective must be carefully analyzed and weighed. According to the personal characteristics of the leader and the specific circumstances of the affairs involved, we should determine the way to participate in the deliberation, so that our thoughts, viewpoints, understandings and the will of the leader can be integrated and recognized and adopted by the leader, so as to achieve the purpose of participating in and discussing state affairs. To play the role of a good staff assistant, we must be right. Counselors should always be the "eyes and ears" and "outside brains" of leaders, keep an eye on all directions, grasp the upper situation, understand the lower situation, take charge of the overall situation of work, collect and sort out a lot of information, comprehensively analyze and screen useful materials, and come up with mature opinions on various work situations, instead of "cramming" temporarily. A good staff member should be highly targeted, comprehensive in analysis, practical in viewpoint and correct in decision-making, and strive to make the best policy, not the worst.
2, the strategy is moderate. The so-called "degree" is to master proper limit and not to go out of line. To achieve: first, "not offside in place." The office is in an auxiliary subordinate position in leadership decision-making, and the relationship between "master" and "slave" cannot be reversed. Employees can only help decision-making, not replace leaders. The second is "understanding without misinterpreting". We must correctly understand the work intention of leaders. If you want what the leader thinks, what the leader needs and what the leader is anxious, try to be close to the leader's thinking and don't misinterpret the leader's intention. You can't help. The third is "outspoken". Help leaders make correct decisions, express their views "icing on the cake" and ask questions "bluntly". Don't pretend that the leader made a mistake, but flatter the leader. The fourth is "the staff does not interfere." Compared with other departments, the office has more contacts with leaders, more opportunities to make suggestions and more opinions from leaders. It is not allowed to interfere and pick things up because of the trust of the leaders, which will affect the correct decision.
3. Sometimes. The so-called "timing" is to grasp the "temperature" and pay attention to the effect. First, advance moderately, enter the role ahead of time, think ahead, serve ahead of time and make suggestions ahead of time. The second is to choose the right time, make suggestions before the leaders are immature, and come up with ideas before the leaders make decisions. When it rains, it's not Monday morning quarterback. Third, be good at understanding and timely implement the suggestions and opinions put forward and adopted by the leaders; Those who have not been adopted should not give up on themselves, let alone complain. They should obey the leaders and do what they intend.
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Six golden rules of the office
China Cnduty.com: Now that you have woken up from your office nap, it's time to go back to work, isn't it? No, you'd better choose a few recipes that can accompany you through the rest of your working time and all the days after that with the least effort, so that you can't do it in the office.
Golden Rule 1: Always be in the penultimate position.
It is really gratifying to know that there is a colleague at the bottom who is responsible for all the mistakes and omissions in front of him. As long as it's not you. Isn't it fashionable to be eliminated at last? All you have to do is stay in the penultimate position. If you are at the last level, hurry to implement emergency rescue and escape. If you are already outside, please be careful not to step in again.
Golden Rule 2: Shut up when it's time to shut up.
Sometimes, you will suddenly find yourself in a rather delicate state. When two or more people who don't like each other almost have a verbal conflict, you happen to be there. To laymen, it seems that they are quarrelling about trifles in their work. However, you know that this is only a superficial phenomenon, and the fundamental reason is that these two people hate each other at all. You must overcome the desire to interrupt others and keep your lips tight. Basically, everything you say will be wrong, not because you lack solutions or social skills, but because no one will like referees at this time. In fact, when the referee gets in the way, he will be tied up. In this changeable interpersonal "chemical world", please wait until the acid-base is completely neutralized and the pH value returns to normal before "acting".
Golden Rule 3: Avoid completing other people's sentences.
We understand this impulse, and you want to show others how you fit into their thoughts. However, if you really agree with their ideas, then you should know how much they like listening to themselves. From singing in the shower, leaving messages on your answering machine to telling the same thing five times in different ways at meetings, people never seem to get tired of themselves. If you are smart enough, you should let them fulfill their long-cherished wish. If you need to let others know that you are still awake, just say "yes" or "yes" from time to time. You will be praised as a person who can not only listen to people, but also understand others, even if you are not at all. Avoid trouble, avoid difficult and unnecessary work, avoid difficulties, and don't live like a contestant who likes challenges.
Golden Rule 4: Invent a difficult problem that is easy to solve.
You are born with the impulse to realize your self-worth. But, alas, you are just lazy. Therefore, your best choice is to invent an easy-to-solve problem and solve it, instead of looking for a real and thorny problem in that cold and cruel world. What happened to you, or did you accidentally try? Maybe it's just a small change in a computer file you have prepared; Or just find a ready-made census data in a specific market. Ask your boss for help first, but solve the problem before he has a chance to respond. In this way, you will build a reputation of being flexible, conscious and spontaneous, and at the same time make the least effort. After skillfully filling the "blank" created by yourself, you will be regarded as a particularly motivated person. You will be considered as a successful chain store operator in the operation of this chain store in your life.
Golden Rule 5: Don't make waves.
Unless you are at the seaside or watching a football match, you must forget about "making waves". When you are at the seaside, you can surf; In the game, you can join cheerleading; But in the office, you will be submerged in it. Although there will always be accidents, there is no need to "swim" at the risk of choking to death.
Golden Rule 6: Let others think that there are other jobs waiting for you.
In the eyes of bosses and colleagues, there will be no more valuable performance than voluntary resignation. That's why you must always look like you're leaving, or at least think about it. The possibility of becoming a former employee will provide you with more opportunities for salary increase, promotion and respect, which you can never compare with no matter how hard you try. Feel free to hint that you are looking for a job in the conversation at work: "John, you know, I didn't realize my value until a few days ago." When a colleague passes your desk, at least once, he will suddenly hang up. As a person who seems to be moving towards something bigger and better (anything), you will be worshipped by your colleagues as never before.
When your efforts happen to reach the highest level at the meeting, I don't think you should be particularly surprised if a higher-level supervisor is suddenly willing to offer you the same high-level job opportunities.
References:
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