1. Log in to bank online banking or mobile banking: customers can log in to their online banking or mobile banking accounts to find relevant loan business records, and click to view electronic contracts.
2. Go to the bank counter: customers can bring their identification to the bank counter and explain to the staff the specific information of the electronic loan contract that needs to be inquired. Bank staff will query and provide relevant contracts in the system.
3. Telephone consultation: customers can also call the bank's customer service phone for consultation. After explaining the situation, the customer service staff will help customers to inquire about relevant information.