1, pre-sales service. That is, all kinds of preparatory work before the sale of goods, the purpose is to convey the information of goods to consumers and stimulate their purchasing motivation. Services at this stage include providing commodity information, sorting and distributing commodities, displaying commodities, arranging commodity locations, and creating a shopping atmosphere.
2. Selling services. In the shops where people serve, the services in sales are all kinds of services provided by salespeople in the process of dealing with customers, such as receiving customers, introducing goods, helping to buy, handling transaction procedures, packaging goods and so on. In a self-service store, the services in sales are services such as consulting, helping customers, selling goods, settlement and packaging.
3. After-sales service. That is, the service that continues to be provided to customers after the goods are sold. Generally speaking, the store gives the goods to the customer, and the customer pays the store, and the sales are basically completed. For general bulky goods, consumers of high-tech products have to provide further services for some problems in the process of transportation and use after purchase. The purpose of this service is to make customers feel satisfied with the store and become repeat customers. After-sales service includes: return, delivery, maintenance, installation, settlement of complaints and compensation, customer return visit, etc.