1. When handing over the student file, carefully check the items in the file: the copy of the counseling agreement, the copy of all receipts, the student registration form, and the counseling plan formulated by the counselor;
2. If the items in the portfolio are incomplete, the educational administrator should urge the consultant to supplement the corresponding information on the day of receiving the file.
3. In the case that the students have not paid the fees, they can only arrange the students to accompany them in advance to prepare for the promotion of the order, and cannot enter the next workflow;
4. At the same time, the educational administration personnel should communicate with the consultants on the following matters: all items involved in the student registration form, fees, teacher selection criteria, problems existing in consultation, etc.
Second, the analysis of documents.
1, the educational administrator should make a comprehensive analysis of all the situations in the portfolio and remember the students' personality, study habits, study loopholes and so on;
2. According to the above situation, prepare relevant materials (such as the causes of students' study habits, the progress of school courses, the key points and difficulties often encountered in learning, etc.). ) lay a good foundation for the first communication with parents.
Third, the first communication
1. For new school administrators, they should try to communicate with their parents by telephone as soon as possible to avoid irreparable mistakes caused by face-to-face communication;
2. Communication should be based on the consultant's management mode of the school or the existence of Learning Manager, so as to avoid the first communication being too abrupt or making customers feel that the school management is chaotic;
3. It is very important to communicate for the first time. You must choose an effective decision-maker and avoid direct contact with the students themselves or people other than the decision-maker.
4. The content is mainly self-introduction. Parents should not only tell their surnames and jobs, but also clearly tell their job responsibilities and what kind of help they can provide to students in order to facilitate the smooth handover;
5. The first communication should show the professional quality of the educational administrator and attach great importance to the students, which is embodied in the fact that the educational administrator can comprehensively analyze the students' current learning situation according to the contents involved in the file and reach an understanding with the parents;
6. If possible, the communication about students' learning should be more in-depth to prepare for future teaching work;
7. The first communication should be completed the day after receiving the documents at the latest.
Fourth, the selection of teachers.
1. Educational administrators should closely cooperate with educational teachers in terms of students' learning level, teacher requirements, class time, etc.
2. The selection of teachers should be targeted, based on the principle of quality but not quantity, and don't casually arrange unprotected teachers to attend classes;
3. Communicate with the selected teachers comprehensively and carefully to determine the content of the first class;
4. Avoid repeated communication with parents before class because of the problem of choosing teachers and class time. If communication is not necessary, try to solve it through one communication;
5. After determining the time of the first class, inform parents or decision makers (not just the students themselves) as soon as possible, as well as the class time, general class content, things that students need to carry, and matters needing attention in class. If necessary, you can briefly introduce the teacher;
6. This work should be completed within two days after receiving the documents. In case of closing files on weekends, it should be completed before every Friday 12:00.
Fifth, the first class
1. The educational administrator should inform the students of the class time within 24 hours before the first class, and sign in for class. If they fail to call, they should ask the reason and make corresponding records.
When students come to class for the first time, the educational administration personnel must be present. In addition to introducing students and teachers to each other, we should also deal with emergencies in time to avoid direct communication between parents and teachers.
3. Do everything possible to prevent parents from eavesdropping and entering the teaching area at will;
4. Take advantage of the first meeting to create a good conversation environment, so as to understand the temper of the decision maker and leave a good impression on the other party;
5. Educational administrators must leave their own effective contact information before this to facilitate future communication;
6. It is necessary to know the students' initial evaluation of the teacher and the students' initial impression of the teacher at the first time after the first class.
Sixth, the first after-school visit
1, which must be carried out within 2 days after students attend class;
2. Make full preparations for students' class performance, teachers' preparation and teachers' quality before the return visit to prevent parents from raising problems that need to be solved;
3. The purpose of returning after class is to confirm the teacher, so it is necessary to lay a good foundation for the later class arrangement when returning.
4. Each return visit should establish a return visit log, including date, time (accurate to the second), return visit duration, participants, return visit content (problems reflected by parents, solutions, next teaching plan, etc. ).
Seven, daily return visit
1, the frequency should not be less than once a week, for special students or full-time students according to the specific situation to increase the intensity of return visits;
2. The content of each return visit should truly reflect the students' problems and have constructive suggestions to solve the students' problems.
Eight, small parent-teacher conferences
1. In the absence of special requirements from students and parents, the educational administrator should organize students, parents and teachers to hold a small parent-teacher meeting once a week;
2. Parents' meeting can be flexible in form and short in time, with the ultimate goal of focusing on learning problems;
3. Students accompanying students should also be included in small parent-teacher conferences.
Nine, promote monomer, monomer protection and renewal work.
Educational administrators should do everything possible to avoid the phenomenon of refunding fees, suspending classes, changing classes and changing teachers, ensure that customer satisfaction reaches over 95%, and the complaint rate is controlled below 5%, maintain the stability of signing bills, and on this basis, renew fees and transfer students, and give feedback to consultants at the first time.
Note: 1. Educational administrators should maintain a positive attitude to communicate with the parents of students they manage, and should not be biased against students or parents for any reason;
2. After each communication with parents, a return visit log should be made immediately, including date, time, duration and content.
3. If you encounter problems in your work, you should share your experiences with each other and immediately report the problems to your superiors.
4. Do everything possible to avoid abnormal situations such as refund of fees, suspension of classes, transfer of classes and leave;
After the first class, the teacher will make a preliminary teaching plan according to the students' situation. At this time, the educational administrator should actively cooperate and issue the opinions of the educational administrator.