1. Set the workbench: click the three horizontal buttons in the lower left corner of Niu Qian workbench, and then click System Settings. When using the customer service workbench for the first time, you need to proofread the corresponding settings of the workbench, including setting the required rules.
2. Use Niu Qian tool: Click Niu Qian tool to set the main page function and shortcut keys.
3. Use Niu Qian to serve customers: In Niu Qian workbench, you can communicate with customers, check the messages sent by all parties and handle them.
4. Set plug-ins: Plug-ins in Niu Qian are divided into basic category, data category and marketing category. There are more than 20 kinds of plug-ins to meet the different usage scenarios of business friends.