In order to establish direct contact between electricity regulatory agencies and the public, and strengthen the public's supervision over the power industry, the complainant can report illegal acts such as power business license, power generation market share, power grid operation safety, fair and open power market, fair and non-discriminatory power grid opening, "three public" dispatching, power quality and power supply service quality, and violation of electricity price policy through the hotline 12398.
Two. Acceptable range of 12398
Complaints and reports should be within the scope of responsibilities of electricity supervision.
1. Citizens, legal persons or other organizations may complain if they think that electric power regulatory agencies, electric power enterprises and electric power dispatching trading institutions infringe upon their legitimate rights and interests;
2. Citizens, legal persons or other organizations may report violations of relevant state laws, regulations, rules or other normative documents on electricity regulation.
Three. 12398 processing time
Hotline 12398 implements the service system of "manual duty during legal working hours and computer recording duty at other times". 12398 mailbox is open 24 hours.
The North China Electricity Regulatory Commission will make a decision on reporting complaints within the statutory time limit.
I am writing to inform you.
Iv. 12398 complaint methods
1, 12398 telephone complaint hotline
2. 12398 complaint reporting SMS platform
3. Offline mode: Access mode. Many people complain or visit to report, representatives shall be elected, and the number of representatives shall not exceed 5.
The location of offline consultation varies from place to place. Information about complaints and reports can be found in official website 12398 of the National Energy Administration.
V. 12398 Inquiry of acceptance results
How to check the progress and results of complaints: 12398 or email.
Notes on intransitive verb 12398
1, authenticity. Regulatory reports or complaints must be true and cannot provide false information. Fictitious facts and information frame and slander others, and the related consequences shall be borne by the rumor maker, and criminal responsibility shall be investigated in serious cases.
2. Complaints:
(1) Only complaints that meet the following conditions can be accepted:
1. Have a clear complainant and respondent;
2 there are clear complaints, facts and reasons;
3. Belonging to the scope of responsibilities of the electricity regulatory agency;
(2) When making a complaint, the complainant shall submit the following materials to the electricity regulatory agency:
1. The contents of the complaint, including the name, domicile and contact information of the complainant, the name, domicile and contact information of the respondent, complaints, complaints requests, etc. ; The above items must be true and accurate.
2. Proof materials related to the complaint, including written materials, photos, audio and video recordings, etc.
(3) In any of the following circumstances, the electricity regulatory agency will not accept the complaint:
1. The complainant has no interest in the complaint;
2 complaints do not belong to the scope of responsibilities of the electricity regulatory agency;
3. Complaints have been or should be resolved through legal channels such as litigation, arbitration and administrative reconsideration according to law;
4. In accordance with the laws, regulations or relevant provisions of the state, it should be handled by electric power enterprises or other organizations first;
5. The content of the complaint does not conform to the provisions of relevant laws and regulations;
6. The electricity regulatory agency has handled it, and the complainant complains again with the same facts or reasons.
Report:
(1) A whistleblower who meets the following conditions can be accepted: the basic information of the whistleblower is clear, there are specific illegal facts, the clues are clear and relevant evidence materials are attached;
(two) in any of the following circumstances, the electricity regulatory agency shall not accept the report:
1. The reported matters do not fall within the scope of responsibilities of the electricity regulatory agency;
2. There is no clear informant or an informant cannot be found;
3. There are no specific illegal facts or unclear clues.
Through the above brief introduction to the operation of the hotline 12398, I believe everyone should understand that it is feasible to call 12398 to report a complaint, or to complain by SMS, or to the local energy agency. Pay attention to the time and scope of acceptance.
Remarks: 12398 solutions to complaints and reports of energy supervision hotline.
To sum up, 12398 the handling method of complaints and reports on the energy supervision hotline has been very detailed above, which is for reference only. It is suggested that the people actively participate in and strongly support the work of 12398. You can check local government policies, WeChat official account consultation, and the mayor's hotline;
Legal basis: Article 2 of the Notice of the National Energy Administration on Printing and Distributing 12398 Measures for Handling Complaints and Reports of Energy Supervision Hotline. These Measures shall apply to the National Energy Administration and its dispatched offices in handling complaints and reports submitted by relevant individuals or organizations through the energy supervision hotline 12398 (hereinafter referred to as 12398 hotline). The term "complaints and reports" as mentioned in these Measures refers to matters that reflect the regulatory responsibilities of the National Energy Administration and its dispatched institutions, such as electricity, nuclear power, coal, oil, natural gas, new energy and renewable energy.