12345 is the mayor's public hotline. The mayor's hotline is an important channel to closely contact the masses, solve problems for the people, accept criticism, suggestions and supervision from the masses, and coordinate and solve the difficulties and problems encountered by the masses in their daily lives. If you need to complain about some local problems, you can call this number and the corresponding departments will handle it in time.
I. Hotline 12345 Scope of Acceptance
1, and accept the public's consultation and help on the work responsibilities and processes of the public service department. Accept the consultation and help of public services encountered in citizens' life and production. Accept the opinions and suggestions of citizens and all walks of life on urban economic and social development and urban construction management.
2 accept the criticism, complaints and reports of the staff of public service units on their work style, service quality and work efficiency in the process of performing their duties. Hotline 12345 is classified and integrated into a non-emergency hotline set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, public opinion survey, etc. to the public according to the principle of "combining answers with answers".
Second, the 12345 service hotline is generally used for
1. Consultation on administrative functions, responsibilities, policies, procedures and other public service information.
2 complaints, opinions and suggestions on administrative management, social management and public services.
3, management authority within the scope of non emergency management, service for help.
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report.
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
Three. Matters needing attention when calling 12345
1. Note: 12345 The working hours of the service hotline are from 8: 30 am to 5: 30 pm every working day, and it is available 24 hours under special circumstances. Before dialing, you need to know the business hours of 12345 in the administrative area where you are serving, so as to avoid being connected or not being answered.
2. Get your ID number ready: Before dialing 12345, you need to get valid certificates to prove your personal identity, such as ID number or household registration book, which is usually needed to verify your identity information or inquire about some sensitive information. Providing false information will affect the final result of your own dialing.
3. Report accurate information: Before calling 12345, you need to clearly and concisely state the questions you want to consult, complain or report, so that the staff can clearly understand the situation and deal with it efficiently.
4. Stick to the bottom line: When calling 12345, pay attention to the wording and attitude, respect the staff, and express opinions and demands rationally. In addition, we should also abide by social ethics, and don't abuse, maliciously slander, joke or disrupt behavior through the 12345 service hotline.