According to the Notice of the General Office of Zhengzhou Municipal People's Government on Printing and Distributing the Implementation Plan for Further Optimizing the Government Service Hotline in Zhengzhou, before the end of 2002 1 10, 1 19, 120,/.
Establish a unified standard 12345 government service hotline platform in the city to provide "7×24 hours" all-weather manual service. In other words, 12345 will be used as the city's government service convenience hotline number and complaint reporting platform for unified acceptance, transfer, reply, dispatch, supervision and assessment.
Problems that citizens can solve when looking for 12345:
Hotline 12345 accepts non-urgent needs of enterprises and the masses in the fields of economic regulation, market supervision, social management, public services, ecological environment protection, etc.
Matters that must be resolved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the channels of letters and visits, and matters that belong to the functions of party committees, people's congresses, CPPCC, courts, procuratorates, military and armed police forces, shall be accepted by relevant organs and departments in accordance with their duties.
Matters involving state secrets, commercial secrets, personal privacy and violation of social public order and good customs, as well as matters without clear demands, will not be accepted.
Reference to the above contents: Zhengzhou, the people's government of Henan Province, will realize the universality of 12345.