In our daily study, work or life, we always have to contact or use deeds. Deeds take the advanced deeds of advanced objects as the main content and narrative as the main form of expression. What kind of deeds are standardized? The following are my excellent deeds (5 selected articles). Welcome to share.
Love and dedication model outstanding deeds 1 first, treat each other sincerely and serve sincerely.
I always treat customers with sincerity, no matter how big or small the business volume is, I always treat customers with sincerity and sincerity. Be diligent in your mouth and legs, and play "three cards". First, play emotional cards and actively help users solve the problems they need. Feelings need to be established at any time, so that they can play emotional cards when developing their business. As long as customers need my help, for example, some customers need to handle postal services such as express delivery and parcels, I will go to the counter at the first time to make them satisfied; The second is to lay a good "resource card", firmly grasp the customer files, carefully analyze and carry out targeted research. Analyze customer files every night, make clear tomorrow's service focus, contact in time, and reduce customer loss. The third is to lay a good "service card" and win more customers with sincere service. When I was doing Tayuan brand safflower oil marketing business, in order to open Tayuan brand safflower oil market as soon as possible, I not only introduced the postal greeting card business to customers in detail, but also showed them around the letter center, so that they could fully understand the advantages of postal marketing network and find suitable distribution partners for customers. The fourth is to use business cards for marketing and send postcards to customers. As long as I handle business or anything else, as long as I make a phone call, I will try my best to handle it for the users.
Second, establish postal image and publicize postal services.
I will use every opportunity to promote marketing in my daily marketing activities, and I will not miss any opportunity to promote postal services. I will promote and move people with the golden signboard of postal services in the past 100 years. My biggest experience in marketing work is: being patient and considerate to marketing customers, serving warmly, being able to clearly find potential customers and publicize anyone. Whether shopping in the street or in the vegetable market, whenever possible, we should promote postal services to customers. I also often use small postal promotional materials, prize-winning postcards, aprons and so on. Carry out publicity. As long as there are publicity materials, I will give them to customers, so that customers can rest assured of postal services, increase their trust, make publicity more powerful and play a greater role in business development.
Third, establish customer files and cultivate new customers.
I have developed a good habit in the marketing process-recording at any time. Record all kinds of customer names, telephone numbers, addresses and other information in detail in the notebook, and at the same time strengthen communication with customers, often contact and visit customers regularly to contact feelings; Moreover, I always know all aspects of the customer's information. In case of a customer's birthday, marriage, marrying a woman and other things, I will take the initiative to congratulate and help.
Fourth, actively tap customer resources.
Usually, we pay attention to all kinds of information capture, screen and tackle key problems in time, analyze potential customers, develop and consolidate new and old customers, formulate different marketing schemes and methods for all kinds of customers, and actively develop a number of customers, including Xinjiang Uni-President Enterprise Food Co., Ltd., Xinjiang Daily Printing Center, Urumqi Housing Provident Fund Office, Sichuan Office in Ukraine and so on.
In my previous work, I have made some achievements in postal marketing business, but there is still a big gap from the requirements of my superiors. But I think that as long as I first establish feelings with customers, use emotional marketing, learn to be friends with customers, and let customers trust me, I can make my business develop and generate income and increase efficiency for enterprises. My belief is not to give up, not to give up. Only in this way can we do a better job in postal marketing and realize the win-win goal of customers and enterprises.
Example 2: Every time you go out to work, you must have shallow dimples on your face. As always, with a silly and shy smile, I kept recording water meter readings from door to door with a meter reading machine. I repeat my work every month. This is Zhou Lei, the meter reader in the Feiyun office of the city water supply company, a young and frank young man. Because of the seemingly ordinary or even monotonous work of meter reading, he won the trust of users again and again with his dedication, love and professionalism, and made achievements with a sincere smile, and established a good relationship with the vast number of water users.
In meter reading skills, Zhou Lei became famous in various skill competitions of the company by virtue of her careful and perseverance in daily meter reading. In this year's business hall meter reader skill competition, Zhou Lei won the first place with absolute strength and advantages; In the "Hundred Days Competition" organized by the downtown company, Zhou Lei also achieved good results. These are inseparable from Zhou Lei's daily work attitude. Zhou Lei has been engaged in meter reading for five years. During these five years, whether it is the scorching heat of the scorching sun or the severe winter of March 9, he read the meter on time and accurately every month to avoid making mistakes, missing copies or failing to estimate the bottom of the meter. Although he is one of the youngest meter readers and has the shortest working time in Feiyun business hall, he persevered and developed superb skills. Meter reading time usually needs to be carried out at noon, at night, on weekends and holidays, which is the time for users to eat and rest. Some users will inevitably complain when they see the meter reader coming to disturb them. Whenever this happens, Zhou Lei always smiles, patiently explains to users, moves users with sincerity, and gains users' understanding and support with fast and accurate meter reading time.
In the supervision of mixed water, Zhou Lei always tells the user what mixed water is when he finds a new storefront when reading meters, and calculates a reasonable price difference for the user's storefront. In the face of some closed stores, he will promptly inform users to come to the business hall as soon as possible to change the nature of water use. Once, in Geyi village, Gexiang, a couple opened a barber shop. Because the business is average and the water consumption is not large, Zhou Lei made a reasonable price difference according to the actual water consumption and informed the users, but the users just wouldn't listen to the explanation. From the first time he insisted on not paying the price difference to the later swearing, Zhou Lei kept a good attitude to explain to them, but the user insisted on not leaving and threatened Zhou Lei not to leave. When Zhou Lei told them that neither the system nor the truth could work, he thought of another way. He asked users to run around with him, meet the household table with mixed water, and analyze the situation of the couple one by one to see if all the stores have mixed water, so don't specifically target one of them. After two blocks of observation, the couple finally persuaded them to apologize for their rudeness and expressed their understanding of Zhou Lei's work. Zhou Lei smiled, showing white teeth, smiled shyly, repeatedly said it doesn't matter, and then continued to look at his watch.
In the notification, Zhou Lei considered that the elderly in nursing homes are basically illiterate and have poor eyesight. Every time he sends a notice, he personally tells the old people the reading and tonnage. For some elderly people with poor memory, Zhou Lei specially prepared a pen, rewrote the tonnage and amount on the water bill, and specially wrote the font large to facilitate the elderly to read; Because the nursing home is close to the business office, but it needs to cross the road, almost half of the elderly have a habit of paying the water bill as soon as they get the notice. When Zhou Lei issued a notice, he always chose to stop paying the water fee half an hour after going to work in the afternoon and one hour before leaving work, which not only avoided the peak of paying the water fee when the business office just went to work, but also prevented the old people from crossing the road in a hurry to pay the water fee because they thought that the business office was about to leave work, which also ensured that the toll collectors would not increase the security risks because of the old people coming one after another.
This is the case with Zhou Lei, who won the recognition of his colleagues and users with his unique sincerity, smile and meticulous work.
Born in 3 xx, bachelor degree, joined the work in xx. She is now the director of the measurement department of Huyuan Animal Husbandry Development Company. She worked hard, silently contributed, and strived for first-class. With the help of colleagues and the support of leaders, she achieved good results and was unanimously recognized and affirmed by leaders and colleagues.
First of all, in terms of ideas
As an excellent employee of Huyuan Animal Husbandry Development Co., Ltd., I came to work from Tianjin when the company was just established. Growing up in Tianjin, a bustling international metropolis, she came to work in Tianjun County with bad climate and thin oxygen. It is conceivable that the psychological gap will make her feel lost and affect her work mood. With rich work experience, she knows that mentality determines everything. Only by adapting to this gap and eliminating the sense of loss can she devote herself to her work. She regards this gap as an opportunity to exercise herself and the bitterness in this living environment as her temper and wealth. So, she adjusted her mentality, let herself accept it happily, adapt to this life, and adapt to the work here. This girl from Tianjin, with her own efforts, was recognized by the company leaders and colleagues, promoted to the head of the weighing department by the company, and elected as the chairman of the trade union of Huyuan Animal Husbandry Co., Ltd. by her colleagues.
Second, in terms of work.
As the head of the company's weighing department, the importance of her work is self-evident, and the accuracy of measurement is directly related to the income of herders and the benefits of the company. In the face of the "contradiction" between the company and the herdsmen, she achieved a win-win situation and was impartial. The annual error rate was controlled at 0.6%, which was recognized by the company and respected by the herdsmen.
As the chairman of the company's trade union, in order to promote the better development of the enterprise and establish a perfect, stable and harmonious labor relationship, under the leadership, the trade union is well organized, fully staffed and has sufficient funds for activities. According to the company's regulations, all major issues of the company or issues involving employees' interests must be discussed by the employees' congress. Recently, she has organized employees to study labor law, labor contract law and trade union law, and plans to participate in discussing the revision of the company's employee code, human resource management system and salary management system. After the establishment of the trade union, actively supervise whether the legal rights of employees are implemented, all employees sign labor contracts, and regularly announce the incentives of various social insurances to employees. According to the company's development outline, she collected the company's corporate culture, organized employees to carry out professional ethics, quality, safety and integrity education, and regularly conducted training and assessment, safety and health inspection, implemented management and checked the implementation of safety operation procedures, thus shaping the company's good image, ensuring the safety of employees' lives and property, and improving the company's management level.
Third, in terms of organizational discipline
As the management of the company and the chairman of the company's trade union, I set an example, always demanding myself with high standards, strictly abiding by the company's regulations and the disciplinary requirements of the superior organizations, going to work on time, attending meetings and studying on time, and there is no imagination of being absent without reason. While observing the company's rules and regulations, she did all the work conscientiously, practically and dutifully.
Fourth, in learning.
As the head of the company's weighing department, she knows the importance of her work. In order to better serve the company and herders, according to the requirements of the company, she constantly improved her measurement business level, learned measurement knowledge, and taught herself professional books such as lectures on basic measurement knowledge and rules of measurement skills. In order to better communicate with herders, she also taught herself Tibetan. Thanks to her unremitting efforts, the level of Tibetan language has reached the level of basic communication with Tibetans, which has been recognized by herders and companies.
In a word, since she joined the company, she has made remarkable achievements by being conscientious, hard-working and hard-working. She is never complacent about her achievements, never gives in to difficulties, never relaxes in her work, and welcomes every day with full work enthusiasm and challenges!
As a manager, 4 xx works hard in the development and operation of the company, unites colleagues, dares to innovate and change, and has achieved excellent results in the promotion and achievement of the work.
1. Through hard innovation and promotion, it effectively promoted the change of the company's operating mode. From the initial single operation mode, we gradually promoted the operation modes such as group operation, small team operation, two-way connection, regional direct delivery and external resource cooperation, and constantly innovated and improved in the implementation process, which ensured the effective play of the operation mode, realized the growth and qualitative breakthrough of the whole regional operation mode, and effectively promoted the improvement of customer service quality and express delivery timeliness. * * * It is planned to promote 8 regional direct transmission lines, 39 groups of group workers, 4 groups of bulk cargo dispatching, 77 groups of class AB, 98 groups of small teams, 49 two-way tie lines, 70 external resource cooperation companies and 2 school-enterprise cooperation companies. The coverage rate of the whole region in the operation mode reaches 80%.
2. By combing the idle time of the company's operating vehicle resources, we can promote the two-way connection of operating vehicles during idle time and realize the full utilization of operating vehicle resources. According to the regional characteristics of different points, in order to improve the timeliness of express mail and customer perception, the hourly two-way connection was promoted. Through the promotion of two-way connection, the timeliness of receiving and sending express mail and the rate of returning express mail are effectively improved, the time consumption of employees running back and forth is reduced, and the labor intensity of employees is reduced.
3. Through the publicity and promotion of the operation mode, gradually improve the coverage rate of the operation mode, and sort out the service mileage and oil replenishment data of all units and regions in the whole region respectively. By combing the regional oil replenishment situation, 12' s oil replenishment cost decreased by more than 20,000 yuan in the second quarter, and 12' s oil replenishment cost decreased by more than 30,000 yuan in the fourth quarter, saving the company's oil replenishment cost.
4. Through the development of campus market and the negotiation and promotion of cooperation mode in colleges and universities, we have established a close cooperative relationship with colleges and universities, which has solved the problems of personnel demand and employment delivery for our company.
5. In daily life, by personally going to the company's sub-departments, going deep into the region, communicating face-to-face with the managers of the sub-departments, analyzing the regional data of each unit, sorting out and optimizing the regions and personnel of the whole sub-department, realizing the personnel growth of 1 14 in the third and fourth quarters, and laying a personnel foundation for market development.
6. Through the management and sorting of express mail process, the timely utilization of equipment resources and the establishment of employee training system, a number of quality control mechanisms and assessment mechanisms were introduced, which effectively ensured the stability of the company's express mail quality and made Yantai District rank first in the whole network 10.
Material of excellent deeds of dedication model 5 xxx, male, born in June, 1973, 1 1, joined the work in March, xx, party member, bachelor of laws. He is currently the deputy section chief of the wage insurance department of the Human Resources and Social Security Bureau of Qiaodong District, Zhangjiakou City. Since taking part in the work, this comrade, with his persistence in social security and enthusiasm for work, has always been conscientious and conscientious in all ordinary posts in the bureau, shaping a good image of human resources and social security workers in the new period. In XX, this comrade won the third prize in the "TV Competition to Commemorate the 20th Anniversary of Labor Dispute Mediation and Arbitration in Hebei Province" organized by Hebei Provincial Department of Labor and Social Security, Justice Department and Hebei Provincial Federation of Trade Unions, which was broadcast on several channels of Hebei TV. Won the title of "Advanced Individual of Key Urban Construction Project in Qiaodong District" in XX; In XX, he was awarded the title of "Advanced Individual in National Day Security Work in Qiaodong District"; In the same year, it was awarded as "Advanced Individual of Safe Construction in Qiaodong District"; He has been rated as "advanced individual" and "excellent party member" for many times. And has published articles on labor security in China Labor Security Daily for many times. His deeds are now introduced as follows:
1. Be strict with yourself politically and arm your mind with advanced political ideas. In daily work, study and life, always hold high the great banner of Socialism with Chinese characteristics, take Deng Xiaoping Theory and Theory of Three Represents as guidance, consciously strengthen theoretical study and enhance the consciousness and firmness of practicing Theory of Three Represents; Consciously adhere to the guidance of building a harmonious society and make their own efforts for social progress and social construction. Conscientiously implement the party's line, principles and policies and do a good job.
Second, strengthen theoretical and professional knowledge in the work and fulfill all tasks with due diligence. This comrade has always attached importance to strengthening the study of theory and professional knowledge, devoted himself to his work and constantly improved his professional work ability. The specific work in recent years is briefly described as follows:
From XX to the first half of XX, I was mainly engaged in accepting and handling labor dispute cases and receiving visitors. 1. In the process of accepting and handling labor dispute cases, from the perspective of maintaining the harmonious relationship between employers and employees, we actively handle all kinds of labor dispute cases by mediation, and strengthen mediation throughout all aspects of labor dispute case handling (before filing, after filing, before and after the court session, during the court session, and before the ruling), and strive to mediate labor disputes and minimize the number of cases. Over the years, more than 40 cases of labor disputes have been handled annually on average, involving social insurance, work-related injury treatment, wage disputes, economic compensation and other aspects. The comrade can successfully close the case within the specified time. In handling cases, we always adhere to the principles of fairness, justice and openness, so that both parties can clearly understand their rights and obligations, adhere to administration according to law, accurately apply the law, pay attention to evidence and facts, and safeguard the legitimate rights and interests of both parties to the dispute. 2. Over the years, we have received more than 200 tourists and policy consultation 100 on average every year (excluding telephone consultation), and all of them can be answered orally or implemented in person at the first time according to relevant policies and actual conditions, so that tourists can return with satisfaction.
At the end of July, XX, due to work needs, I was transferred to the Wage Insurance Department as the deputy section chief and actively engaged in new work.
1. Organize to report the work of "May 7th Work" and "Family Work". Treat the "May 7th Workers" and "Family Workers" who come to consult, explain the policy enthusiastically and patiently, and report the qualified personnel to the Municipal Bureau in time. By the end of the year, there were 862 people who met the conditions of "May 7th Workers" and "Family Workers" after being audited by the Municipal Bureau, and the arrears amounted to more than XX yuan. Now it has all been included in the overall scope of the basic old-age insurance, and the pension is received monthly, so that the old people can enjoy their old age.
2, normal retirees employment audit, reporting work. This work involves the vital interests of every employee, so we should carefully examine the personal files of employees. In this work, this comrade earnestly studied and consulted other personnel in the department to understand and master this work as soon as possible. By the end of the year, more than 500 people had qualified for retirement, and now they have received pensions and enjoyed retirement benefits.
In short, over the years, Comrade Meng Xiangbin has always been strict with himself, diligent and dedicated, always bearing in mind the purpose of serving the people wholeheartedly, striving to practice the important thought of "building a harmonious society" and doing his job well in his ordinary and ordinary post. In the specific work, relying on labor security laws and regulations and related policies, uploading and issuing, starting from reality, flexibly grasp and solve various problems. I am conscientious in my work, gained everyone's trust and support, and made my own contribution to the cause of labor security.
;